50 Easy English Conversations for Beginners | Real Life Dialogues (A1-A2)

Something feels off.

Excuse me, James. Do you have a tissue? I need some water, too.

Of course. Here's a tissue. Are you okay? You don't look well.

I'm fine. Just tired. I didn't sleep much last night.

You look very pale. And I noticed you went to the water cooler three times this morning.

Did I? I've been so thirsty lately. I don't know why.

How long have you felt like this?

Maybe a week. I feel tired all the time and I can't concentrate on my work.

That doesn't sound good. Have you been to see a doctor?

No. I keep thinking it will get better, but it's not getting better.

Maria, I think you should see a doctor today. This is not normal.

Today. But I have so much work to do. I have that report due tomorrow.

Your health is more important than work. The report can wait.

I don't know. Maybe I just need to rest this weekend. It's probably nothing serious.

Maria, you've been saying that all week. This isn't getting better on its own.

But what if it's expensive and I'll miss the whole afternoon?

I can help you find a clinic nearby and your health insurance will cover most of it.

I guess you're right. I do feel terrible. Okay, maybe I should go.

Good. Let me look up a clinic on my phone. There's one just 10 minutes away.

Thank you, James. I'm a little worried now.

Don't worry. The doctor will help you. Let's get you there.

Getting to the clinic.

Okay. The clinic is on Madison Street. It's called Madison Health Center.

Madison Street. Should I take the bus?

No, I think you should take a taxi. You don't look well enough to wait for the bus.

A taxi is expensive.

Don't worry about the money. Your health is more important. I will call a taxi for you.

That's very kind of you. Thank you. Oh, I need to get my water bottle again. I'm so thirsty.

See, that's another sign something isn't right. Here, sit down for a moment. You look a little dizzy.

I do feel a bit dizzy. Maybe you're right about the taxi.

Let me call now. Hello. Yes, I need a taxi at 450 Park Avenue. We're going to Madison Health Center on Madison Street. How long? Okay, thank you.

How long will it take?

The taxi will be here in 5 minutes. Let's go downstairs and wait outside.

I'm feeling nervous now. What if something is really wrong?

Try not to worry too much. The doctor will check you and tell you what's happening.

I've never felt this tired before.

That's why it's good you're going today. Here comes the taxi now.

Thank you for helping me, James.

That's what friends are for. Do you want me to come with you?

No, I'll be okay. You have work to do. Call me later and tell me what the doctor says.

Okay.

I will. Thank you again.

Good luck, Maria. The doctor will take good care of you.

Checking in.

Hello. I need to see a doctor, please.

Good afternoon. Have you been to our clinic before?

No, this is my first time here.

Okay, no problem. I'll need to register you as a new patient. Can I have your full name, please?

Yes, it's Maria Lopez. That's L O P E Z.

Thank you, Miss Lopez. And what is your date of birth?

July 15th, 1993.

July 15, 1993. Got it. Do you have health insurance?

Yes, I do. Here is my insurance card.

Thank you. Let me make a copy of this for our records. What brings you in today?

I haven't been feeling well. I'm very tired and I'm thirsty all the time.

I see. How long have you had these symptoms?

About a week.

Okay. Please fill out this medical history form, then have a seat in the waiting area. The nurse will call you soon.

How long is the wait?

Usually about 15 minutes. We're not too busy today.

Thank you very much.

You're welcome. The restroom is down the hall if you need it.

Good to know. Thank you.

Okay, deep breath. I can do this. It's just a form. Name, address, medical history. Simple questions. But what if something is really wrong? What if it's serious? No, stop it. The receptionist was nice. The doctor will help. That's what doctors do. They help people. Just fill out the form, Maria. One question at a time. You're doing the right thing. James was right. I need to be here.

The waiting room.

First time here.

Yes. How did you know?

You're reading every poster on the wall. Everyone does that their first time.

Oh, I didn't realize. I'm just nervous. You have an interesting accent. Are you from England?

Yes, London originally. I'm here in the States working on a project for my company. I'll be here for 6 months.

Oh, that's interesting. I hope you like it here.

I do, thank you. But I must say, your health care system is quite different from ours. Are you feeling all right?

Not really. That's why I'm here. I feel tired all the time.

I understand. I felt the same way last month. That's why I came here.

Did the doctor help you?

Yes, very much. The doctors here are excellent. They take their time and listen carefully.

That's good to hear. I was worried they would be too busy.

No, they're very patient. What's your name?

I'm Maria.

I'm Mike. Nice to meet you, Maria.

Nice to meet you, too. Do you come here often?

Just for checkups now. Today is my follow-up appointment.

