What a great pleasure it is to, uh, be here at this Zap leadership workshop. So, fasten your seat belts. We're going to have quite a ride, and I'm looking forward to being of service to each and every one of you over the next three hours.

You know, I'm reading a book. Last night, I got back into one of my favorite books, and it's a book called "Chasing Daylight: How My Forthcoming Death Transformed My Life." And it's a story about a man named Eugene O'Kelly, who was the former CEO of KPMG, as you know, one of the world's largest accounting firms. And, um, a hard-driving entrepreneur, building a great business, loved his family, loved playing golf. And he used to say some of his best times were on the golf course because he and his wife, Cororeen, would play late in the afternoon, and they would chase daylight. That's how he described it. He said the light was just beautiful because we could chase daylight.

And one day, Eugene O'Kelly noticed that he was starting to get some facial freezing. And his wife looked at him, and his wife said, "You know, something's going on with your face." But he had a trip to China. He said, "Look, I'm too busy to go to the doctor, but when I come back, I'll go to the doctor and get this freezing part or drooping part of my face checked out." So, um, he went to a doctor, and the doctor said the next day, "You need to come in immediately and get an MRI." And, uh, the doctor looked at the results of the MRI and said, "We need to speak to you right away." And ultimately, what happened, true story, Eugene O'Kelly was given three and a half months left to live.

And so the book "Chasing Daylight" is really a story about a man living his last three and a half months of life. And he basically said, you know, "I've been great at strategic thinking in my business, but now I want to strategically think the last three and a half months of my life. So they will be the greatest three and a half months of my life." And as I reread this book last night, I thought of each and every one of you and Zap. And, you know, thinking about the shortness of life is not something that is depressing. I think it, you know, thinking about the shortness of life focuses you on the things that are most important.

My father is going to be 88 years old in June, and when I was a lot younger, he took out—he was a family doctor for 54 years—and he took out a pad of paper and he wrote a sonnet poem on it, and he translated it into English, and he put it on our refrigerator door so my brother and I could read it every morning before we went off to school. And I've never forgotten what the piece of paper said, and I want to share it with you. The piece of paper said: "Spring has passed, summer has gone, winter is here, and the song I meant to sing remains unsung. For I have spent my days stringing and unstringing my instrument."

And I didn't quite understand what that poem meant until many years later. I asked my father. I said, "Dad, what did that poem on the refrigerator really mean to you?" And he said, "Robin, that was written by a man whose heart was filled with regret over a life half-lived. He was always getting ready to do great things. He was always getting ready to be creative. He's got always getting ready to fully enjoy the riches of life, but he got busy being busy. So the great song that his life was meant to sing died within it."

And I think, and I'm sure you'll probably agree, we live in a world right now where it's never been so easy to be busy doing not much of anything. But what's the point of spending your days, or the next quarter, or the next year, scaling mountains that, at the end of this year, were the wrong ones?

And so I feel very blessed to be working as a mentor to your leadership team, and I feel very grateful to have these three hours with you today for this virtual workshop. And we're going to talk about leadership. We're going to talk about what it means for you to be at your best. We're going to talk about what does a rich life look like. We're going to talk about where you're winning. We might even get into some of your fears, but I want this next three hours to be full of information. You're going to get a lot of information. If you get overwhelmed, that's okay. I want it to be inspiring as well, and I want it to mostly be tactical, so it really helps you in your day-to-day work at Zap, but so it also helps you with your family and with yourself.

So, if you don't know me, I'll briefly introduce myself. You are all the stars of this show, but I thought it might be helpful if I tell you a little bit about who I am. So, I grew up in a little seaside village on the east coast of Canada. I live in an old farmhouse right now with my partner, L, and our little six-pound dog, Holly. So, I'm a very committed family man. I love mountain biking. I love art. I was just, uh, looking at—a lot of you are probably London-based, and I was just looking at your great artist, Tracey Emin. She has a show in Florence. So, I visited that last night. Um, and I've been a leadership mentor to many of the world's top, uh, companies for over 30 years. That would be companies like Starbucks and Nike and FedEx and Expedia and IBM Watson, and all of these great companies. And I only mention that to share what you're going to learn in the next three hours, and in the remaining three workshops of this year together, is not from a few books I've read, but over 30 years I've been mentoring great leaders, great companies, great organizations. And so I'm, I'm excited to share, uh, what I'm about to share. I know what you're thinking: "I hope Robin is smarter than he looks." So, not to worry. Hopefully, I'll dismiss that idea from your brain.

So, welcome to the Q1 companywide workshop. A few ground rules. I think we have a full house here. So, a few ground rules. The first one is, mute your phone, please. It looks like everyone has done that. It just gets distracting if a phone is unmuted. We're going to find a way. I have Mihal, my colleague, my teammate. He's going to find a way. If anyone has a question, he'll, uh, find a way. I guess he wants me to just ask a question, and then you'll put up your hand, or you'll, uh, find a way where he'll see you and unmute you. So, we're going to try to get some engagement. Turn off your notifications, please. One of the greatest gifts you can give your teammates, one of the greatest gifts you can give your customers, one of the greatest gifts you can give your kids, one of the greatest gifts you can give strangers on the street is the gift of your presence. You being fully there in this world where too many good souls are suffering from broken focus syndrome. So, you're—I don't know where you are on this call, but I would encourage you, please turn off your notifications and be fully present. Don't be doing something else. Don't be watching a video. Don't be on social. I know it's very attractive. Look at it this way: please, I humbly suggest you have three hours for you. Three hours to work on yourself, work on your leadership, work on doing better work, work on feeling even happier as a human being. Turn up your listening.

So, I want you right now to turn up the listening. Imagine there's a little dial. Come on, engage. Play. Let's have some fun. What did Picasso say? "It took me four years to learn to paint like Raphael. It took me a lifetime to remember how to paint like a child." And a lot of us have lost that childlike sense of wonder and curiosity that is so important to living a great life and being good at what we do. So, turn up your listening, and then I would say, engage. Take great notes. Take great notes.

Well, one of the starting points, and I don't know if there's a way that I can—there we go. I can see some of you. That's fantastic. So, I see Gary and Bets and Victor, Roberta. Hi, Roberta. How are you? Why don't you unmute for a second?

Hi. How are you?

I'm good, thank you. How you doing?

Ah, this is great. I was hoping I'd be able to engage like this. Uh, where are you, Roberta?

So, actually, I believe we're all in the office based in London.

You're all—you're all at the London office. That's fantastic. And, um, are you terrified about the next two hours and 45 minutes, or somewhat excited?

Yeah, I definitely say intrigue and excitement.

What are you hoping to learn?

Um, I'd say, uh, I've had the pleasure of maybe reading like half of one of your books. Um, so just kind of seeing that come to life a bit more and take a bit more of like tangible, uh, action points away.

Perfect. And the rest was too boring to get through?

Um, yeah, I think what you said at the beginning is quite true. Like, how regularly do you actually give yourself time, um, to accomplish what you want to accomplish? So I think that rings true for what I said at the beginning.

Perfect. Nice to meet you, Roberta. Thank you. I'm trying to scroll across. I guess that's, uh, all I can see for now. So.

So, let me start with the first concept I want to share. The first concept is: Lead Without a Title. Write that down, please. Lead Without a Title. Whether you have a title or you don't have a title, you can show leadership because this is worth writing down, I believe. But leadership is simply the opposite of victimhood. So, almost on your—on a piece of paper in front of you, or on your screen, write out "Victimhood" and then a line across the page to "Leadership," and make a little note that you can lead without a title because leadership is just the opposite of victimhood.

Now, if I was to simplify, I would say under the word "Victimhood," write down CBE. Just do that for me, please. CBE. And under CBE, write down Complaint, Blame, and Excuse. And then under "Leadership," I want you to write down APR: Absolute Personal Responsibility. Absolute Personal Responsibility. And so when we're at work and when we're complaining, we're being victims, not leaders. When we are at work and we are blaming, it's because of that division. It's because of that teammate. It's because I have too much on my plate. It's because of my childhood. It's because of where I live. I know you know this, but you are in victimhood right there. And when you are making excuses, and here's a bonus tip just because I love Zap so much: the more you recite your excuses, the more you'll actually believe they are true. I think that's worth writing down. Engage with me. The more you recite your excuses, the more you'll actually hypnotize yourself into believing they're true. "I don't have enough time." "I can't get up early to work hard." "I can't do that difficult project." "I can't put down my phone in the evening and find time to read." "I can't have a family meal." "I can't learn to meditate." "This doesn't apply to me." "I'm not a leader." All those excuses, we've repeated them so many times, they've become our perceptual filter. Psychologists talk about a perceptual filter. Here's a very big idea: We see the world not as it is. We see the world as we are. We go out onto the streets of London, we think we see the world as it is, but we're seeing everything through what Joseph Campbell, the mythologist, called our stained-glass window. And so my work with you, and my work with your leadership team, is all about, in many ways, transforming the stained-glass window.

So, does that make sense about leading without a title? Any questions? Mihal, if you could see—I can only see one screen of Zap teammates here, so maybe you have more. If you have a question, put up your hand, and Mihal, my colleague, will see it, and then he'll unmute you or ask you to unmute. Okay, great. We'll keep going.

So, we're not going to cover all of the models here that I have in the workbook that's in front of you, but I wanted to start off with one: The Major Brain Tattoos of Elite Leadership. I love my brain tattoos, and I'll repeat them over and over until they become a default. So, let's go through the major brain tattoos of elite leadership.

The first one: Victims make excuses, leaders deliver results. Victimhood is about CBE. Leaders are about APR. I'd also say victims are addicted to entertainment in this world that we live in, and leaders adore education. And I think one of the ways you can win at Zap is what you're doing: continue to be devoted to developing yourself, to developing your leadership abilities. I believe that education is inoculation against disruption. I don't know if you listen to podcasts. It's a really good idea to listen to some great podcasts. I don't know if you spend an hour in what I call the "60-Minute Student" every evening, but spending an hour reading, learning, studying, writing in a journal is incredibly powerful for your career and the quality of your work. Because here's a really important point I want you to highlight, write down, and sing from the mountaintops: But you want to be indispensable to Zap. A young Hollywood comedian went to Steve Martin and said, "I want to be the next Steve Martin. What advice do you have for me?" And Steve Martin looked at the young comedian and said, "Be so good at what you do that they can't ignore you." And I would gently suggest to each and every one of you on this workshop, and Zap as a whole organization: Be so good at what you do that the marketplace cannot ignore you, and be so good at what you do that you operate in your own economy, and it's an economy born of mastery. The products are so good. The UX is so good. The customer service is so good. And that doesn't mean you have to add to costs. It just means you have to be more innovative. And keep on asking yourself, "How can I add more value to the people who put food on my family's table?"

Victims make excuses. "Well, I couldn't get the job done because of this constraint." "Well, I couldn't work out because today's a super busy day." "Well, I couldn't spend time with my family because of this." So, I really do want you to start paying more attention to any excuses you make because, again, when you're making excuses, you're not being a leader without a title. You're behaving like a victim. And victims are simply people who give away their power. And I want you to take your power back fully.

The second major brain tattoo of elite leadership is: The one who delivers the most wins. So, the way I see business, if I had to summarize it, I'd say the marketplace rewards value rendered. The marketplace rewards magic delivered. The more magic—this is a world in great need of magic. But the more magic you can deliver to the marketplace, the more you and your organizations apply.

Number three: I would say to have the results very few have, you've got to think and operate like very few do. So, to have the results only 5% of the population has, I would challenge you to start thinking in ways that 95% of the population aren't willing to think. So, the brain tattoo is: To have the results very few have, do what very few do. Very few people get up early and spend an hour working on themselves. Very few people are super generous as leaders without titles. In other words, "How can I give more than I take?" Very few people live by my OA acronym: Obsessive Attention to Detail. Very few people make it their mission to leave people better than they found them. Very few people are on a path to living a world-class life. But to have the results you have, you've got to think in ways that very few people do, and then behave in those ways. Because obviously, ideation without execution is delusion. All of these ideas are worthless without execution on those. You know that you're smart.

