Transcription
[Music] Thank you for your interest in joining Goshare. This video will explain the ins and outs of the Gochare platform as well as the steps required to become an active delivery professional on the platform. Please pay close attention.
At the end of the video, you will be asked to answer a few questions about the information discussed. All of the answers can be found in this video. If you get stuck, please re-watch the video to find the correct response as you will need to pass the assessment to move forward.
Gochare is a technology enabled logistics platform that connects truck, van, and car owners with businesses and individuals to provide ondemand delivery, moving and hauling services. Customers send to go share the details of the delivery needs using our mobile app API or website and we instantly send that request to local drivers like yourself who have the vehicle and equipment the customer needs. We refer to each delivery or move as a project. Most projects require the ability to lift heavy items such as furniture, mattresses, TVs, and industrial supplies. We refer to our drivers as delivery professionals or delivery pros. The first delivery professional to accept the project request will get it. Most customer requests are for the same day. However, they can also schedule projects a few days in advance.
As an independent contractor using the GoChare platform, you have total flexibility when it comes to your schedule. You can choose to accept the projects you'd like and reject those that you don't want. How much you will earn using the GoChare platform will vary based on your vehicle type, personal availability, location, and seasonality. Our top performing delivery professionals are earning up to $5,000 per month.
When a customer requests a delivery professional for their project, they will be shown a suggested upfront price. The suggested price is based on an algorithm that has several factors including but not limited to drive time, labor time, vehicle type, cargo item weight and size, number of delivery pros. Using data science and machine learning, Gosh is able to accurately predict how long each project will take. Gochar's hourly wages paid to drivers are some of the highest in the industry based on our research.
For every project, you will see an upfront earning statement and how long we estimate the project will take. The amount that you see on the project details screen is the minimum you will be paid. Some projects may also include an additional payment. This additional payment will be paid to you if the project goes over the max estimated time. You will be paid for each additional minute over the max time in addition to the upfront earnings. If the project is eligible for an additional payment, the additional payment rate will be displayed to you in the GoChare Driver app. Customers are able to leave tips as well. They can tip you in the app or in cash. You always keep 100% of your tips through hard work and excellent customer service. Go Share Delivery Pros have earned half a million dollars in tips on top of their earnings since 2015.
Most payments are sent to you within four business days after the project is complete via direct deposit into your bank account. Occasionally, we will send payments via PayPal, zel, and check.
In order to join Goshare, you must meet a few requirements. These standards are in place to ensure the safety of our customers and our delivery professionals. You must be 18 years of age. You must be able to lift at least 50 lb. Your vehicle must be no more than 22 years old. You must complete a background check.
To pass, you must meet the following minimum standards. Felonies or violent misdemeanors in the last seven years may be disqualifying. No history of multiple misdemeanors or felonies. No driving related convictions for hit and run, speeding 100 plus miles hour, reckless driving, street racing, or speed contest. No DUI, DWI, felony, or other drugrelated driving violations in the last 7 years. No major vehicle violations in the last 5 years. No violations in the past 3 years for driving on a suspended, revoked, or invalid license or invalid insurance. This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only jobreated convictions will be considered and will not automatically disqualify the candidate. No more than two moving violations in the past 3 years. No more than two accidents in the past 3 years. No more than one moving violation and one accident in the past 3 years. No more than three minor violations in the past 3 years, including accidents, traffic light violations, speeding, or moving violations. No infractions or violations if ages 18 to 21 years of age. You must have at least 2 years of clean and unrestricted driving experience.
Individuals registered on the national sex offender registry or DOJ50 state sex offender registry do not qualify for Goshare. Individuals included on domestic or international government watch lists do not qualify for Goshare.
You must have a valid social security number, driver's license, vehicle registration, and vehicle insurance in the state of which you would like to provide delivery professional services. Exceptions may be made for active military members for the license and registration. The insurance should still match the state that you seek to provide delivery professional services.
You must have an iPhone or Android phone that is capable of running the latest version of the GoChare app. You can download the GoChare driver app from the app store to check compatibility. You must have a checking account so your earnings can be paid through direct deposit and you must be able to read and speak English.