I hope everything is okay with you.

Thank you. I'm sure you'll be fine, too. The doctors will take good care of you.

Thank you, Mike. That makes me feel better.

You're welcome. Oh, they're calling my name. Good luck, Maria.

Good luck to you, too.

Nurse assessment.

Maria Lopez. Yes, that's me.

Hi, Maria. I'm nurse Davis. Please come with me to the examination room.

Okay, thank you.

Please have a seat here on the examination table. I need to check your blood pressure and temperature first.

All right.

Let me put this cuff on your arm. You might feel a little squeeze. Just relax.

Okay. Is this going to hurt?

No, not at all. It just feels tight for a moment. There we go. All done. Your blood pressure is a little high, but that's normal when people are nervous.

I am nervous.

That's completely normal. Now, let me check your temperature. I'm going to use this forehead thermometer. Just hold still for a moment.

Okay. What does it do?

It reads the temperature from your forehead. Very quick and easy. Just hold still. There. All done. Your temperature is normal. Good.

That was fast.

Yes. Much easier than the old thermometers. Now, can you tell me why you're here today?

I feel tired all the time and I'm always thirsty. I drink water all day.

How long have you felt this way?

About a week.

Have you had any other symptoms? Headaches, dizziness?

Sometimes I have headaches and I have trouble concentrating at work.

I see. The doctor will be with you in just a moment. She'll want to talk to you about all of this.

Thank you, Nurse Davis.

You're welcome, Maria. Try to relax. The doctor is very kind.

Talking to the doctor.

Hello, Maria. I'm Dr. Chen. How are you feeling today?

Not very well, doctor. That's why I'm here.

I understand. I've read the notes from nurse Davis. You said you feel very tired and thirsty all the time.

Yes, exactly. For about a week now. I can't concentrate at work anymore.

That must be difficult for you. Can you tell me more about the tiredness?

I sleep 8 hours every night, but I still feel exhausted even in the morning when I wake up.

I see. And the thirst. How much water do you drink each day?

I don't know exactly. Maybe eight or 10 glasses. Maybe more, but I'm still thirsty.

Do you need to use the bathroom more often than usual?

Yes. I didn't think about that, but yes, every hour maybe.

Okay. Have you lost any weight recently?

I don't know. I don't weigh myself often. Maybe a little bit.

Have you been eating normally?

Yes, I think so. Actually, I've been very hungry. I eat more than usual, but I still feel weak.

I understand. These symptoms are important. I want to run some tests to find out what's happening.

Tests? What kind of tests?

Blood tests. They will help me understand what's going on in your body.

Is something seriously wrong with me?

Let's not worry too much yet. The tests will give us answers. Then we can make a plan together.

I'm a little scared, doctor.

I know this is worrying, but you did the right thing by coming here today. We'll figure this out together.

Tests explained.

Okay, Maria, I'm going to order two blood tests for you. These tests will check your blood sugar levels.

Blood sugar? What does that mean?

Blood sugar is the amount of glucose in your blood. Glucose is a type of sugar that gives your body energy.

And you think something is wrong with my blood sugar?

Your symptoms suggest that your blood sugar might be too high. The tests will tell us for sure.

What happens if it's too high?

If it is high, we can treat it. There are many ways to manage high blood sugar, but first we need to see the test results.

How do you do the test?

A lab technician will take a small amount of blood from your arm. It only takes a few minutes.

Does it hurt?

You'll feel a small pinch, but it's very quick. Many people say it's not as bad as they expected.

Okay. When will I know the results?

We can do the test today. I'll have the results in about 30 minutes. Can you wait?

Yes, I can wait. I want to know what's wrong.

Good. That's a good attitude. Knowledge is power. When we know what's happening, we can help you feel better.

Thank you, Dr. Chen. You make me feel a little less worried.

That's my job. You're going to be okay, Maria. Let me call the lab technician. He'll take you to the lab now.

All right. Thank you.

Blood draw.

Hello, Maria. I'm Klouse, the lab technician. Dr. Chen sent you for blood tests.

Yes.

Yes, that's right. I'm a little nervous.

That's okay. Many people feel nervous, but I promise it will be very quick. Have you had blood drawn before?

No, never. This is my first time.

Okay, let me explain everything. First, please sit here and rest your arm on this support.

Like this?

Perfect. Very good. Now, I will tie this band around your arm. It will feel tight for a moment.

Okay. Good. Now I need to find a vein. Can you make a fist for me? Squeeze tight.

Like this?

Yes. Perfect. Okay. I can see a good vein here. Now I will clean your arm with this alcohol pad. It will feel cold.