One of my favorite brain tattoos here: Small, daily, seemingly insignificant improvements, when done consistently over time, lead to stunning results. I want to see if anyone has any questions here. Mihal, can you, uh, anyone who has a question, would you, would you raise your hand? And I think Mihal could see. And I, I want to, uh, I want to pause for a moment, have some engagement here if that's possible. Anyone have their hand up? Help. Whoever has a question should just unmute and ask straight. Please. Thank you. Anyone who has a question or a comment, just unmute and ask the question straight, please be brave.

Dean, did you have a question or were you just inhaling some good oxygen?

I was just making some notes, Robin. Even though it's not my first time.

That's right. No, it's not your first rodeo. All right, Dean. Good to see you. Let me keep going then.

Show number four. It's, it's a really big one. For about 20 years, I've been talking about a concept called micro-wins. And I, I hope and pray I deliver this idea really clear because it's so important for each and every one of you who have taken the time to be with me on this call. And again, small, daily, seemingly insignificant optimizations in your work, in your thinking, in your eating, in your performing, in your communication. Little improvements when done every day stack into major victories over time. What made Apple, Apple under Steve Jobs was not an act of revolution, but daily acts of evolution. What makes a great athlete like a Kobe or a Federer or whoever you might think of as a great athlete? It's not one thing they did on a sunny Friday morning at practice. What makes a great athlete is a word performance researchers call mundanity. Mundanity means they do—athletes, for example, they do the same thing every day over and over. They're boring. I'm encouraging you to be boring because when you do the same good habits or great moves, great practices each and every day over time, they stack into a tsunami of great results for you personally, professionally, physically, spiritually. And I'm just like you. Sometimes you're doing these good little habits, these great practices, and you feel like giving up because you say, "Well, I'm not seeing the results." But stay with the process because daily optimizations over time lead to great gains.

The fifth, so this is really a big one. I think they're all important, but that's a big one. Number five: A problem is only a problem when viewed as a problem. That's a brain tattoo I would love for you all to start using more. Someone from the leadership team sent me this incredible photo from one of your colleagues at one of the, uh, centers, and it was like a whiteboard that said OAD on it. One of the acronyms I've been teaching to the leadership team. And it, it made me feel great because it means that these ideas are starting to move through the culture. And please hear me on this: Your culture at Zap is your secret weapon. And what is the culture? The culture is the way you do things. The culture is, if you go to Rome, you do things in a certain way to fit in. And your culture at Zap is just, quote unquote, "the way we do things here." And the more you can shape and refine a leadership culture, a culture of excellence, a culture of optimists, a culture of people who say automatically, "A problem is only a problem if you see it as a problem," and then automatically you shift to a default of "What is the solution here?" will be very, very powerful. And I truly believe, even personally, I've gone through some very difficult times in my life. But in the most difficult times, when I looked for opportunities, I looked for solutions, I looked for what was good in a problem, I found incredible, incredible value.

Number six: Elite performance without deep recovery is an empty victory. Elite performance without deep recovery is an empty victory. Write that down. I'm curious, and I don't want to put anyone on the spot, this, but what do you think that means? Someone unmute yourself. Tell me. I think if I rotate my phone, I might be able to see more people here. Here we go. Uh, who am I going to ask? Rachel, nice to meet you, Rachel Brown. You look so engaged. I have to ask you a question. How are you? And this is so much better that I get to engage. Otherwise, honestly, I'm just—I'm in a room here in a farm, old farmhouse, looking at a screen, and now I get to see the Zap human beings. I love it. Rachel, how are you?

Yeah, I'm good, thanks. How are you?

I'm really good. If I was to push you, and I know I'm putting you on the spot, but you look like a super switched-on person. Elite performance without deep recovery is an empty victory. What do you think I mean by that?

Um, well, annoyingly, actually, my Wi-Fi just cut out, so I annoyingly missed that last point. Sorry.

Oh, not at all. Not at all. Let me—yeah, yeah, if you could repeat the bit before, that'd be great.

Sure. Elite performance. This is the sixth major brain tattoo of elite leadership. Elite performance without deep recovery is an empty victory. What do you think I mean by that?

Um, well, I guess to perform well, we need to take time to, like, rest and regenerate.

10 out of 10. 10 out of 10. There is, um, there is a model I teach, and it's called the Twin Cycles of Elite Performance. Hope you can all see that. And pretty simply, science has confirmed that the most productive performers in sports, in the arts, in business are more—and to give credit where it's due, the Energy Project has done a lot of work on this. And what they have found is the most productive people are much more like sprinters versus marathoners. Now, how do most of us work? We think that if we work longer and harder, we're going to get more done. But what we should be doing is building in elite performance and then some deep recovery. So, here's what the model is: the high-excellence cycle. It might go for two hours. You're at Zap, you're totally engaged, you're totally focused, you're doing real work versus fake work. And then you take a 10-minute walk. So, this is the deep recovery cycle. And you can do it each day. Have a walk for 10 minutes, listen to some music for five minutes, meditate, read a book. But you'll find you get much more productivity. You could do it each week by taking a digital Sabbath. A life-changing idea: a digital Sabbath, 24 hours once a week, if you can do it away from your technology. The whole idea is you want to refill the well of creativity, energy, willpower. So when you work, you do your best work. I would say once a quarter, take a day off or two days off. Once a year, take your time off. So, Rachel got us into the twin cycles of elite performance. And the real idea is I want you to work really hard and then take a five-minute break or a 10-minute break in the evenings whenever you can. Use your evenings for recovery and renewal. Here's a very powerful idea: A lot of us engage in recreation in our evenings that is not recreating us. It's depleting us. Great example is doomscrolling. It's so addictive. And I just—and often I'm speaking truth here. Often we doom scroll when we are exhausted. And so just don't get—let yourself get as tired as you might be letting yourself get.

Let me go back to where I was. Here we go.

Nothing fails like success. The seventh brain tattoo of elite p—leadership. Well, we could spend a month talking about this one. It's so incredibly relevant for you at Zap. Nothing fails like success. What I'm—here's what I want you to write down, which is: The moment you are most successful is the moment you are most vulnerable. Could you please write that down? Humor me. Write it down. I want you to engage with it. And writing it down will deepen your awareness about nothing fails like success. Zap is an amazing organization. And I've worked with so many organizations over 30-plus years, and Zap is absolutely one of the most special organizations I've ever had the joy to be involved with. But you're in a very vulnerable position because you are so successful. You are doing so well. It's easy to get sloppy. It's easy to coast. It's easy to rest on your laurels. It's easy to go on the defense versus stay on the offense. It's easy. It's human nature when you're successful to—to suffer from hubris. Hubris is almost a feature of the human brain that when you become successful, you start to think your success will last. And again, I go to a lot of the great athletes. How few of them have built a legacy? How few of them have built a championship legacy? Very few of them. Kobe did, and a few others. And it's because once they got successful, they allowed arrogance to take over. And so I think it's really important to remember that as you get more successful, become more humble. As you become more successful, work harder. As you become more successful, learn more. As you become successful, be even more innovative.

There's a model that I teach. I want to—I'm giving you so much information already, but you're smart. I know you can handle it. And I just want to give you a little model here, and it's called the Mastery-Humility Proportionality. The Mastery-Humility Proportionality. Why do I call it proportionality? Well, as your mastery increases—when I—if we were to deconstruct mastery, I would deconstruct it as your sales grow, as your market share grows, as your brand grows, as your impact grows, as profit grows, as customer happiness scores improve, as you become more successful. Increase your humility. This is so few organizations get this. So few business people get this. This is what I call a GCA, a gargantuan competitive advantage. This simple model, I would love for you and your team to discuss it later today or tomorrow. Just talk about it. Get a whiteboard or get a dry—a dry-ink or a dry-erase marker and write it on a window and just talk about it a little bit. Leave it up on the window to remind you about it so you can start to interact with it. But all I'm saying, because most companies, as mastery and success grows, they become arrogant. They forget about their customers. You become a number. They take their success for granted. I want you, as mastery grows, I want your humility to grow. Such a rare move. And that's why it's a proportionality. Mastery grows, humility grows. It's a proportionality. And if I was to define humility, humility is to make your humility grow. As your success grows, I would say work hard. As success grows, I would say grow more. You grow as a person more. I would say as humility grows, listen even better. Screenshot this screen if you like. I would say as success grows, be more innovative, faster.

So, I hope that little, little, uh, detour was helpful. Any comments on that? The Mastery-Humility Proportionality. Anyone? Did it make any sense? Anyone?

I, Robin, I have a question.

Hey, Robin. Yeah. Who can—can you tell me your name, please?

Oh, sorry. I think someone else spoke.

Uh, well, why don't you go, and then we'll get, we'll get back to the next person. Not to worry.

Thank you. Yeah, I understand the concept and, but I wondered what, what are your tips on how we stay humble as we grow? Like, what are things we should be aware of or, or things we can do to make sure we're practicing that?

And what's your name?

Rachel.

Ra—oh, Rachel. Okay. Um, everything starts with awareness. So, Rachel, the first thing you can do is just being aware of the danger of success. Just being aware, like, it's wonderful and it's a threat. And the more that awareness can grow, you'll start seeing bad companies. You'll start seeing restaurants that were once great who don't care anymore because they were on the pages of the Times and the Guardian, etc. Does that make sense? Starting with awareness.

Yeah. Yeah. Sorry.

Yep. And then the second thing is, I love journaling, and I love journaling early in the morning, and I'm—I'm going to try to get everyone on this call, uh, at this workshop to spend time journaling in the morning, but writing about humility. You know, it could be 5 a.m. You know, I love the 5 a.m. club. Imagine getting up earlier where it's still—have a great cup of tea, great cup of coffee. And you're right about what are your values? Maybe one of them is humility. What would that look like? Write half a page. So, journaling is, is powerful. Meditation is one of my favorite elite performance tools. For anyone not familiar with meditation, it has nothing to do with spirituality and religion. Meditation is a science-backed practice to still the mind. And if you want to be graceful under pressure in this world of volatility that many people are saying is the most dangerous world in 100 years, meditation is a great practice. And then I would also say reading is very powerful. I mean, you know, I'd love to know who are the readers that you respect. Read about—read their autobiographies, you know, read about how they lived their lives because reading a book is having a conversation with the author. That's why I love reading or love listening to an audiobook, a great biography, a great autobiography, because their stardust starts to infuse your mindset and your heartset. Last thing I—I would say, Sunday mornings are a great time for reflection in your journal. Reflect on how you've done. Take this model, the Mastery-Humility model. Print it out in your journal and just say, "What have I done to boost my mastery over the past seven days? And how have I shown humility? Am I listening to my teammates? Uh, am I devoted to wowing my customers, or am I taking them for granted? Uh, am I showing humility by giving more than I'm taking? Am I showing humility by learning and maintaining a white-belt mentality?" So, those are a few ideas that'll be really helpful to you. Were, were those helpful?

Yeah, definitely. Thanks, Robin.

Perfect. Great.