You will be able to upload all of your required documents into Goshar's website. The sooner you upload all of your documents, the sooner you can start earning money with Gochare. Make sure the images you send us for your documents are clear and easy to read to avoid unnecessary delays. If we can't read your documents, you will be asked to send new images.
When you join Gochare, you're part of an exclusive network of highly skilled and ambitious delivery professionals who seek to provide customers with an excellent customer experience. After each delivery, you and the customer can rate each other on a scale of 1 to five. Customers can also tip you in the app for exceptional service.
Here are some tips on how to provide exceptional customer service. Be friendly. Greet every customer with a smile, handshake, and warm welcome. Be sure to thank the customer for their business at the end of the project. Be on time. Being late is the most common reason for a bad review. Be professional. Show up ready to work. Have a positive attitude. Bring the appropriate tools. Protect the customer's property using ratchet straps, blankets, etc. Dress professionally with a clean shirt, pants, and appropriate footwear, and be neatly groomed. Other delivery professionals have told us that they recommend wearing a GoChare shirt to identify themselves to customers. You are not required to wear a Gochare shirt. You can order them on our website.
Stay compliant with state and federal laws regarding your vehicle. Maintain your vehicle in excellent condition. Communicate with the customer. Don't be shy about calling them with questions. Contact Goshare if you're unable to complete the delivery or feel unsafe. Be honest. Don't manipulate the system in any way.
You will receive push notification alerts through the Go Share driver app when a customer in your area requests your vehicle category. You may also subscribe to alerts for vehicles smaller than your category. For example, a cargo van can see and accept alerts for a pickup truck. However, a pickup truck cannot receive requests for a cargo van.
Some projects require two delivery professionals. The second delivery pro on a twoperson project is called a helper. Helpers assist other Gohare delivery pros with loading and unloading. Generally, helpers do not carry cargo in their vehicles. Gochare will automatically pair two authorized delivery professionals together. Every active delivery professional is eligible to be a helper on a project. You may not select or bring your own helper unless they are also an active Goshare delivery professional. If you have a friend that you would like to be your helper, please have them sign up at goshare.co/drivers.
If a customer requests two delivery professionals, it is important that you both arrive at the customer's scheduled pickup time and work together to complete the project. Do not encourage customers to cancel or remove the other professional from the project. Do not attempt to move the items on your own. Doing so could result in removal from the Go Share platform. A driver and helper should communicate with each other to best serve the customer.
This section will introduce you to the Gochare app and how to accept a project. When a customer requests a project, you will receive a push notification on your smartphone. Click on that notification to be taken to the project details. You may also find a list of all available projects by logging into the app and clicking new projects in the menu. You will have approximately 30 seconds to review the project details. Before you decide to accept or reject the request, you will be able to view the project details such as upfront earnings, the customer's name, the cargo items, the pickup time, and locations. You will also see if the customer requested a second delivery pro to work with you. We send the project notification to multiple local delivery professionals and the first one to accept it will get the project. You have to act fast as most projects are accepted quickly.
The customer may include additional information such as an image of the item, whether or not there will be stairs, and if additional services such as furniture assembly are needed. Please pay attention to these details. You should also look for special equipment requests on the project detail screen. Special equipment may include an appliance dolly, liftgate, or lumber rack. You are responsible to bring the equipment you need to complete the project safely. Other delivery professionals have told us that they recommend that they have a minimum of the following equipment in their vehicle at all times. At least four ratchet straps, a hand truck or dolly, multiple moving blankets. Even if the customer does not list additional equipment, it is up to you as the delivery professional to have access to the basic equipment needed to transport and secure the cargo items listed on the project.
If you will not be able to arrive at the requested pickup time or you do not have the necessary equipment, please do not accept the project. If you do not want to accept a project, you should hit the reject button to clear it from your new project list.
If you accept the project before anyone else, you will receive a confirmation alert that will take you to the accepted project screen. When you are ready to start the project, go to the accepted project screen in the app. You will be able to click a button to navigate to the pickup address. If the project is more than an hour in the future, you will receive a push notification reminder in advance of the project start. We also suggest that you add a reminder for yourself in a personal calendar.