That does feel cold.

Yes. Now you will feel a small pinch. Try to relax. Take a deep breath.

Okay. Here we go. And done. That's it. All finished already.

I barely felt anything.

See? Not so bad. You did very well. Now, keep your arms straight for a minute. I'll put this bandage on.

It really wasn't as bad as I thought.

Most people say that. You were very brave. The results will be ready soon. You can go back to the waiting room now.

Thank you, Clouse.

You're very welcome. Have a good day, Maria.

The results.

Maria, please come in and sit down. I have your test results.

That was fast. What did you find?

Your blood sugar level is high. It's 245 mg per deciliter. The normal range is between 70 and 100.

That sounds very high. What does it mean?

It means you have high blood sugar. This explains all your symptoms. The tiredness, the thirst, using the bathroom often, everything.

Is this serious?

We need to take it seriously. Yes. But the good news is that we found it early and we can manage it.

How do we manage it?

First, I want to do more tests next week to understand the complete picture. For now, I'm going to give you information about diet and exercise.

Diet and exercise?

Yes. What you eat and how much you move can help control your blood sugar. I also want you to see a nutritionist.

A nutritionist?

Yes. A nutritionist will help you plan healthy meals. This is very important.

Is there medicine I should take?

We'll talk about medicine after the next tests. Right now, let's focus on understanding your condition and making lifestyle changes.

I'm scared, but I'm also glad I know what's wrong.

That's exactly the right feeling. Knowledge is power. You came in today and now we can help you. You did the right thing.

I'm uncertain. What should I do now?

Go home and rest. Read these information sheets. Make an appointment for next week. And try not to worry too much. We're going to work on this together.

Thank you, Dr. Chen. You've been so kind and patient.

You're very welcome, Maria. I'll see you next week.

Walking away with a plan.

Maria, how did it go? I've been worried about you.

James, thank you for waiting. I'm okay. The doctor was very helpful.

What did the doctor say?

My blood sugar is too high. That's why I've been feeling so tired and thirsty.

Blood sugar. Is that serious?

The doctor says we need to take it seriously, but she also says we can manage it with diet and exercise.

That doesn't sound too bad. Are you feeling relieved?

Yes, actually. I was so scared before, but now I know what's wrong and I know what to do about it.

That's good. Knowledge is better than fear.

That's exactly what Dr. Chen said. She gave me all this information to read and I need to see a nutritionist.

A nutritionist can really help. My sister saw one last year. She learned so much about healthy eating.

I hope so. I have another appointment next week for more tests.

Do you want me to come with you next time?

That's very kind, but I think I'll be okay now. I'm not as scared anymore.

You look much better than this morning. Less tired somehow.

I think I feel a little better just knowing what the problem is. The doctor says I need to rest and not worry too much.

Good advice. Come on, let me take you home. You should rest.

Thank you, James. You're a good friend. I'm lucky to have you.

That's what friends are for. Let's get you home.

Thank you so much for watching today. I hope these conversations helped you learn useful English for seeing a doctor. Did you notice how Maria felt scared at first but felt better when she understood what was happening? This is normal. Doctors are there to help you, not to scare you. Let me ask you, which conversation was most useful for you? Was it checking in at the front desk? Describing symptoms? Understanding test results? Please leave a comment and tell me. Remember these important phrases: "I feel tired all the time." "How long will it take?" "What does that mean?" And "Thank you for explaining." These simple phrases will help you talk to doctors and nurses. If you enjoyed this video, please give it a like and subscribe to our channel. Share this with a friend, family member, or colleague who is learning English. And don't forget to watch another video to keep practicing your English. Thank you again and I'll see you in the next lesson. Take care of yourself and goodbye.

Hello everyone. Welcome back. In our last episode, you met Maria. She went to the doctor and found out her blood sugar was too high. Today, Maria is in the hospital for more tests. We'll hear conversations with nurses, doctors, and family members. If you're new here, don't worry. You can follow Maria's story from right here. These are real hospital conversations that will help you learn English. Let's begin.

Morning check.

Good morning, Maria. I'm Marcus, your nurse today. How are you feeling?

Good morning. I'm okay. A little tired.

That's normal. Let me check your blood sugar.

Okay. Just a small finger prick. There we go.

Does it look okay?

Yes, it looks good this morning. The numbers are better than yesterday.

That's good to hear.

Are you eating breakfast soon?

Yes, I think so. In a few minutes. What's for breakfast today?

Let me check your tray. Looks like oatmeal, fruit, and whole wheat toast.

Oh, that actually sounds pretty good. You know, many patients here say the hospital food is quite tasty, different from most other places.

