Transcription
The way to look at marketing is the 80/20 rule also applies to your marketing activity. I mean, I worked on American Express for about 10 to 15 years.
And looking back on it, five things we did. One of them, by the way, was Oglev's single sentence in a direct mail acquisition piece for American Express back in the 1970s or 60s which said, "Quite frankly, the American Express card is not for everyone."
Okay, that made them a billion dollars. Easy.