And on this point about number seven, nothing fails like success, it makes me think of a Roman military commander. And he was called the Duke. And he had a soldier who had one job. And the one job of the soldier was to whisper into the military commander's ear all day long, "Memento homo. Memento homo. Memento homo." Remember, you're just a man. You're not a god. And the trap for fast-growing companies like Zap is to become delusional. I've seen so many companies. They have developed, please write this down: a culture of unearned self-congratulation. A culture of unearned—I'll write it down. This is the threat. A culture of unearned self-congratulation. They're in a bubble. They're, they're, they're almost in what Bud Tribble at Apple called Steve Jobs's reality distortion field. Steve Jobs saw the future, and he was so faithful to it. He believed in it so much. He said, Bud Tribble at Apple said, when you are not near him, you hear his ideas, and you start to laugh because they're so unreasonable. But when you hear him, he brings you into his orbit, and you go, "Oh, yeah, that's, that's a great idea." And that was coined a reality, uh, distortion field, but that was used in a positive way at Apple. In a lot of companies, there's an inverse or a negative reality distortion field where literally the company thinks way more of themselves than they are. I, I maybe turn up the volume right now on your devices, and I'm just joking, but you really want to write this down and talk about it together. There are so many companies, you deal with them, they think they're amazing, and they're mediocre companies, but they've drunk their own Kool-Aid. And it's—

Tell me, who's this? Hey, it's, it's Naveiv. Thank you so much for, for, you know, for being here, and yeah, so grateful for, for the whole team being here. But I think this is, um, this reminded me actually of a very real-life example. Um, so when we started a company about five years ago, there were a number of other, you know, companies in our space with different, you know, different strategies. And some of them had like raised a lot of, a lot of capital, way more than we had, uh, you know, were expanding and were, you know, launching in all sorts of cities. And it just reminded me of, actually, I don't, I don't even think their mastery was growing that much, right? But their arrogance was just like, off the charts, right? And I remember we would, you know, I would meet with some of those companies, and they just thought that, you know, that they were going to take over the world and, uh, and, uh, and, uh, you know, that, like, basically that, you know, they would say things, "Oh, we're going to crush you guys, like you have no chance, we have so much more capital," etc., etc. And like, I knew sort of looking at it, um, I think we did from the, uh, sort of what was happening on the ground, that they were just not following the basics, you know? And, and to me, it was very obvious that like, what they were doing was not really going to work out. Um, and, and those companies back then, I think very few people would have believed that, but they're not around anymore, right? Literally, some of them raised billions of dollars, right? But I think actually what happened is that they, you know, they had this culture of unearned self. They thought, you know, they were giving interviews all over the press and everything that they, you know, that they were, that they, you know, that they made it, literally, right? And they, they, they, you know, had pretty much done nothing. So I think this is so true and true, and I think it's really, really difficult, as you say, which is why, um, which is why there's so few sort of legendary, you know, athletes, companies, etc., etc., because I think as you, you know, reach a certain level of sort of perceived success, you lose that. And I think it's so important to, to, um, yeah, to keep, to stay humble and to keep, you know, learning and reinventing yourself. So, yeah, I just wanted to share that because I think some people may, may, may, may relate to that.

Thank you for the contribution, and thank you, uh, for what you said because, I mean, we could spend the rest of this workshop, Naveiv, just on the Mastery-Humility Proportionality, and I really pray that everyone on this virtual call will talk about this and find ways to engage in it because I can only say it's one of the most important things for Zap to win, and it's not to win for a window of opportunity. What I want is for Zap to win for decade upon decade upon decade. It's one thing to be world-class for a year. It's another to remain world-class for a lifetime. And so this model right here, by the way, I think, uh, I think Abby also, someone else had a question as well.

Perfect. Perfect. So, Abby, I'll get to you in one second. I just want to say this model is important, and I'm going to say it's a GCA, a gargantuan competitive advantage for, for each of you at Zap. And just to reinforce something important that Naveiv said, which is, I could add it to one of the major brain tattoos, and I will, and it's: Let's make it number nine, a really important one for each of you. Success lies in a masterful consistency around the fundamentals. Around the fundamentals. Stick to your knitting over time. Stick to the fundamentals. Let the competitors thump their chests, chase every shiny toy. Stick to your fundamentals.

Abby, tell me.

Hey, Robin. It's Abhishek. Um, so I wanted to understand a little bit. It sounds like there's this balance between focusing on doing the basics, doing your thing, and moving forward and staying humble, but, uh, and not congratulating yourself too early. But I think I'd love to hear a bit more about how you view when you reach success. Like, how do you actually look at being at the goal versus continuing to chase it? Because a lot of the focus is on just moving forward and continuing to move forward, but it kind of feels like a never-ending treadmill. How do you kind of balance saying, "We've reached the goal," rather than only focusing on just moving forward? Does that make sense? Feels a little counterintuitive sometimes.

Yeah. Abhishek, if, if I understand you, is, is the heart of the question how to maintain the ambition to keep chasing the next mountaintop and yet celebrate yourself along the way? Is, is that part of your question?

Yeah, I think that's the right way. Yeah.

Well, I mean, you know what I'd honestly say to you? It's really difficult because elite performers are cut from a cloth where nothing is ever enough. You know, I, I mentor many of the world's most famous billionaires. You know who they are. And these, a lot of these people, they suffer because it's just, they get hooked and hooked and hooked. So, my advice to everyone on this call would be: Never, pro—would be protect your ambition. Never lose that fire to always be making the organization better and you better. I think we're most alive when we're realizing our personal gifts and our best life. Having said that, it's really important to have a self-appreciation practice. And Abhishek, you're right. It's kind of counterintuitive. Like I'm saying, don't be a culture of unearned self-congratulation, but I'm also saying make some time at least once a week to pull out a journal and write your wins. But, you know, it's not black and white. And I, I heard an interview, and it was either Bruce Springsteen or Bono, but they were invited into Kanye West's apartment, and inside the living room was this massive image of Kanye West. And the musician said to Kanye, like, "Why do you have a huge poster of yourself in your own living room?" And he said, "Because if I don't have faith in myself, no one else will." And so, Abhishek, and everyone else listening, you know, we, we really do have to protect our ambition and our fire to keep saying BIW, but you also have to protect your confidence. It's a hard world. People will knock you down. Critics will laugh at you. The more you live the things I'm teaching, the more you'll be misunderstood. I better say that again: The more you start living these brain tattoos, the tools I'll teach you today and in our other sessions, you will leave the crowd. Most people don't do these things. Sadly, I'm not judging, just reporting, but most people, they're just coasting. A lot of them are just surviving, you know, addicted to technology, addicted to complaining, hanging around with toxic people, not taking care of their bodies, not taking care of their souls. The more you start doing these things, you're going to be a freak. But anyone who's lived their greatest life and done something amazing in business is considered weird by the majority.

All right, so that there's your model right there. And the final brain tattoo is: Your days are your life in miniature. And I just want to pause right now and thank you for engaging with me the way you're engaging with me and asking questions. And I just love it. And we're all going to get more out of it, or you're going to get a lot more out of it by jumping in from time to time and saying, "Hi, I'm so-and-so, and I have a question." I'm here to serve. I want you to get this information. It has helped other teams grow absolutely world-class companies. I want that for you. Let's keep going.

The eighth brain tattoo is: Your days are your life in miniature. And what I would say to that is, you can make a little note around that one: Your days are your life in miniature. As you live each day, so you craft your life. As you live each day, so you craft your life. It's not what you do once a year that will make a difference. It's what you do every day. So, make a commitment to yourself just to get each day right. Simple idea to write in your journal at the beginning of the day: "How can I make today a great day?" Pull out your journal and write down a paragraph. I call it the PPP: Pre-Performance Paragraph. How can I make today a great day? And just the very act of shifting from being reactive to strategic and saying, "Oh, okay. Well, on the way to work, I'll listen to a podcast on business or communication or leadership or psychology or history." And then I'll, for the first three hours, I will do real work versus fake work. I will not be checking my phone. I will not be chit-chatting. I will be really doing some phenomenally rich work. And then at lunch, I'll go for a walk at Hyde Park or go for a walk in nature, renew myself, have a nice meal. And then in the afternoon, I will turn up my energy and I will do this. Then I will come home, I will have a family meal, no devices, and then after the family meal, I'll find a quiet place and I'll read for an hour. But your days are life in miniature. And here's the point: Great days become great weeks. Because you build great weeks, you're going to have a great month. The great months become great quarters. The great quarters become great years. So, your days are your life in miniature, and it becomes—it becomes a stack. So, great days, well-run days become great weeks, and then well-run weeks become great quarters, and great quarters become great years. You've had a great year. Those morph into great decades, which becomes a great lifetime. And the golden thread through all of this is a very simple word: Consistency. Consistency. Please write this down. Consistency is the mother of mastery. Consistency is the mother of mastery. It's what you do every day. So, consistency is the mother of mastery. And this is important: It's what you do daily versus annually that makes the difference.

Any questions on that? Anyone want to jump in? Tell me your name. I'll answer a question.

Hey, Robin. My name is Brett. Uh, my name is—

Is what?

Brett. B-R-E-T.

Brett, how are you?

Yeah, I'm good. How you doing?

I'm, I'm really good. Nice. Nice to meet you.

Yeah, thanks for the time. Um, personal development has always been something that, uh, I've been incredibly passionate about. Um, I've followed some of your your books over your career, which has been great. Um, question on personal elite leadership, uh, and building the habit of personal elite leadership. Um, and there's some great principles here in the brain tattoos that really help create that habit, um, and develop you going forward. I think, as we all know, building a habit's never easy. Um, especially when you're starting from kind of scratch. Um, and my question is personal accountability and holding yourself accountable when you're trying to create those consistent habits. Um, I find personally I sometimes get incredibly hard on myself that, you know, you want to get up early, um, and one morning you miss the alarm, so you don't get up early, and then it becomes quite easy to judge yourself and be quite hard on yourself to go, "Oh, well, you missed it now, should you carry on tomorrow?" And, and I understand that it's through that consistency and working through that that then you build up the consistency and the habit, but how do you get over those self-critical moments when you've had a lapse of not going out for your run or, uh, not reading for an hour one evening?

Well, first of all, Brett, uh, I could be completely wrong, but you sound like you're South African.

I am indeed. I just returned from two weeks in your great country. I love your nation so much.

Well, look, uh, if we had more time, and I mean, I could share a model that's a very powerful model on habits, and, uh, if you all want me to do that, I can break out the model, but for now, I would say this: Remember, you're, you're human. We're not machines. As you know, I've been evangelizing the five o'clock idea for 25-plus years. And there are some

days that I don't do the five am. But I do it most days. But I don't beat myself up if I miss a day. So, you know, actually, this could be appropriate.

I was flying in a little plane from White River, South Africa to I I forget where it was. It might have been Joberg. And the pilot let me behind the uh the controls and the pilot said to me, Robin, there's an altimeter and as you fly, as we keep flying, the daily wind is going the currents are going to push us off course. Can you see this, Brad? Yep. Yep. And he said, just use the the control to bring the needle back. And then the winds are going to push the plane off again and just come on easily. Just bring bring it right back. And isn't that how we have to live a day as as leaders without titles?

We That's a beautiful analogy. That Thank you. It's It's It helps me. It's like, okay, you've got a great plan for the day and then you have a difficult customer. Okay, well, you've got to be a merchant of Wow, and you've got off course, but bring yourself back. Uh, you were gonna run Yeah. to this morning and you had a little baby crying. Okay, you missed it off course. Tomorrow morning, Brett, just bring it right back. And this is how to live a life. It's you just bring it back to the center. Bring it back to your ideals. Bring it back to your personal Mount Everest. And and don't beat yourself up.

And then a few more final tactics for you, my my new South African friend. The way you The way you talk to yourself is incredibly important. The way we talk to ourselves is incredibly important. And please, I I would encourage don't roll your eyes to this. The way we talk to oursel determines our self-perception. And so I've worked with a lot of superstar professional athletes and they started off saying bad things to themselves. And to your to your point, Brad, it sounds like you're beating yourself up when you don't do what you say what you're going to do. So shift the the this the inner narrative and start talking to yourself, which is I'm human. I'm an everyday athlete. Sometimes we stumble. I'll get back onto it.