Really? I've heard hospital food is usually terrible.

Not here. Our kitchen staff works hard to make healthy food that actually tastes good.

Well, that's nice to know. I'm looking forward to it then.

Dr. Chen will visit you soon.

Dr. Chen. Okay. I'm a little nervous about what she'll tell me.

That's understandable. But Dr. Chen is very good. She'll explain everything clearly.

I hope so. I'm also expecting visitors today, so that helps.

Oh, that's wonderful. Who's visiting?

My coworker James is coming this afternoon and maybe some family, too.

That's great. Having visitors always helps. You're doing well, Maria.

Thank you, Marcus.

You're welcome. I'll check on you again this afternoon.

Okay, thank you.

The doctor explains.

Good morning, Maria. How are you today?

Good morning, Dr. Chen. I'm okay. A little nervous.

I understand. I have your test results.

Yes.

Your blood sugar levels are very high. We ran several tests.

What does that mean?

It means you have diabetes.

Diabetes?

Yes, type 2 diabetes. It's very common.

Is it Is it serious?

It is serious, but we can manage it. Many people live well with diabetes.

I've been so worried and I'm worried about work, too. I have this big project.

And I understand, but right now your health needs to come first. Work will be there when you're ready.

What do I need to do?

You'll need to make some changes. Your diet, exercise, maybe medicine.

Medicine.

We'll start with small changes first. A nutritionist will talk to you today.

My coworker James is visiting this afternoon and my family might come too.

That's wonderful. Having support from people you love is very important.

I I need time to think about all this.

Of course. Take your time. I'll check on you later.

Thank you, doctor.

Maria's fears.

Diabetes. The doctor said diabetes. My life is going to change. Everything is going to be different now. I can't eat the same food. I can't work the same way. I need to exercise more. I need to take medicine. Maybe every day. Maybe for the rest of my life. How did this happen? I work so hard. I try to be healthy, but I'm always so busy. Too busy to eat right. Too busy to rest. Too busy to take care of myself. And now this. I'm scared. What if I can't do this? What if I fail? What if I get worse? My mother, she's getting older. She needs me to be strong. I can't be a burden to her. She already worries about me so much. She calls me every week. "Maria, are you eating? Maria, are you sleeping enough?" And now this. She'll worry even more. And work. James needs me. The project is so busy right now. Everyone's counting on me. If I take time off, who'll do my work? I can't let them down. But I'm so tired. I'm tired of being strong all the time. I'm tired of doing everything alone. Maybe maybe I can't do this alone anymore.

Texting James.

Hey, Maria. Heard you're in the hospital. You okay?

Hi, James. Yeah, I'm okay. Just some tests.

Good. Don't worry about work.

How's the Anderson project?

We're managing. Sarah's helping. You focus on getting better.

Are you sure? I know it's busy.

Totally sure. Hey, can I visit today?

Really? You don't have to.

I want to around 2.

That'd be nice. Thanks.

Which floor and room?

Fourth floor. Room 412.

Perfect. See you at two.

See you soon.

James visits.

Hey, Maria. I brought you some flowers.

Oh, James. They're beautiful. Thank you so much.

I hope you like tulips and daffodils.

I love them. This is so kind of you.

How are you feeling?

I'm okay. Tired, but okay.

How's the hospital food? Is it terrible?

Actually, it's not bad at all. I liked the breakfast and lunch was pretty good, too.

Really? That's surprising. Most hospitals have awful food.

I know, right? But this one's actually okay. The staff said they work hard to make it tasty.

Well, that's good to hear.

Oh, I should tell you. The doctor said I have diabetes.

Diabetes? Oh, Maria, I'm sorry to hear that. Yeah, it's a lot to take in.

You know what? I was going to bring you a muffin from that bakery you love, but now I'm thinking that's not a good idea.

Yeah, probably not the best choice right now.

How about I bring you some fruit yogurt instead? Something healthy and tasty?

That would be perfect. Thanks, James.

No problem.

How's everything at the office?

Everything's fine. Sarah and I are handling the Anderson project.

I should be there. I feel bad leaving you with all the work.

Maria, stop. You need to rest. We're fine.

But the deadline's next week.

I know. We'll make it. Don't worry. Oh, I have to go soon. I've got a meeting at 3.

Of course. Go. Thanks for visiting.

I'll come back tomorrow with that yogurt. Get some rest.

Okay.

I will. Thanks, James.

You're welcome.

Learning new habits.

Hi, Maria. I'm David, the nutritionist. Dr. Chen asked me to talk to you.

Hello. Nice to meet you.

How are you feeling about your diagnosis?