If you accept the project, you've been engaged by the customer at this point. You'll be provided the customer's contact information. If you have any questions about the project details, you may call the customer through the app to ask your questions. You can also contact Goshare customer support in the app. This extra attention to detail goes a long way towards creating a great experience for you and the customer.
Tap on the navigate to pickup location button to open apps such as Google Maps, Apple Maps, or Ways, and then head to the pickup location. Once you arrive, slide the start button to let the customer know that you've arrived. This will trigger an alert to the customer. If you're unable to find the customer, please use the call feature to reach out to them. You will not be able to start the project in the app until you have physically arrived at the location.
You will be asked to confirm the items when you arrive at the pickup location. Please make sure the items you are moving match the items the customer has listed in the app. Also, use this time to inspect the items for damages. Other delivery professionals have told us that they recommend taking pictures of the cargo at the time of pickup to protect yourself from damage claims. In addition to photos, you must point out any visible damage to the customer prior to loading to avoid arguments. Some of our retail partners may also ask you to sign off that there is no damage on the items after you inspect them. If no changes are needed, click confirm items. If you need to add or remove the items listed on the project details, please do so at this time in the app. If a retail partner requests you to take additional items to the customer, you should confirm with the customer and go share customer service before leaving. When you are done editing the item list, click the submit change order button.
Once you are ready to load the customer's items, you may slide to begin. You'll notice that a timer will start to run near the bottom of the screen. This timer is used to help improve our pricing algorithm. If you need to take a break for any reason, such as stopping for gas or to take a restroom break, please pause the clock. Once you are ready to continue to work on the project, click resume.
If a project goes longer than expected, you may be eligible for an additional payment. Once you finish the delivery and unloading for the customer, hit the finish button and then confirm to end the project. You can also add expenses for any tolls, recycling, or dumping fees incurred during the course of the project. An image or screenshot of the receipt is required to prove the total amount of the expense. Having an online account to the toll company will give you quick access to these charges. You may only bill the customer for tolls incurred between the pickup and drop off locations. Do not bill a customer for mileage or tolls incurred on the way to the project or back to your home location.
The proof of delivery feature is designed to protect you from damage claims. After each project, you will be required to provide proof of delivery by taking a photo of the cargo at delivery and a signature. In some cases, some business partners will provide a paper proof of delivery or receipt at pickup. If a proof of delivery or receipt was provided, the receiving party will sign it and then you will need to take a clear picture of the signed paper and attach it to the project in the app. You can upload more than one proof of delivery picture. If the proof of delivery was not provided, only take pictures of the cargo delivered. Once you are finished with any adjustments or uploads, you will confirm the costs are correct. After you hit the submit button, you will be prompted to write a review of the customer. These reviews remain anonymous and customers will not see what you write. Your honest feedback about our customers is appreciated.
Do you have a passion for sales or marketing? There are several ways to promote yourself and increase your earnings. Within the app, look for the invite friends section. You will find your personal promo code to share with customers, friends, and family. When a customer uses your personal code, you will receive a notification for the project 5 minutes before any other delivery professional. and the customer will receive a 5% discount. If you don't accept the project within five minutes, the request will go to other delivery pros. You can purchase personalized business cards or vehicle magnets with your promo code on them. Other delivery professionals have told us that they have been able to earn more money on Goshare by passing out business cards. You may use the Gochare logo on your vehicle and on your shirt, but it is not required. You can purchase these items at goshare.po/drivers/promote-your yourself.
Some projects will require light assembly. We do not offer an appliance installation, TV wall mounting, or assembly for sheds, playgrounds, gazeos, or trampolines. Assembly is build as a flat fee based on the number of items being assembled. Review the cargo and any pictures the customer provided so you have the necessary tools to assemble. Other delivery professionals have told us they keep at least a basic tool kit in their vehicles such as screwdrivers, wrenches, etc. Once you have delivered the items to the location, pause your project clock and complete the assembly. Do not allow your clock to continue running during the assembly portion of your project. Once assembly is complete, you may unpause your project clock and finish any additional loading or unloading requests. If the project is complete, turn off the clock with no additional billable minutes. Furniture assembly should be completed by the lead delivery professional on the project, not the helper. Helpers should end their time clocks and depart prior to assembly beginning. We are currently unable to split the assembly fee between two delivery professionals.