Second tactic, keep a confidence notebook. Keep a confidence notebook where you record your wins, where you have images of you at your best and look at it every morning and add to the so then you're going to start to build a platform of confidence so when you get knocked on down, you go back to it. And I'd say the the final thing, don't be so hard on yourself. Don't be so hard on yourself because the way we are with oursel is the way we are on others. Are those helpful ideas? Very very thanks Robin. Very nice to meet you Brett.

Okay, here we're at our oneh hour mark and what I'm going to do is I'm going to ask you to do some work here. This is not a time to take a break. If you want we can take a break in 15 minutes but right now this is an important exercise and please don't think that because I'm not teaching and sharing a model there's no value much of the value of these workshops we're doing together is when you engage alone and write an answer to a question because then you bring the material to yourself and you start to go oh this is how I could live it.

There's a concept I teach in my workshop called teacher learns the most. Teacher learns the most. When I was with the leadership team at the leadership summit for two days, I used this. I said, "Okay, now break off and teach what you just learned to someone else. It's my teacher learns the most practice." Well, I don't know if you can work together right now. I don't think so because you're se sitting separately. Hi, Noc. How are you? Nice to see you. Um, but what I want you to do is something a little strange. I've just gone one hour and I'm going to actually give you 15 minutes. I'll time it. I'm going to give you 15 minutes. So, we're going to come back at five after 10 your time, but I want 15 minutes for you to teach yourself what you just learned in the past hour. We covered a lot. We covered nine brain tattoos because I added success lies in a masterful consistency around the fundamentals. We covered the victimhood to leadership leap CBE complaint blame and excuse to APR. We covered the mastery humility proportionality. We even covered the twin cycles of elite performance. So, show of hands. Did we cover a lot in one hour? Show of hands. I just want to see. Yeah, a lot of people shaking their heads. Oh, I see almost every hand went up.

Rowan, how are you? Um, a lot of my clients say I fire hose them. How many people feel fire hosed with information? Rachel, are you okay now? Oh, Brett. Yeah, there's Brett. I see Rowan. Nish Khalil. Oh, this is great. I love just seeing everyone. Roberta, my friend from the beginning. Sabina, that's an interesting name. Bomb Ministries. Who gave you that name? I'm just joking. What's your name, my friend? Bomb Ministries. Oh, my name is Benendito Seal. Benedito, how are you? No, I'm good. Benedict, not Benita. Benedict. Benedict. Oh, Ben. Oh, Benedict. I'm sorry. My my uh my sound isn't great at this end uh from my device, but Benedict, is that correct? Yeah. Yes, correct. Hey, pleasure to meet you. Likewise. Good to meet you. Did Did you have fun so far? Yeah. Um I just logged in. Not quite long. Okay, good. Yeah. So, so what we're going to do 15 minutes teaching yourself what you just learned with all of those ideas in the first hour. We'll be back at uh let's say seven minutes after 10 o'clock your time. Stay online. This is just an exercise. Write it out. All right, let's keep going, please.

So based on what Brett said, I thought I'd break out a model that's been incredibly helpful to my clients and it's the habit installation program protocol. And this model will be helpful to you installing the habit of getting up early. It'll be helpful for you installing the habit of listening better. It'll be helpful for you installing the habit of a family meal. It'll be helpful for you installing the habit of less time on the phone and more time reading or walking in nature or gardening. It'll help be helpful in the habit of being more like a leader in dissolving any form of victimhood. Any habit professionally, personally, this model will explain a lot hopefully.

So the brain tattoo to start off with is that all change is hard at first, messy in the middle, gorgeous at the end. All change is hard at first, messy in the middle, gorgeous at the end. Could you all humor me and could we say that together? So it gets a little sticky. I know it sounds strange, but let's say it all together. Could we do that? All change is hard at first. This is hard to face. Messy in the middle. Messy in the middle. Gorgeous. Gorgeous at the end. And gorgeous at the end. Gorgeous at the end. Could we all do it like we actually care? I'm just joking. Let's turn up our energy. All change is hard at first. Messy in the middle. Messy in the middle. You You're all good. and and gorgeous at the end. Gorgeous at the end. Gorgeous at the end. Now I want you to sing it from the Zap the Zap virtual mountain talk. Come on, do it again. Just you'll remember it by saying it, believe it or not. Go ahead. You're a great team. Great great participation.

So when you think about it, what am I really trying to say with that? I'm trying to say all change, whether it's at your organization, in the culture, in your leadership, at home, all change is hard at first. And if it wasn't hard, it wouldn't be worthwhile. Anything that you now find easy, you once found hard. I found it hard to mountain bike when I first started. I found it hard to ski when I first started. I found it hard to walk when I first started. I'm learning Italian right now. I find it very hard. But with practice, it'll be messy in the middle as I'm integrating the new words of Italian and it'll be gorgeous at the end with fluency. And it the science University College London has found that it takes roughly 66 days of practice to install a new habit. 66 days. What do most of us do? We try something for a week and then we say, "I'm not the kind of person who can learn Italian. I'm not the kind of person who can code. I'm not the kind of person who can show leadership at this company. I'm not the kind of person who can get difficult things done. I'm not the kind of person who can turn a problem into a solution. Practice. It's as simple as it sounds. We give up on a new habit too early.

What made Kobe Bryant Kobe Bryant? I mean, there was a great interview and and please hear me on this and I said it with a lot of respect. There was an interview with Kobe Bryant said, you know, I got into the NBA and I thought everyone would practice all day. And he said, you know, I realized I got into the NBA and I realized a lot of people got into the NBA and they thought they'd won and so they started partying and building entouragees and not really taking practice seriously. Toby said, "I realized that if I had my first practice at 4:00 a.m., went home, had something to eat, went back for another practice at 10:00 a.m., went home, had something to eat, did some stuff, went back and did another practice at 2:00, went home, did a few errands, and did another practice at 8:00. And if I did it almost every day over a period of years when everyone else was just doing one practice, I would build a lead so far ahead of everyone else in the NBA, they would never catch up." And so the science says stay with your new habit, your new practice for at least 66 days until the first signs of what self-regulation researchers call automaticity shows up. And automaticity is simply it gets easier to do the new habit than not to do the new habit. And please please don't say Robin I can't do this. You have a gift. Everyone on this call has a gift. Everyone on the planet today has a gift and the gift is called neuroplasticity which is a brain with a feature that allows it to adapt to new circumstances. And so you can learn a new skill. Even the skill of being talking to yourself in a better way. Even the skill if you have a lot of negative thinking 66 days of daily practice will get you to a place where you install the new skill of thinking more possible thoughts better thoughts. But most of us give give up after a day. We're not committed. We're not committed and consistent to staying with the program for the entire 66 days and then and then beyond.

This is this right here in this model is called the automaticity point. And all habits go through three phases roughly 20 days a piece. Disillusion. It's hard. All changes. Let me hear you. Hard at first. It's really hard at the beginning. Let's say it's you've never worked out. You want to start working out. You're going to feel like giving up. So this is disillusion. It's hard at first. You're letting go of the old ways of being. It's hard. Stay with it for 20 days consistently. Brett, if you fall off, get back on. We're all human. It's a messy sport. Habit installation. And living a great life is not linear. Sometimes it's three steps forward. Actually, sometimes it's five steps forward, three steps back. That's life. That's any kind of growth.

So then after 20 days, I hope everyone is engaging with me writing down this model. Next next 20 days, roughly 20 days, it's renovation. It's like you're renovating a flat. It can be messy and dusty and you feel like giving up and everything is just falling apart. New walls are installed, other walls are coming down. So, it's the messy middle. This is called the messy middle. Even at Zap, when you have a a new initiative, you're starting a new project. Let's say it's a new territory. It'll be messy in the middle. It doesn't mean there's anything wrong. It means there's everything right. You're just going through the process of growth. This is where this is where most give up. My advice to you KMF KMF keep moving forward and eventually you'll get to the third phase of integration. That is the habit installation protocol. It'll apply to you personally at home in your personal life. It's definit definitely applicable to you in your business here. And I'd also say one last thing. You're going to be starting and then there'll be growth and then you're going to hit a plateau and you're going to feel like, h, I don't feel I'm growing. Something's wrong. I'm frustrated. This is just an opportunity to continue to your next level next level of growth.

Can I be a little dangerous and say something that I really want to say? Anyone? Just give me permission. Anyone? Great. That's all I needed to hear. You know, I think the path of growth is a it's almost like a series of little deaths. That might be a dangerous thing to say, but as a human being, if you're on a path of always getting better, you're going to get to a place if you keep on growing, who you were in the past will die. So, it's a I I'd say human growth is a series a series of tiny deaths. Who you were has to die before who you wish to be is born. I better say that again. Who you were must die. Your old beliefs, your old habits, your old ways of operating, there must be a little death for who you've always dreamed of becoming to show up. And if you're on a path your whole life of just always trying to realize your gifts and your talents, it's not going to be an easy path. But it'll be the greatest path you can ever be on. And it's a series of little deaths and building a great I'm talking great. I'm talking legendary. I'm talking enduring organization which I know Zap will be if you do these things. It's a series of little deaths. All the change gets installed. It gets integrated. And then there's a little death of what was so something even better can happen. And I just want to reinforce, it's not going to always be easy. It'll be the best ride you're ever on, but it won't always be easy.

And may I ask all of you, what is this fascination society has with everything needing to be easy? I would say choose hard. Choose hard. Choose the hard book to read. Choose the hard work out. Choose the hard time to get up. Choose the hard conversation at work and at home. Choose the hard project to do. Choose the hard travel to take because there your growth lies. We grow by doing difficult things. It's another brain tattoo for leadership. Leadership involves the consistent doing of difficult things. Any questions on that? Anyone? Anyone? Brett, Gary? No, that was great. Thanks, Robin. Pleasure. Who said that? Yeah, it was great. Oh, Brad. Okay, cool. Dennis, how are you? Nice to Nice to meet you. Nice to meet you, too. What what what do you do at that time? Yeah, I'm a front- end developer. I work on the mobile application. That very important role. Yeah, it's uh potentially one of the faces of Zap. You know, the first thing that people get and look at is effectively uh the bits that I work with. Um, yeah, it's a it's a an interesting process, I would say. I'm trying to figure out how to apply this to my dayto-day in in terms of work at Zap, but I understand this all these changes. Um, they can obviously be a lot more difficult than they seem. Um especially when you are starting to do something that makes you uncomfortable you know it it takes time. It is a a process effectively.

It absolutely is a process and we have a choice. Continue to do the things that make us feel uncomfortable and be limited where we are or with a with shaky legs and and fear screaming through our head start to make the little changes. Even if it's micro bravery, Dennis, micro bravery. But you know, um, yeah. What would, if I were to ask you so far, what's the biggest takeaway that you've learned in our hour and a half together? What, what would you say? Um, I kind of took it a little more sort of personal on the aspect that your day is a your life miniature. I was thinking about that and you know um yeah it is true you know if you have a a great day you probably are having a a great life if you're moaning about your day every time you probably have a you know a complicated life. Um, so I think it's important to make sure that what you how you are dealing and and having a a fulfilled life is potentially very important um more than just you know getting by every day. Um so yeah that that was a little surprise to me um in terms of how how to assess how things are going.