Scared? I don't know what to do.

That's normal, but I'm here to help. Diabetes sounds scary, but you can manage it.

How?

With small changes. Not big changes. Small simple changes.

Like what?

First, walking. Can you walk for 20 minutes every day?

I think so. Yes.

Good. Walking's very important. It helps your blood sugar.

Just walking? That's easy.

Yes. It doesn't need to be hard. You can walk in the park or around your neighborhood.

Okay, I can do that.

Second, eating. You need to eat more vegetables and protein.

Do I need to stop eating everything I like?

No. No, you can still enjoy food. Just choose better options most of the time.

What does that mean?

Instead of white rice, try brown rice. Instead of soda, drink water or tea.

That doesn't sound too hard.

It's not hard. Small changes, Maria. Small changes make big differences. What about desserts? Do you like chocolate or sweet things?

I love chocolate. Chocolate cake, chocolate bars. I eat them all the time. Oh, and muffins. There's this local bakery that makes the best blueberry muffins.

Muffins and chocolate. Okay. You can still have them sometimes, but not every day. Maybe once a week.

Okay, I can try that.

Third, sleep. You need to sleep 7 to 8 hours every night.

I usually sleep only 5 or 6 hours.

That's not enough. Your body needs rest to be healthy.

I know. I work too much.

Work's important, but your health is more important.

You're right.

I'll give you a simple meal plan. You can start when you go home.

Thank you, David. This helps a lot.

You can do this, Maria. I believe in you.

Thanks. I feel a little better now.

Sisters support.

Hi, sis. Just heard the news. You okay?

Hi, Sophia. Yep, I'm okay. Doctor said it's diabetes.

Oh, Maria, I'm so sorry. How are you feeling?

Scared, but the doctors say I can manage it.

Of course you can. You're the strongest person I know.

I don't feel strong right now.

You are strong and you're not alone. I'm here for you.

Thanks. I wish you could visit.

I know. Sorry I can't come today. I'm in Boston for work.

I understand. Work's important. But I called mom. She's coming to see you.

You called mom? Sophia?

Yes. She wants to be there. She's leaving now.

I didn't want to worry her.

Maria, she's your mother. She loves you. She wants to help.

I know, but she's getting older. I don't want to be a burden to her.

You're not a burden. You're her daughter. Let her help you. And I'll visit this weekend. I promise.

Really?

Yes. I'll bring healthy snacks. Maybe some nuts and seeds. They've got healthy fats.

That sounds perfect, actually. Thanks.

Of course. And I'll bring some dark chocolate, too. Just a little.

You're the best.

I love you.

I love you, too, sis. Mom will be there soon. You're going to be okay.

Thanks. That means everything.

Finding the room.

Excuse me. I'm looking for my daughter. Her name is Maria Lopez.

Of course, let me check the computer. Maria Lopez? Yes. She's a patient here.

This hospital feels so big. I'm a little lost.

Don't worry. That's very normal. Many people feel that way. I can help you. I see her in the system. She's in room 412. That's on the fourth floor.

The fourth floor. Room 412. Yes. Take the elevator over there.

Turn left when you get off.

Turn left. Okay. Thank you so much.

You're welcome. The elevators are right behind you.

Thank you. Have a good day.

You, too. Excuse me. I'm looking for room 412. Can you help me? This place is so big.

Of course, room 412 is down this hall. Go straight then turn right.

Go straight then turn right. Yes, it's the third door on the left.

The third door. Thank you so much.

No problem. Have a nice visit.

Thank you.

Hello there. Are you lost?

Oh, hello. I'm looking for room 412.

Room 412. That's right there next to my room.

Oh, thank you. I see it now.

Are you visiting someone?

Yes, my daughter. She's a patient here.

I hope she's okay.

Thank you. I hope so, too.

Well, have a good visit.

Thank you. You have a good day.

Talking with mother.

Maria, my baby girl.

Mom, you didn't have to come.

Of course, I came. You're my daughter.

I know, but you came all this way.

It's okay. I wanted to see you.

How are you? Are you tired?

I'm fine. Don't worry about me. How are you?

I'm okay. The doctors say I have diabetes.

I know. Sophia told me. How do you feel?

Scared, Mom. Everything's going to change.

Change is hard, but you're strong.

I don't feel strong. I feel tired.

That's okay. You can be tired. You don't have to be strong all the time.

But I do. I've got work, bills, responsibilities.

I know. But you also need to take care of yourself.

I try, Mom. I really try.

I know you do. You work so hard.

I don't want to be a burden to you.

A burden? Maria, you're my daughter. You're never a burden.

I just I feel like I failed.

