Transcription
Good morning. What can I do for you today?
Good morning. My car started making a strange noise this morning.
What kind of noise are you hearing?
It sounds like a rattling or knocking, especially when I speed up.
Did you notice any warning lights on the dashboard?
Yes, the check engine light came on.
Okay, we'll take a look. What is your name and phone number?
Sure. My name is Isabella and my number is 5553412.
Thanks, Isabella. Have you had any recent repairs or oil changes?
I had an oil change about a month ago. Nothing else recently.
Got it. We'll do a quick inspection and let you know.
How long will it take?
About 45 minutes to diagnose the problem.
All right, I'll wait here.
Great. We'll come get you when we're done.
All right. Sorry to trouble you.
Hi, Isabella. We checked your car.
What did you find?
The spark plugs are worn out and need replacing.
Is that what caused the noise?
Yes. And it's also making your engine less efficient.
How much will it cost to fix?
It will be around $150, including parts and labor.
That sounds fair. Please go ahead.
All right. It should be ready in about an hour.
Thanks. I'll wait in the lounge.
You're welcome. I'll let you know once it's ready.
All right. No problem. See you soon.
Hi again. Your car is ready now.
Perfect. Thank you for the quick work.
You're welcome. Drive safe and have a good day.