Yeah, Dennis, and keep your keep your uh keep your mic on, please. Um, you know, I I get because I just want to have a conversation because you're bringing up a hugely important point. You know, I go back to this book, Chasing Daylight, you know, and after probably the second brain surgeon said it's terminal and uh said said to Eugene O. Kelly and his wife like you have three and a half months left to live. He he said to his wife like all of our plans will never get done. And you know they're an acronym. You're going to learn a lot of acronyms from me. I love my acronyms. O a obsessive attention to detail. KMF keep moving forward. CIW especially important for you Dennis. CIW client is watching. But another one is K D uh K D C K D C and it's a little bit of a dramatic one and it's keep death close and it kind of speaks to what we're talking about because I don't think thinking about death is a negative thing. I think it's an inspiring thing and it kind of when we realize we could walk into a doctor's office and be told that or look at the world right now. Who knows what could happen. Keeping death close and there's certain practices you could do, but just keeping that awareness like we don't know how long we get to live. It does allow you to do better work. It does allow you to be kinder to your teammates. It does allow you to see a stranger on the street and say, "By the way, I just love that scarf you're wearing. Tell me the story behind your scarf. You know, last night I was I'm no guru. I'm not saying I'm anyone special at all, but I went to this Tracy Emmen exhibit in Florence that I mentioned. And as soon as I walked in, it was pretty empty. It was late in the evening. It was going to close in 45 minutes. But I just for some reason felt the bravery to say to the other person in the room looking at the Tracy Emmen. I walked over and I said, "What do you think?" And he looked at me in this world where we're so disconnected and he just started telling me what he thought and it led to this great conversation. I learned he's from Germany and he lives in the north and what he thinks of Tracy Emmen and we got into a conversation about the German abstract expressionist Gord Baselitz and it led to this great thing but I just wanted to hitchhike off of your idea Dennis like on the personal life and think keeping what's most important the more we can remember the shortness of life and keep death close not a bad thing to put next to us at our workspaces that we just start to live with more intensity and we don't hold back as much and we're less afraid to do the difficult things you're talking about. Steve Jobs said it really well, right? Like at the end, you know, we we we hold back so much because we're have a fear of rejection, but you know, we're all going to die and no one cares at the end. So, yeah, absolutely. Totally agree. Good, good, good, good.

Okay, let's uh keep going here. Three-step success formula. This is an a very important framework. Let me walk you through the three-step success formula. It's a framework for seeing the world. If I had to summarize the idea, it would be with better choices. So with better daily choices, excuse me, better daily awareness. You will make better daily choices, obviously better awareness, better choices. And those better daily choices are going to give you be better daily results. I have some examples here to make this more clear. If you were to study the world's longest living people, you would have better awareness. Oh, they have some time in the sunshine and they might eat this type of nutrition and they might they all walk a lot and they all have a strong community. So, you would now have better awareness. And with that awareness, if you exercised your human will, you could make better daily choices, that would create better daily results. A choices, results.

I'll give you another example to make it more clear. If you you're learning right now how to lead without a title, how to be an elite performance leader, you're now developing already, if you really took good notes, probably a hundred distinctions and insights and a few tools already on how to be a better leader and an even better human being. You now have better awareness. And with that better daily awareness, you can start to make little daily choices. I'm not asking you to make big choices. I'm talking about the 100 1% wins. A concept I've shared for many years. The 1% wins or the micro wins or the tiny triumphs. And as you make those 1% wins each day, you're going to make better daily results. Let me give you another example. If I shared with you, here are some ideas to concentrate better in this world of broken focus syndrome. Or if I shared with you some ideas to communicate better, you would now have better awareness which would allow you to make better choices which give you better results. So to get better results and to make great transformations in whatever area that you want, the real key is building awareness. And you can build awareness through reading, through learning, through having a mentor, through podcasts, etc., etc.

Part of this model is really encouraging you to shift from superficiality to granularity. I'm not judging, I'm just reporting. But most people scratch the surface of their craft. They don't. You go into a shoe store or you go into a coffee shop and the barista is just going through the paces. And if you say, "Oh, I've tried this Nairobi coffee before." Rather than saying, "Yes, the terire is amazing and this is what it does. The way the light comes here and I read a book on Nairobi coffee," they'll just go, "Oh, that's interesting." And this is another GCA for you all at Zap to shift from superficiality to granularity in your work to go very deep versus very wide in your personal life. I encourage you to go from superficiality in let's say what you read, let's say your conversations, let's say what you eat to granularity. I mean hopefully we're going to have some time to talk about good health and energy. But the more you can read about great health and what you should eat for energy and better cognitive function and better sleep and longer life and greater health because it's so it's so true. We know it. But someone once said to me, health is the crown on the well person's head that only the ill person can see. But the more you read about it, you'll shift from superficiality to granularity. This might seem foreign. It might not make a lot of sense right now. Just start talking about this model among yourselves because trust me, it's really powerful. The more you learn how the best companies do it, the more you can go granular and go, they do this and they do this and they've got this. And that's going to give you better daily awareness and you'll all start making better daily choices. And with better daily choices, you're you're certain to get better daily results. And do you have to make huge wins every day? No. It's just about the one% micro wins, the tiny triumphs. And everything we're doing together is scaling your awareness. And the more you can integrate what I'm teaching to you with great love and respect, you can start acting on it in small ways every day over time, you will get better results. And then those will stack into revolutions of cultural performance, leadership change, which affect everything that you that the organization does. Does that make sense? what I just shared with you. Does that make sense?

Let me go down to maybe someone I haven't asked before. Johnny, how are you? I'm great, thank you, Robbie. Nice to see Hey, it's it's it's it's I I can't see you because my screen's not loading up, but I know you're here, and I just wanted to uh to thank you for the interactions that we've had in the past, and I want to see if you have any thoughts on the three-step success formula. Is it making any sense at this early stage? Yeah, it it does make um sense. And I and I think the hardest is the first step because you have to get I you have to get the first step before you can move on. And the first step um is a it can be a big change from if you're not doing these things to to changing and doing these things to to putting in and inputting learning and growing into your daily schedule. And linking back to what we were talking about earlier, um the leave living each day and getting it right on a day-to-day basis to build up those great weeks and months and quarters.

I hear you loud and clear and all change is hard at first. It's messy in the middle and it's gorgeous at the end. And my encouragement, Johnny, is start small. And what has been very helpful to a lot of my clients is a morning routine. I call it the victory hour. One hour for yourself to work on these things, to work on your fitness, to write in a journal, to meditate, to pray. Do you um do you have We all have a morning routine, but do you have a a thought out morning routine at this point? Um my my my morning routine is complex because I've got two young babies. So my morning routine is getting them ready and getting them up and getting them off. Um but um before then I used to have a far greater morning routine of meditating. I love the Headspace app and I just try and get that in at some point during the day. It's not always in the morning. Um but um I wish I could do it first. Always do it first thing in the morning. What time are you getting up right now? um about 5:45 6 o'clock when the first one cries. So here here would be a suggestion just for you to play with and tailor it for your life. You're getting up at let's say 5:45. Why not make a commitment? Find a partner on your team here if you can. Why don't you make a commitment to the 500 a.m. club? So it'll give you 45 minutes. And then the key is not sleep deprivation. train yourself and it'll take a few weeks, but just go to sleep 45 minutes earlier, you know, and it might be a little bit of a struggle at first, but just adjust things so you're in bed a little earlier. And by then, that'll give you 45 minutes before the first of your little ones gets up to go back to meditating with the Headspace app or the Calm app, writing in the journal, maybe doing some yoga or some stretching. just an idea uh that I'd offer to you.

Jeanie, how are you? Hi. How are you? How are you, Jeanie? I'm good, thank you. What do you think? What What do you think? I can what do you think did is the three-step success formula is it's it's quite a macro concept. It'll make more sense over time, but does it make some sense at this early stage? Yes, it does. It makes perfect sense to me. It how could you use it in your work itself? Um I just as you said like most probably having better communication with my with my stakeholders most probably would help me make better choices and um yeah and hopefully we'll get better results. Okay, simply said and articulently said. Thank you very much. Thank you Jeanie.

All right, let's keep going. I wanted to do a deconstruction of the eight business behaviors observed in the best performers. But before we do that, I am going to ask you to do an exercise. It's on page number four of the workbook. Please don't cons confuse fake work with real work. In many organizations I've worked with, people are busy being busy. And they've been busy so much they don't know the difference between fake work and real work. Real work is work that actually moves the needle of the business forward. Gets you closer to your personal Mount Everest. Gets you far closer to delivering with near flawless execution on your high value targets. A lot of people defend their work style and they say, "No, but I'm busy all day." But if I was to shadow them all day, I can often pull out three or four or more hours of busy work that doesn't need to get done. A lot of people right now are addicted to chasing shiny toys and trivial pursuits. A lot of people are addicted to their technology. A lot of people can't sit still and do real work versus fake work because they're so activated.

So what I want you to do is I want you see again, Genie, this is an example of the better awareness, better choices, better choices, better results. The three-step success formula. Once you list three, excuse me, five situations or areas of fake work because you're thinking about it, you're doing an exercise, you'll have more aware awareness. You can actually spot it in your day. That will allow you to make better choices. Better choices result. You do that every day. After three months, you're a completely new performer. your your productivity would probably go up 300% by the little changes each day that stack into great wins. Dennis, you probably do a lot on the UX. Little changes on the u little changes on the UX when done consistently each day. After a month, wouldn't that lead to exponential changes on the user experience? Yeah. Yeah, absolutely.

Okay, great. Tell me there is there is this this thing of u just my kind of fake work. Um you keep trying to solve all possible problems that going to arise from whatever you're trying to create. And sometimes it's not even necessary. And I I kept thinking to myself, well maybe if you don't cover all possible grounds, you cover like 99% of them, that's going to deliver something a little bit faster, a little bit better. And you know this 1% will never even show up anyway. So could this be applied to my daytoday? Yeah, probably. Yes. Will that make a lot of difference? Probably. Yeah. Why not? Dennis, you you just got a you just got a a virtual oa ovation for me with that answer. And I would please write this down. The person who chases two rabbits catches neither. The person who cas chases two rabbits catches neither. So just focus on that big opportunity versus chasing the little one. So Dennis just gave us a great example of fake ver work versus real work. Write please every one of you engage with me. Turn up your energy. I know we've been at this for almost two hours which is amazing. I mean, you're you're with me for two hours already. That's fantastic in a world where very few people can engage with learning for 10 minutes. So, I celebrate you. Keep your energy high. Go deeper and write these down. Five examples of fake work. And then five examples of real work. Work that makes you feel great when you do it. Work you know is important. work you know is contributing to the mission and the high value targets that Naveiv is evangelizing and the rest of the leadership team are evangelizing. You have got 10 minutes to do this and I'll see you at I'm trying to figure out the time change because I'm in Italy. I will see you at 10 minutes to 11. Excuse me. I will see you at 11. Go deep on it, please. keeps going in.

Okay, it looks like most of you have finished that exercise. So, let me get into eight business behaviors I've observed in the best performers. The first one, they get the job done. I don't know if I'm going to express this clearly, but I saw another interview with Kobe Bryant and it was the NBA National Basketball Association championships and the Lakers had just win a very difficult third game and Kobe was in the media scrum after the game and he was asked by a reporter, Kobe, you just want a major game in this championship series. You don't look like you're very happy. You don't look like you're, you know, celebrating in any way. And I've never forgot what Kobe Bryant replied. He goes, "Job not done. Job not done. Job not done." And as simple as it sounds, I offer to you the job of a leader is to get difficult things done. And a lot of times we can find constraints or we can come up with excuses. He here and they're rationalizations. Here's why I couldn't get this done. Here's why I didn't get the project done. Here's why I didn't get the mission done. And I want to offer you the get the job done philosophy by of Kobe Bryant. Like the the key thing for a leader is to get the job done. Nothing else matters. As simple as that sounds. And I think if you're not delivering the result and always coming up with reasons why you couldn't get it done, then you're not leading. You're playing a victim in some ways.