No, no, you didn't fail. This isn't your fault.

I work too much. I don't eat well. I don't sleep enough.

Many people do that. Life is busy. But now you can change.

What if I can't do it alone?

You're not alone. I'm here. Your sister Sophia is here. Your friends are here.

I know, but I hate asking for help.

Maybe you want to do things on your own.

Yes, because I should be able to do everything myself.

Maria, listen to me. Nobody does everything alone. Everybody needs help sometimes.

Really?

Really? I need help sometimes, too.

You do?

Of course. Last week, my neighbor helped me fix my door. I couldn't do it alone.

I didn't know that.

Because I didn't tell you. I didn't want to worry you while you were in the hospital. But the point is everybody needs help sometimes.

That makes me feel better.

Good. Now, what did you learn at the pharmacy?

How to take my medication and how to check my blood sugar with a little meter.

You learned all that today?

Yes. The pharmacist showed me everything. I even practiced.

Look at you learning new things. I'm so proud.

Thanks, Mom. I'm trying.

You're doing more than trying. You're succeeding. So, what are your

Doctor's final visit.

Good afternoon, Maria.

Good afternoon, Mrs. Lopez.

Good afternoon, doctor.

Good afternoon, Dr. Chen.

I have good news. You can go home tomorrow morning.

Tomorrow? Really?

Yes. Your blood sugar levels are stable now.

That's wonderful.

But you need to follow the plan. Do you remember what David told you?

Yes. Walk every day, eat better, sleep more.

Exactly. These are very important.

We'll make sure she does these things.

Good. Family support is very important.

What about medicine? Do I need medicine?

Not right now. We'll try diet and exercise first, but I'll see you in 2 weeks.

2 weeks? Okay.

If you have any problems, call the hospital.

I will. Thank you, Dr. Chen.

You're welcome. Take care, Maria.

Thank you, doctor.

So, tomorrow you go home.

Yeah, I'm ready.

What will you do first?

Maybe rest.

That's good. And then I need to start walking. David said 20 minutes every day.

I can walk with you. We can walk together.

Really? You want to?

Of course. It's good for me, too. We can talk.

That'd be nice, Mom. Thanks.

And cooking. I can teach you some healthy recipes.

You know healthy recipes?

Yes, I know many simple, easy recipes.

Okay, I'd like that. One step at a time, Maria. Small changes.

Small changes. That's what David said, too.

He's right. You don't have to change everything today.

I feel better now, Mom. I feel hopeful.

Good. That's what I want to hear.

Thanks for being here for everything.

I'll always be here for you. Always.

I'm lucky to have you.

And I'm lucky to have you. We're going to do this together.

Together. I like that.

Come on, let's get ready to go home tomorrow.

Okay, Mom. Let's do it.

Thank you for watching today. Maria's story shows us something important. When we face health problems, we don't have to face them alone. Did you notice how many people helped Maria? The nurse, the doctor, the nutritionist, her coworker James, her sister Sophia, and especially her mother. Now, I have a question for you. Think about your own health. What's one small change you could make this week? Maybe walk for 20 minutes, drink more water, sleep a little more. Leave a comment and tell me what you'll try. If you enjoyed this video, please give it a like and subscribe to our channel. Share this with someone who's learning English and watch another video to keep practicing. Remember, small changes make big differences. Thank you and I'll see you in the next lesson. Goodbye.

Hello everyone. Welcome back to our channel. Today we continue Maria's story as she visits the pharmacy. In our last episode, Maria found out at the hospital that she has diabetes. Now she's out of the hospital and she needs to pick up her medicine at the pharmacy. Today you will hear how to ask for medicine. You will learn about simple medical equipment and you will follow Maria as she develops new healthy habits. And something unexpected happens at the pharmacy that changes everything. If you feel nervous about going to the pharmacy in English, this video will help you. Let's get started.

Arriving at the pharmacy.

Hello. I'm here to pick up a prescription.

Good afternoon. Of course, I can help you with that. What is your name, please?

Maria Lopez. L O P E Z.

Thank you, Miss Lopez. Let me check our system. Just one moment.

Take your time. Okay, I see it here. You have two prescriptions. One is for diabetes medication and one is for a glucose meter kit.

Yes, that's right. The doctor prescribed them last week.

Perfect. I'll need to get these from our stock room. My colleague will bring them up for you. It'll take about 5 to 10 minutes.

That's fine. I can wait.

Great. I'll also need to see your insurance card and ID, please.

Here you are.

Thank you. This will just take a minute while I process this.

No problem.

All set. Your insurance covers most of the cost. Your total today is $32.50.

Okay. Can I pay with my card?