If you need to cancel a project, you should do so in the app. Click on the three dots on the top right of the project detail screen and then cancel. You will be asked to provide a reason for cancelling. Your first cancellation is free. If you cancel a project less than 48 hours before the project start time, then you will be charged a $20 cancellation fee. If you cancel less than 1 hour before the project start time, you will be charged a $30 fee. Cancelling after the project start time will result in a $50 fee. This fee was put in place to prevent abuse of the platform and to maintain customer satisfaction. It is not meant to be a punishment. Fees may be charged to your card on file or deducted from future earnings. We encourage you not to cancel unless you are unable to safely transport the cargo. While we understand an occasional cancellation is unavoidable, frequent cancellations may result in your account being suspended temporarily or permanently. Frequent cancellations may also result in your account receiving a lower priority for future project notifications. Refusal to pay incurred fees may also result in a suspension or deactivation from the platform.
If an item is lost or damaged during the project, you are responsible for fixing or replacing the item. Similarly, damaging a customer's home property, including floors and walls, is also your responsibility. Make sure to secure and protect the cargo as well as the customer's property.
Here are some tips to prevent damage claims. Check for and photograph damages before loading the cargo and report any damages immediately to the customer. Secure all of the cargo with ratchet straps to prevent it from moving during transit. Use blankets, stretch wrap, or cushions to provide extra protection. Inspect the delivery path to clear the area before loading and unloading. Be mindful of flooring and walls. For extra protection, use ramboard, cardboard, rug runners, or furniture sliders. Do not slide furniture across the bare floor. If the item you are moving is much heavier than expected and is very difficult to safely move for you, stop and reach out to our team for further assistance.
Violating Gosh's terms of service may result in removal from the platform depending on the severity of the incident or incidents. While we never like to see this happen, it is important to us to maintain a trustworthy community of delivery professionals. The following actions violate the terms of service agreement and may result in disciplinary action. Three or more complaints from a customer in less than a year. This includes being late to a project, being a no-show, being rude, or damaging items, using abusive or disrespectful language to another driver, customer, or goshare employee. manipulating the price in any way that calls a customer to pay more than they should have paid. Sending information about Goshare projects, Gochare customers, or any other private Gosh share data to anyone who is not an active GoShare delivery professional authorized to complete the project, asking customers to reschedu projects for a time that is more convenient for you. If you are unable to take a project at the proposed time, please allow another delivery professional the opportunity to do the work. An average customer feedback score that is less than four out of five. Frequent project cancellations. Allowing a customer to ride in your vehicle. Any participation in illegal activities. any form of sexual harassment, cat calling, or unwanted sexual advances. Soliciting customers on the Gochare platform is prohibited. This includes convincing a customer to stop working with Gohare and to work directly with you, such as encouraging them to cancel a project and let you do the work independently for cash.
Severe weather can create a risky situation for you. If it is unsafe for you to complete the delivery due to extreme weather situations, please contact our customer service team. We may assist you in either rescheduling with the customer for a safer time or finding a more appropriate vehicle to do the work.
Once you complete this, there will be a few more steps before we can activate your GoChare account. Under this video, you will see a button prompting you to answer review questions. Please click this button. You can refer back to this video to find the correct answers. You will be required to complete a background check. You can use Gochar's background check partner for a small fee. The fee varies based on your location and vehicle type. The background check generally takes less than 72 hours. You will be given instructions on how to upload your documents. You will set up your bank account for direct deposit. This may take up to 3 days. We verify your bank account through Routable. Once your bank information is verified, your account will be activated. You may log into the website to track the status of your account. The Go Share Driver app will not work until your account is activated.
If at any time you haven't heard from us, please check your junk or spam folder to ensure our emails haven't been misdirected. You will also get occasional text messages from us prompting you to complete the next step. If you have any questions, you can email drivers goshare.co. After you pass this step, you will be assigned a driver support specialist who will help guide you to activation. Thank you and good luck.