Second business behavior of the best performers, they create versus complain. Self-explanatory. Oh, and a bonus point. We were all artists before the world trained us to be adults. Please remember that. So, I want to push you to be even more creative. You might say, "Well, in business, you know, I'm not an artist." Sure, you're an artist. If you're an engineer, you're an artist. Dennis working on the front, the user experience, for example, what the customer sees. Artist. You're coding, you're an artist. Customer service, you need to be creative to come up with solutions to be merch, a merchant of wow when a customer is unhappy.

Third thing I've noticed is the best performers in business are superb communicators. They're superb influencers. And I think a lot of us have never been trained in being a better communicator. Something I'm seeing often is I'll send a message to someone I may be dealing with in some way and I'll say, "Is tomorrow at 2 o'clock okay for us to do a call or a Z a Zoom meeting?" And they'll say, "That should be fine. I don't know about you, but that should be fine isn't really clear. Is it fine? Should I block out two o'clock tomorrow? Should I send you a video call link or should I not? I think a lot of us have become very loose with our language. And so I offered to you point number three that the best leaders without a title in business are they really work on their communication skills.

So, I just want to go deeper for a minute because I think a lot of time is wasted in an organization. If the initial email, let's say, isn't clear, then you have to say, "Well, what did you mean by this?" And then they reply here, and then you say, "Thanks, and you've just lost 15 minutes going back and forth." Or someone misunderstands what you've said to them, and they go down the wrong path, and it leads to a huge mistake. And I just see a lot of cultures where there's not clear communication or there's typos or there's errors in the message and it just you have to check and it just leads to a lot of communication. I just want to know by show of hands is that something you see? Show of hands. Be honest. Do you do you see this kind of thing? Because it's everywhere. Show of hands. I see I see Ned's hand. go up. I see a lot I see a lot of fans. It's okay. A lot of hands are going up here. So, this is great. So, given that it's relevant and I just want to reassure you, it's happening everywhere. People are in a trance. A lot of people are checked out. They're not thinking things through. A lot of people are in mental overwhelm. And so they're getting sloppy with communication, which is really preventing the organization from being efficient, precise, and lean. Again, that's why working on yourself so you're clear and your head's not cloudy is so powerful. And meditation is great for that. And a daily nature walk at the end of work is a great way to do that. Getting a good night's rest is a great way to do that. Not being on your phone all the time, so you have a bit of a digital Sabbath and better digital hygiene is incredibly valued for that.

Let me offer some ways to help you be a better communicator. Number one, remember that listening is a superpower. Listening is a superpower. Number two, I don't know. I'd love to spend more time at Zap, but a lot of times people forget Dale Carneg's ancient wisdom, which is so true. Using someone's name is the sweetest sound to their ears. And I see a lot of times even in customer service, you check into a hotel, they don't use the name, but when you use someone's name, it connects you. in customer service, just saying using someone's name. Maybe it's on a thank you card. Maybe if someone's unhappy and you're on a call with them or on a chat with them, using their name is powerful. Now, the mistake a lot of people make is they start saying, "Yes, Ned. Oh, I got you, Ned. True, Ned." And they overuse the name, which dilutes the currency. Smile more. Don't make don't do it in a fake way, but uh you know sometimes you'll say to someone, you know, you might want to smile more and they go, I do. And you feel like saying, well, why don't you tell the rest of your face? But smiling is a great way to connect. You want to do it sincerely. None of this is about manipulation or being fake, but a lot of us don't know how we come across to other people. And smiling more is a great communication style. Here's another great communication tip for every one of you at Zap. Be more interested than looking interesting. And to give credit where it's due, it comes from a book called How to Win Friends and Influence People, which is just a great book on building human relationships. One of my clients is one of the top business people on planet Earth. He had never read How to Win Friends and Influence People and he thought he was a true master of building teams and culture and doing massive deals and and he is but he was blown away by how good how to win win win friends and influence people is. It's an amazing book on human relationships. It'll help you at home. It'll help you with strangers. It'll help you with everyone that you're working with. It's a really great book. Listen to the audio book if you like audio books. But one of the ideas is be interested in other people versus working so hard at being interesting.

And here's a big one. I'm sure a lot of you have been on a call with someone and they just keep talking and they don't pause to let you reply. If you're one of those people that just loves to talk, I would lovingly encourage you. Make some make a few statements and then pause and give the other person a chance to reply. I'm I'm going to say that again because I see it so often. people on calls, on video calls. You know, you might be talking to a lawyer, you might be talking to someone from a government body, you might be talking to a supplier, and they're just going on and on, and they're not giving you a chance to reply. Is this common? Do you see this commonly, or is it just me? Yeah, I see a lot of you nodding your heads. And so, when you're speaking, give people a chance to reply. So give let other people reply and related to that is when someone's talking try not to rehearse your answer. This is another master skill because being an amazing listener is so rare in our world. Being an amazing listener people really in this world right now have a deep need to be heard. You want to be a great leader without a title. You really want people to work with you and collaborate with you in the highest way. You want to have great relationships at home. Work really hard when someone's talking rather than rehearsing your answer. Listen. And that's going to mean you do something pretty daring, which is once they finished, you're gonna have to pause and say, "Hang on, I heard what you said. I just need a second to reply." and you take a moment and you reply. So, those are some tactics hopefully to make you an even better communicator.

The next thing of the eight business behaviors I've observed in the best of the best, they just hate wasting time. The best entrepreneurial leaders, the best teammates are people in their private life. They would never spend an hour waiting in line to get into the most popular restaurant. And it's not right or wrong. It's just a symptom of the fact that they have a high level of time consciousness. They I was talking to to one company yesterday, some of their senior leaders, and they were just talking about their general leadership team. They were saying these are people with a bias towards action. These are hyperperformers. These people just can't stand wasting time. They have a bias to get towards getting things done. That's my sense of you at Zap. It's a high performance culture. But I would just encourage you to remember to continue to move very quickly and not to waste time and never as you grow never to suffer by death from meeting. Have have standing meetings even better. Have walking meetings. You'll burn calories. You'll boost energy. You'll live longer. You'll have greater cognition. You'll sleep better. And you'll have a conversation. walking meetings. If you're not doing walking meetings, do walking meetings would be my encouragement.

I've noticed the fifth thing is people who the best performers, they just love winning. They just love progress. So, celebrate your progress. And here's a question I encourage you. Here's a tool. It's a tool to write in a journal every morning over a cup of coffee. And it's a great question. Where am I winning? Where am I winning? Takes five minutes. And why do I encourage you to ask that question? It's because the human brain has a feature, another feature called the negativity bias. And it served us very well thousands of years ago when we lived on the savannah and we were constantly having to fight threats. saber-tooth tigers, waring tribes, leaving the herd, starvation and death. And that made us, or to be more precise, that gave us a brain that in many ways suffers, and I highlight the word suffers from hyper vigilance. We're always looking for threats. We give a presentation to 20 people, one person seems not engaged. We we focus on the one person. We might have a good life, love at home, good health, food on the table, roof on our heads, but we focus on what's missing. It's almost the human experience. You might agree. And that's because of the negativity bias. We are always looking for what's not working. And so what we have to do and this comes from positive psychology but the antidote to the negativity bias is appreciation and gratitude. Please write that down. The antidote to the negativity bias of the human brain is appreciation and gratitude. And positive psychologists like Sonia Lubberki have a term called deliberate gratitude. In other words, the happiest people make it a daily practice of gratitude and appreciation. Show of hands. Are you with me so far? Show of hands. Show of hands. Richie, is this making sense here? Nook. I see. How about Dan, Josh? Great, great, great. Shrea, Bob, Kevin. So you have to work at it. You look at the happiest people and here's a simple idea but the happiest people this could be profound for you but Sonia Louki has done some research and here's what she's found on her research of hap the happiest people in the world. She's found that 50% of our happiness is genetic. 40

Uh, 10%. This might blow your mind. Based on positive psychology research, only 10% of your happiness right now is based on your circumstances. Can you believe that? Isn't that to me? I was very surprised.

50% is it's called the happiness set point. If your mom was happy, your dad were was happy, you're probably happy automatically. It's the happiness set point. It's genetic. Can't do anything about it. But only 10% of your happiness today are your external circumstances. And that's why it's such a trap to say, "Oh, if I had more of this and I had more of that, had a bigger house and I had a better partner, I'd be happy." Only 10% of your happiness by science research says is your external circumstances.

Okay, get this. She has found 40% of your happiness comes from your habits and your mental programming and your beliefs and the way that you think and the way you do things every day, your practices. Is that can is is anyone as interested about that or surprised about that as I I was? Could anyone just jump on and evangelize with me or tell me what you thought of that? Is it profound? Anyone want to unmute yourselves and and tell me?

I I can say something about that. I feel like um aside from the genetic part, I do think that when since so much of what you're thinking and feeling is your perception of it and I have found that there are times when you can the reframing is very real. You can just view the situation differently. You can view it as an opportunity. And um one of the things I've read that I thought was really powerful was there's a lot of things we talk about that are ah I have to I have to go to the gym or have to you know do this. And what I thought was really powerful was they framed it as you have the opportunity to or you have the privilege to. So yes, going to the gym can be annoying or hard or any of those, but framing it as like I have the privilege and the body and the physical ability to go to the gym. Many others don't or yes, I have to go, but I have a job. Many people don't, you know. So all of those things can be framed in a way where you really are looking at what that you're lucky to have those things and you can reframe that circumstance almost.

Very profound. Who Who is this? This is me, Abishek. Abishek. Thank you so much. Very profound. Do you mind if I reply to you with some some tactics for everyone on the call? Go for it. Yeah. So, you Yeah. Yeah. Thank you, Abby Shank. I really appreciate the way you're engaging and great great comments and I wouldn't say if it wasn't true. Um you you're talking about the fact that you're right 40% from this model the pie chart I just showed you 40% of our happiness and is happiness relevant to lead performance as a leader and a human being of course we're creative when we're happy we're our positivity is contagious when we're happy we find sol elegant solutions to difficult problems when we're happy we lift people up when we're happy we have better conversations versus toxic ones when we're happy.

So, Abby talks about refraraming and perception and it's true. I've mentored billionaires who are miserable because of their perception and I've chatted with people who would have nothing in some of the countries I've traveled to and and they're happy. And so, Abishek is right. Comes down to refraraming and perception. Now, here's a powerful idea. This is a practice. It doesn't happen in a week. It doesn't happen in a month. But here are some tools that if you use them over time, in the next weeks and months, you will receive some profound elevations in your perception, which will cause that 40% of your work to make you much happier.

Number one, one of my tools is first thought positive. As soon as you wake up, your subconscious mind is incredibly open to impression. So, as soon as you wake up, force yourself to think a positive thought or out loud say a positive statement. First thought, positive. As simple as it sounds, you could say, "This is going to be a great day." And then focus your mind. And it's a practice. You'll get better with practice. Focus the first few minutes on good things in your life, things you're grateful for.

Number two, a morning mantra. Most great athletes before an event, before a race, before getting on the court are they go into the zone. They call it the zone or they use mihi chickent mihi from University of Chicago's phrase flow. But they go into flow state. They put on headphones often and they start repeating a mantra, you know, clean, lean, fast, whatever, and they will start reviewing their victories and they will protect their focus. So the second thing I'm encouraging all of you on team zap a morning mantra a morning statement which is come up with something that works for you but it could be I am focused optimistic strong and resilient and the more you start to repeat that over and over you will start to reshape the way you see your world and your self-identity.