Absolutely. You can use the card reader right here.

Thank you.

You're very welcome. Now, when your medication arrives, I'll need a few minutes to explain how to take it and how to use the glucose meter. This is important information. If you'd like, you can take a seat in the waiting area over there, and I'll call you when everything is ready.

Okay. Thank you.

My pleasure. I'll let you know as soon as we have everything.

Waiting and watching.

5 to 10 minutes. That's not long. I just need to wait here. The pharmacist said he'll explain everything. That's good. But what if I don't understand? What if I need to ask questions? He looks busy. Maybe I shouldn't ask too many questions. I don't want to take up too much of his time. Other people are waiting, too. Let me see what the other customers do. I'll just sit here and watch. Maybe I can learn from them.

Excuse me. I have a question about this prescription.

Of course. What would you like to know?

The label says "take with food." Does that mean I need to eat a full meal or is a snack okay?

That's a great question. A snack is perfectly fine. You just need a little food in your stomach. Even a piece of toast or some crackers will work.

Oh, that's easy. Thank you for explaining.

You're very welcome. It's important to understand. Do you have any other questions?

No, that's all. Thanks again.

My pleasure. Have a great day.

Okay, so the other customer just asked. The pharmacist was happy to answer. He didn't seem annoyed at all. He even said it was a great question. Maybe asking is okay. Maybe I should ask, too. But what if my questions are too simple? No, he said it's important to understand. He meant it. If I don't understand something, I should ask. That's the smart thing to do. I'm going to ask my questions.

Fire alarm outside.

Excuse me, everyone. I need you to step outside for a few minutes, please. There's a fire across the street.

A fire? Is it close?

It's across the street, but we have safety rules. When there's a fire nearby, we need to evacuate the building just to be safe.

Should I be worried?

It's just a precaution, but yes, we need to go outside now. Please bring your belongings.

The smoke is getting thicker. Is everyone okay over there?

I'm not sure yet. The fire trucks just arrived. We need to wait and see.

I've never been this close to a fire before. It's scary.

I understand. Fire can be dangerous. That's why we have these safety rules.

How long do we have to stay outside?

Until the fire department tells us it's safe. They need to make sure the fire won't spread.

What if it spreads to this side of the street?

The firefighters are trained professionals. They'll control it. But we need to stay out here until they give us permission to go back.

Look, more fire trucks are coming.

Yes, that means they're taking it seriously. But that's good. More firefighters means they can control it faster.

I hope no one is hurt.

Me, too. Let's stay calm and wait for their signal.

10 minutes later. The smoke is getting lighter now.

Yes, I think they're getting it under control. See, the firefighters are moving away from the building.

Does that mean it's safe?

I think so. Let me check with that firefighter over there. Yes, he says we can go back inside. The fire is contained. It didn't spread.

Oh, thank goodness.

Yes, we're all safe. Let's go back in. I need to check with my colleague to make sure your medication and glucose kit are ready. Then I can explain everything to you.

Okay, thank you.

Too much information.

Okay, sorry about that interruption. Let me explain your medication quickly. This medication is for your blood sugar. Take one pill every morning with breakfast, not on an empty stomach. Always with food. Do you understand so far?

Yes, I think so.

Good. It might make you feel a little sick at first, but that's normal. If you feel very sick or dizzy, call your doctor right away. The other bottle is test strips for your glucose meter. Are you following me?

I Yes.

Okay. You'll use these strips to check your blood sugar. Check it twice a day. Once in the morning before breakfast and once before dinner. Write down the numbers in a journal. Your doctor will want to see them. Does that make sense?

I think so.

Great. Store everything at room temperature, not in the bathroom because of humidity. Keep the medication away from children. Don't skip doses. Take it at the same time every day. Clear so far?

Yes, I understand.

Perfect. Now, let me quickly show you the glucose meter. This is the meter itself. You turn it on by inserting a test strip here in this slot. See? Then you use this lancing device to prick your finger and get a tiny drop of blood. You touch the blood to the test strip and the meter reads your blood sugar level. It takes about 5 seconds. Got it?

I I think so.

Excellent. If your blood sugar is over 250, call your doctor. If it's under 70, eat something with sugar right away. Okay. Do you have any questions?

No, I think I'm okay.

All right. Here's your bag with everything. Take care and good luck.