Number three, clean up your self-t talk. I'm going to repeat that again because a lot of you, I'm sure, are suffering from really punishing self-t talk. You're not good enough. Impostor syndrome except I can't do this. Clean up your selft talk. Even if you don't believe it, start to talk to yourself maybe silently or write it out in a journal. But words have power. Words have extraordinary power. I was in South Africa recently as I mentioned to Brett. Nelson Mandela in many ways freed a nation by his words. Words are powerful. Not only the words you use to others, but the words you use to yourself. And most of us talk to oursel in incredibly mean ways. So clean it up. Start again. Better awareness, better choices, better choices, better results. Today, start to say, "I'm going to pay more attention to how I'm talking to myself." And then to use Abishek's word, reframe it. Reframe the programming and practice it daily. Over time, you're going to start to automatically through the power of neuroplasticity wiring new pathways of self-perception.

Next tool to reframe is I know I'm going deep down the rabbit hole, but it's a it's a technique called savory. So if you want to be happier and you want to be more in this work on this 40% then think about savoring. What is savoring? Savoring means you're just walking home through Hyde Park and rather than not being present and your mind in the past or your mind on something, you notice how beautiful spring is blooming right now. in in Hyde Park and the daffodils are out and as strange as it sounds you might actually stop and walk over and study a daffodil. It's almost like a meditation. And you look at the daffodil and your mind wanders, but you bring it back to the daffodil and you start to smell the flowers and you're going to go, "Robin, now you've lost me right here. You're sounding very corny." But this is based on science. When you drink your coffee in the morning rather than thinking about the news, savor it, and it's a practice. You'll get better with time. Savor the smell. Savor the taste. savor the blessing of a small grace. And you do that more often and you're going to start to savor other things. A conversation with a teammate. You'll savor the gift of your work. You'll savor your your family's life. And you'll become what I call a great noticer.

Few final ideas to be more positive on this point I shared with you. 50% is genetics. 10 only 10% of your happiness is your circumstances. Incredible. And 40% are your practices. Here's another practice. I call it the IPOP principle. The IPOP principle. Input positivity, you'll output positivity. Clean up your information diet. Your information diet. Don't watch too much news. Don't follow negative influencers. Don't go to negative places. Has a profound effect on your happiness. The last thing I'll share with you, your associations are another practice to work on that 40% you have control off of your happiness. Your associations, what I'm saying is clean, less time with the energy vampires.

Okay, let's finish this model. Number six, the best performers have a lust for learning and growth. I mentioned education is inoculation against disruption. I love audiobooks. If you're on the tube, if you're walking to work, if you're on the bus, if you're cycling, if it's safe, listen to an audio book. If if you listen to an audiobook on the way to work, on the way home, two hours. That's two hours getting into the mind of a great human beings being two hours on history, two hours on art, two hours on something that will really enrich your work in your life.

Next thing, number seven, last two, keep your promises. We live in a world where in business I see this so often. We're going to do a a meditation next because there's been a lot of information. But I do want to say this that I think a huge opportunity another gargantuan competitive advantage for ZAP is being an organization of promisekeeping. I'd love to see that part of the cultural code. We are a team. We are a culture of promisekeeping warriors. I just see it so often in business. Yes, I'll follow up with you tomorrow. The reply never comes. Yes, we'll get back to you or we'll do this for you. We'll repair this thing next week. It'll be delivered to you. Never comes. Sometimes you see it with some of your friends. Yeah, I'll call you uh I'll send you this or I just read a book. I'll curry to I'll drop it off at your office for you. You'll love it. And then they get busy. They're well-intentioned and it never comes. Here's a brain tattoo to write down. The smallest of actions is always better than the noblelest of intentions. The smallest of actions is always better than the noblest of intentions.

My friends, each and every one of you, your your your leadership performance, your overall perfor work performance, your perception by others, your per perception of yourself changes when you become impeccable with your promises, better awareness, better choices, better results. Become aware of how much you might be maybe from a need to a deep a deeper need to please. You make promises you can't keep. And it's bad when you make promises to your teammates that you don't keep because one of your greatest gifts is your credibility. And if you're making promises that you don't keep, there's a loss of credibility. And over time, it's a loss of trust. Which leads to a loss of reputation. It's even worse when you make promises to your family members that you don't keep. And I think the ultimate betrayal is making promises to yourself that you don't keep. If you really want your self-esteem and your personal self-respect, which is one of the great gateways into self-love, start keeping promises. You say you're going to do something, you do it, and you start to get to become a person of such high honor. And we all we all deal with this. But the more you keep your promises, you build the promisekeeping skill. And then you become stronger and stronger in your willpower to follow through on the promise you made to yourself. And you become a person of such honor and such integrity where you almost wouldn't dream of making a promise that you wouldn't keep.

Any comments? Oh, let me finish the last one. Uh, they schedule well. Up your planning up your planning game. Up your planning game. Most people, many people don't think about their planning game. I would say up up your planning game. Get really good at scheduling.

Any comments on this robust and long model that I've that I've shared? Any comments? Anyone want to just unmute and jump on? Comments, observations, statements? Gideon, what do you think? Does it make any sense? Hi, Gideon. Okay. I don't want to point I have a question. Sorry, Rachel. Oh, Rachel, tell me. Hi. Um, the savoring part I I totally get it like the be more present and enjoying the moment. But, um, what's kind of the purpose of that? Is that obviously just to translate to more happiness? Because obviously it kind of would spread like if you start savoring like say the sun on your face or like a flower and then start savoring good conversation with a colleague like is the angle just general like life satisfaction? Are you just or what's the kind of objective of the savoring?

Savoring is a practice that positive psychology has found to be a trait of the happiest people. And why is it relevant to you and everyone at SAP? Because the more happy and present you can be, the more creative you'll be, more energy you'll have, more productive you'll be, the stronger the culture. Now, some people on the call might be going just just to be real, they might be going, you know, smelling a flower. How is that sounds kind of silly? I I remember sharing the practice with one of my one-on-one industry titan clients and he just he goes, you know, why would I do that? But it's what you just said, it's exactly what you just identified. A lot of us are not present and a lot of are not grateful. And gratitude really is a superpower for a for for an elite producer. And if you start walking through hide park to follow through on the example and noticing the sunset and then you're having dinner with your family and you notice you have food on a table in a world where eight billion people went hungry last night and you keep on practicing it. You get in a taxi cab or you and you have a conversation with the driver and you're fully present. You savor the conversation. Then literally you're going to start building a a cascade of gratitude through your days. And that almost creates a consistently days full of magic. And literally everything you do, you have a conversation at Zap, you're doing a project, you're and you're you just start savoring it. And it just makes you a far more optimistic person. It makes you a posit. It makes I mean, would you agree you you're stronger. You do better work. You're more productive. You you're more resilient against difficulty when you're feeling happy, strong, and optimistic. Would you agree with that? Yeah, definitely. Definitely. So, savoring is a tool that will help you become a peak performer as well as an even happier human being. That's great. Thanks, Robin. Yes, absolutely. Absolutely fine. Anyone else? Any questions? Sorry. Can I ask a question? Sure. Who's this? Richishy. Richishy, tell me. Richishy. Um, so a lot of the principles of this like resonating me with me in a lot of ways and and sort of especially about looking at, you know, setting your day, owning your day and things like that. I think h I think where I'm not I'd like to understand a little bit more is to what extent when that how does that work with ambiguity when owning your day or delivering on your thing impacts someone else's being able to do theirs. So you know we work in there's you know 50 60 of us in an office. We all have different ideas of what our days are. Um sometimes overall we might be aligned but daytoday it might slightly differ. So, so how are we supposed to sort of all manage that so we can deliver while helping other people deliver on theirs without, you know, take while still taking responsibility for our own thing?

It's an excellent question, Rashid. First thing I would say is before you get to work, be as strategic and take ownership of your mornings as much much as possible before right be before you have to navigate the ambiguity with your teammates. That and that's where I get into the victory hour taking one hour for yourself. You know, ideally it's early in the morning. It'll you you'll you you'll say, "Why did I listen to the bald man in the blue hoodie?" Uh for for a few weeks as you're as you're installing the habit of getting up early. But over time, it'll give you such a winning advantage. I really, you know, 5:00 a.m. is so powerful. But once you get to work, just because you have to deal with other people and there's ambiguity doesn't mean that you still don't have a game plan each day. It doesn't mean that you don't do your best to run methods that work for you. It doesn't mean that you're not aware of these tools that I'm talking about. And I think most of the tools I'm talking about will actually help you navigate ambiguity better. For example, communication skills will help you navigate ambiguity with your team better. Okay. Any any reply or or was that satisfying? No. Yeah. No, I think I get it. I think it is about how the some of these principles can help you with I I think when you sometimes when you're looking at it, it it seems like such a big jump, but you got to go back to just making small improvements where you can and over time they build up. I think um when you're looking at maybe like sort of a set like this, it's almost daunting to think about doing all of them and and implementing all of them at the same time. But I think a lot of these principles are, you know, take accountability and take take go for small wins and and let them build up and then, you know, over time it takes you to a different place rather than, you know, this is all going to happen tomorrow, for example.

Well, I'm so happy to hear you say that because I think a lot of people are feeling that. You know, when I when I first started learning Italian and I still have a lot of work to do, but it was absolutely overwhelming. uh when I did organic chemistry and my second year of biology and science at university it was absolutely overwhelming and so we we've gone two and a half hours on hundreds of ideas to use your word richie of course it's going to be daunting so you're absolutely right this is a process this is a process we have we have a year together and so you're right I say to everyone on this call, start taking some of the ideas that appeal to you and start getting traction on them one step at a time. And when everyone on the call or most people on the call start making these micro improvements and these little changes over time, it's going to start to influence the culture, the language, the perception, the programming, the performance. But it's a it's a process. You're right. This isn't going to work in a day. But when I learn one Italian lesson won't make me fluent in a day. So I hear you. Cool. Thank you.

All right, let's uh what I want to do is I want to do a meditation and then we're going to end up. And the meditation or well I don't know if all of you have or some of you have done meditation. If you don't like the word meditation, call it visualization. You don't like the word visualization, call it a good time. But meditation is very powerful to still your brain, focus your brain, be graceful under pressure and visualize the person you want to be so that your neuro wiring starts to change into new behaviors. So close your eyes. Close your eyes and close your eyes. And I want you to start breathing in through your nose. Nice inhalation and a nice breath out. And by the way, at work, if you're feeling st under stress, breath work is so powerful. Any good athlete does breath work. And find a quiet place where you could do this. Go out to a park. But breathe in through your nose. I'll do it with you. Let's do six in. Count of six. Hold it. And then a nice exhale through your mouth. A nice whoosh. Great job, Duke. Great job, Emily. Another breath in. Great work, Sophie. Another nice breath in. Count of six. Hold it. Another inhalation to the count of six. Hold it. Nice long exhale. I want you to breathe in leadership. Breathe in a sense of leadership, the energy of leadership. Breathing in. Exhale. Victimhood. Breathe in strength. Breathe out fear. Nice long exhale. Breathe in energy. Breathe out apathy. Breathe in creativity. Exhale any complacency that's within your system. Breathe in courage. Breathe out worry. Breathe in self appreciation. Breathe in comparison with others. Breathe in authenticity and integrity. Breathe out copying others.

I want you to imagine you're on a beautiful beach. Not a cloud in the sky. You're barefoot. There's a cool ocean breeze. Smells sort of salty, but smell that air. The sunshine is warming your body. You're feeling really relaxed. I want you to actually right now feel how heavy your body feels. Feel how heavy your muscles feel. Feel how relaxed you feel right now. You have no worries in this moment. You're feeling strong, alive, grateful. Grateful for the ones who love you. Grateful the ones who you get to love. Grateful for your team and the human beings you get to work with every day on this extraordinary mission. You feel grateful for the blessings in your life. You feel grateful for your gifts and your talents. You start to take some steps along this beach. Every time you take a step, you're getting more relaxed. And you take step after step after step, growing more serene, more confident, more at ease, knowing how bright your future is.

All of a sudden, you notice in the not too distance, there is a little seaside cottage. It's a white cottage. And as you walk closer, quite remarkably, it's covered with the most beautiful flowers you have ever seen. Roses and bugenillas and daffodils, and there's even some orchids there. There are three steps that lead to the doorway of the cottage. And you walk up these three steps. You open the old weatherbeaten door and inside is a small living room and your instinct calls you to sit on the floor and floorboards creek and all of a sudden you notice there's a screen in front of you. Screen turns on, you see these very colorful images and they're fascinating to you. And very quickly you realize these are images of you, but these are not images of you as you now are. These are images of you at your leadership best. These are images of you doing things you never thought you could do. Showing up with your teammates in ways you never thought you could. Demonstrating outright excellence what you're creating. Look at the images. Turn up the color. Even deeper into these images, the screen goes off. I want you to pay attention to how you feel right now. You stand up. You open the door to the cottage and you walk down the three stairs and you notice notice that on the beach is a garbage can and it's got a fire in. I want you to walk over to the garbage can with the fire in it. And I want you to think of one thing you need to let go of today. It could be a the way you talk to yourself. Could be a a default belief that's limiting your leadership and your performance. Could be a bad habit. It could be a relationship that you know is toxic and it's bringing you down, but you're a kind person and you just can't let it go. Could be a way of reacting to others. It could be an addiction to fake work versus doing real precise work. Find that one thing you know you need to let go of today for you to rise to your next level and put it. It's like an energy. Maybe even see it on a piece of paper. That one thing written on a piece of paper. Gently put it in the fire in the garbage can. Go ahead and do that right now. and watch the piece of paper go up into the fire and fully let it go. And now walk back to where you started on the beach. You're gaining more energy. You're feeling strong, focused, present, confident, courageous, creative. Wiggle your toes. Wiggle your fingers. Come back into the room.

Before we get to our last model, I'd love to hear from anyone, especially someone who hasn't shared yet what that experience was like. Robera or Josh, Alicia, Molly, Arun, anyone, anyone want to jump on and tell me what that experience was like? Daisy, Mia, you just joined. Anyone? I don't mind. Robin, so we're in here. Tell tell me h what was that like? Yeah. No, it was very very calming. um sort of nice to disconnect from the sort of stresses and pressures of everyday life. Uh it's nice to just have a time when you can sort of just all the all the worries maybe that you have sort of go into the back of your mind and you just focus on that sort of like 5 10 minutes where you can just focus on yourself. Um, obviously we're in the office now, but I imagine even if you're outside, it would be even more beneficial and like nice to have like the clean air and things like that. Um, I think it's very useful. As someone who doesn't really meditate myself, I I can see how it could be beneficial um to people who do it. Um, so it's definitely something that I think I will try and incorporate more into my sort of like everyday routine. Um but yeah, no I found it very very useful to get some sort of like self-reflection but also just some relaxation and sort of uh put a lot of the sort of things that you think about on a day-to-day basis to the back of your mind um and just disconnect fully.

Would it would it be helpful if you did it every day or most days? Do you think that would be a good practice? Yeah. Yeah, definitely. Um, like I said, it's it's not something I've really ever done. Um, I've done it maybe once or twice, but it's not a part of my normal routine. So, I think it definitely would be beneficial to do that uh daily. Uh, especially sort of Monday to Friday when I've got like work or things like that. Um, it's good to, like you said, wake up maybe 10 15 minutes earlier or if you do the victory hour if you if you wake up an hour earlier, but even if you wake up sort of like 15 minutes earlier just to give you the time to uh have this time to yourself. Um, definitely could see how it would be beneficial for your overall like mindset um and just well-being.

Would it be helpful if after this virtual workshop I re-record I recorded the uh the meditation or we we got the audio from it and sent it to Rowan for example so that all of you could listen to it or have access to it. Would that be helpful? Yeah, definitely. Perfect. So So Mihal, if you could just edit out the or not edit out but you know what I'm trying to say. We'll pull out the meditation and if you can send it to Rowan, we'll make sure that it gets to anyone who's interested or maybe everyone who's on the call and throughout the organization.

All right, we are at the very end. We have seven minutes left. What a team you are. What a group. Like hanging with me for three hours. Very impressive here. And I I I can't see anyone with their head on the desk sleeping. So, I'm I'm delighted and I'm going to bring you to the final model we have time to cover here and it's the eight forms of wealth. I wrote about the multiple forms of wealth in 20 uh 20 years ago in a book called the greatness guide and I want to just end we have a lot to cover in in future calls but the eight forms of wealth it's society tells us that you're wealthy if you have a lot of money and the idea and the model I wanted to leave you with is that there are actually eight forms of wealth and money is is only one measurement. Allow me please to walk you through all eight forms of wealth.

The first is growth F1. If you are growing by the mentoring I'm offering today in this program. If you are growing by using your days to get better and stronger and wiser and more productive and more loving. If you are growing each day by traveling and learning new skills, you have a form of wealth that's worth celebrating. One of the greatest needs of the human being is the need for growth. One of the reasons a lot of us are disengaged with our lives is we've stopped growing. A lot of us have layers of doubt, fear, and disbelief. And so we stagnate. We have the same conversations. We think the same thoughts. We see read the same books. We hang out with the same crowd. We work at work in the same ways. It's absolutely true that as you continually move to higher realms of growth, it can be difficult. It can be scary. It's uncomfortable. But I'm encouraging you to be good. Get good or develop the skill of get being comfortable being uncomfortable.

Second form of wealth is wellness. In one tradition they say when we are young we would sacrifice our health for the pursuit of wealth. When we get old we would sacrifice all of our wealth for any form of health or one day of good health. So if you're not focusing on wellness, please remember it's a form of wealth. And I would encourage you if you're not exercising, start exercising. Walking is one of the best things you could possibly do. Clean up your nutrition. Get get your rest optimized. Breathe fresh air. Be out in nature as much as possible. One of my favorite practices is a one-hour nature walk after work. I call it the second wind workout. It'll do so many great things for your creativity, your energy, and your evenings.

Third form of wealth. We often are not taught that it's a form of wealth, but you have a great relationship at home. You have a form of wealth that's worth celebrating. So, you know this and work is important and winning at work is incredibly important and fulfilling, but do it in a way where you bring your family with you. I've seen too many people do great things and they end up all alone. And so be great at work, show great leadership, show excellence and innovation, be a great team player, and at the same time make the time to build those great relationships at home. I found that if you have a happy, peaceful family life, and it takes work, then you're so much better at work. And a little bonus tip is, you know, if there's a family member or a friend who you're off with, reach out to them and make the day today that you reach out to someone you need to talk to. Maybe you've got off track. You haven't forgiven them. There was a conversation that didn't go well. Reach out to that person today.

The fourth form of wealth is your craft. Even if no one notices it, remember the work you do is your craft. And so focus on your craft, study your craft, find great mentors, read the books on your craft. It's powerful.

Fifth form of wealth is money. We need money for our responsibilities to put food on the family table, of course.

Sixth form of wealth is building a great community. So try to surround yourself with some new people, people whose lives you want to be living. All it takes is one conversation with a new person to give you a whole new way of seeing the world. And if you can't find anyone alive, install what I call a dead board of directors. Find books of people you admire who might be dead. Read their books. That is still a way to spend time with them and have them influence the way you see the world.

Seventh form of wealth. It's a form of riches to find adventure. Doesn't mean you have to take a trip. I think we're nomadic. I encourage you to travel as much as you possibly can. Some of the best education is going to new places, having new conversations, pursuing the magic in interesting places. But you can have adventures each week. You could set up, you could schedule a micro adventure, going to an art gallery, trying a new type of food, going to a place in London you've never been to. I I do love art because when my well inspiration is low, I go see in London last year, there was inc I don't know if it's still there, there was an incredible Francis Bacon exhibition. There was an incredible Tracy Emmen exhibition at the White Cube in Burmont, Burmont. There was a Van Go exhibition at the National Gallery. And so I I love going to art galleries. It's a form of adventure.

And then I'm going to end on this with the final and there's a worksheet I want you to go through today before you go to sleep. You can work through where you are on the eight forms of wealth and why you're there. That'll give you better awareness so you can make better choices which gives you better results. The three-step successful one. But let me end on the eighth form of wealth which is ultimately at Zap you're delivering value to many human beings. And I've talked to a lot of Zap customers and they often go, "Wow, I love Zap." And you're doing something really special and you're bringing joy to people and you're making their days better. You're giving them goods and services that they can access easily and elegantly and so you're enriching people's lives. And I think it's very easy often to forget the mission that you're on and to forget that to lead is to serve. And you don't need a title to make a difference in other people's lives. And even if no one is watching it, you're an anonymous giver, anonymous value creator. I want you to focus on this eighth form of wealth. If you are leaving people better than you found them and if you are being of service to people, your customers, teammates, people in your community, your family is a family protector, then you've got a form of wealth that's worth celebrating. And I think in many ways, the person who helps the most people wins. And when I was growing up, my dad, who I said is going to be 88 in June, he used to say something to me and I'll I'll share it with you because it means a lot to me. He said, "Robin, when you were born, you cried while the world rejoiced." He said, "Live your life in such a way that when you die, the world cries while you rejoice."

And so this is our three-hour first workshop together. We have three more over the next year. What I want you to do is I want you to go back and study your notes and take a few things that you can start acting on today. I want you to as much as possible, if there's slogans and brain tattoos, put them up because visual cues are powerful. Put them up around the workplace on a on a whiteboard so you can start talking about them and seeing them. Engage in the models. Remember the mastery, humility, proportionality, the twin cycles of elite performance, the eight things the best do. Try to put them up where you can see them. Maybe find five minutes and have a cup of coffee with someone and talk about one of the ideas and then start living them and talking about them steadily until I see you again in three months. And I really thank you for the gift of your time. I congratulate you on being a part of an amazing company. you've hung with me for three hours. So, I really um celebrate you for that and I hope you live the material you you learned today step by step and I'll see you next time. Have a great day.

Hi Robin. One question actually from my side. It's it's Rowan. Hey Rowan. Um thank you so much for the session. I think it's been really insightful. Uh we've been talking about this for a long time and and I think people have been uh very much looking forward to it. So thank you so much for the the time. Um, we of we of course have access to the uh Robin Sharma Nation as well. Um, there there are all these different tools tips and it's almost overwhelming. It's kind of where do we start? So would appreciate your guidance on for everyone on the call of where we can which which one we could start on or I think I've started with monkey solar but maybe you have um a better idea.

I yes um I don't have all the courses right in front of me here but I would start with the the wealth money can't buy method would be a great pl course to start on amazing pardon me that is great thank you yeah that that would be a great place to start the monk I would also say the 5 am club method is a good place to start. You don't have to get up at 5 a.m. I wish everyone would and go through the two or three weeks of difficulty as the habit installs to see how profound it is, but there's a lot of productivity practices in there. Uh Rowan, you should have a course called the Project X program that is an extraordinary CO course for creating great products, the Project X program. And then there's another program, the legendary leadership program. So if I was to give you a pathway, I would say for everyone, start with the wealth money can't buy method and then do the project X program or the legendary leadership program and then along with that, it's a pretty short one, the 5 a.m. club method. Is that helpful?

Super helpful. Thank you very much. and and Rowan, of course, we've recorded this workshop. So, to everyone watching, we're going to post this workshop in the portal. So, you can watch the workshop again and make notes. And I would encourage everyone make a commitment, watch it at least once over the next two weeks. You're going to get so much more out of it. And as promised, we will also pull out the meditation and send it to everyone. Mi has I'm sure made that detail. Thank you so much, Robin. I really appreciate it. It's been great. Uh, absolute pleasure, Nad. You take care, everyone. Thanks. Thank you.

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March 27th 2025 Quarterly Group Coaching Call With Robin Sharma Q1 Live Workshop

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