Thank you. Okay. I'm going to go home now, but I don't really understand what the pharmacist just said. He explained everything so fast. He said "with breakfast," but was that once a day or twice a day? And the meter? I think I saw where the strip goes, but which device pricks my finger. And how do I actually get the blood on the strip? He showed me, but it was so quick. I should have paid more attention. What if I do it wrong? This is important. This is my health. But he's busy with another customer now. Maybe I can figure it out at home. I have the instructions, right? But what if the instructions are confusing, too? What if I can't understand them? I should go back and ask, but he already explained. He'll think I wasn't listening. He'll think I'm wasting his time. I don't want to be difficult. But wait, that woman asked her question and he was happy to help. He said it was important to understand. Maybe I should go back. Yes, it's okay to ask. This is my health. I'm going back. I need to ask.

Excuse me. I'm sorry to bother you again.

You're not bothering me at all. What can I help you with?

I I didn't understand everything. Can I ask some questions?

Of course. That's exactly what I'm here for. Please ask me anything.

When do I take the medication? You said "with breakfast," but is it one time per day?

Yes, exactly. One pill, one time per day. In the morning, with food.

And the glucose meter. How often do I use it?

Twice a day. Once in the morning, before you eat breakfast and once in the evening before dinner.

Before I eat, not after.

Correct. Before you eat. That gives you the most accurate reading.

Okay. And what if the number is very high?

Good question. If your number is over 250, call your doctor. They'll tell you what to do. You know what? I'm going to slow down and explain this more carefully. This is important, and I want you to feel confident.

Thank you. I really appreciate that.

First, the medication. You take it with food because it can upset your stomach if you take it on an empty stomach. Do you usually eat breakfast?

Yes, every day.

Perfect. So, take your pill when you eat breakfast. Same time every day is best. Do you think you can remember?

Yes, I can do that.

Excellent. Now, if the pill makes you feel sick, don't stop taking it. Call your doctor first. They might adjust your dose. Okay.

Okay. Call the doctor if I feel sick. Don't stop taking it.

Exactly right. See, you've got this. Now, let's talk about checking your blood sugar. That's the next step.

I feel much better now. Thank you for being so patient.

That's what I'm here for. There are no silly questions when it comes to your health. I'd rather you ask than leave confused.

I almost left without asking. I didn't want to bother you.

I'm so glad you didn't leave without asking. Asking questions is the smart thing to do. You're taking care of yourself.

Learning the meter.

Okay, let's learn how to use this glucose meter. It looks complicated, but it's actually very simple.

I hope so. I've never done this before.

You'll be a pro in no time. First, this is the meter. This is where you'll see your number.

The screen is small.

Yes, but the numbers are big and clear. See? Now, this is a test strip. You put it in here in this slot.

Like this.

Exactly. The meter will turn on automatically when you put the strip in. See the screen? It's ready now.

Oh, it turned on by itself, right?

Very easy. Now you need a tiny drop of blood. This device here is called a lancing device. It pricks your finger very quickly.

Does it hurt?

Just a tiny pinch. Less than you think. I promise. Okay, your turn. Show me what you learned. First step.

First, I put the test strip in the meter.

Perfect. Go ahead.

Like this?

Yes, you did it. What happens next?

The meter turns on. I see the screen.

Excellent. Now what?

Now I need to prick my finger. I use this device.

Correct. Go ahead and try. Press it against the side of your fingertip and push the button.

Okay. I'm nervous.

Take a breath. You're doing great. Just push the button.

Oh, that wasn't bad at all.

See, I told you. Now you have a tiny drop of blood. Touch it to the end of the test strip.

Like this.

Perfect. Now wait. The meter is reading your blood sugar. It takes about 5 seconds.

I see numbers. It says 128.

Great job. That's a good number. Now you know how to do it. You did everything correctly.

I can't believe I did it.

You should feel proud. This is an important skill. Write that number in your journal and you're all set.

Thank you so much for teaching me. Now I can go home and feel good about this.

You're very welcome. You're going to do just fine, Maria.

Walking with mom.

Mom, thank you for coming to walk with me.

Of course, Maria. I told you at the hospital I would walk with you. How are you feeling?

Better. A little tired, but better.

That's good. Did you pick up your medicine from the pharmacy today?

Yes, that's actually what I wanted to talk about.

What happened?

I almost left the pharmacy without asking my questions.

Why?

I didn't want to bother the pharmacist. He was busy. There was a fire alarm and then other customers were waiting. I thought I should just figure it out myself.

But you didn't leave.

No, I stopped outside and then I went back and asked.

Good. I'm proud of you.

You are?

Yes. Asking questions is not bothering people. It's taking care of yourself.

That's what the pharmacist said. He said he was glad I asked.

See, people want to help. You just have to let them.

I don't like asking for help. You know that about me.

Yes, I know. You always want to do everything yourself, just like when you were a little girl.

Is that bad?

No, not bad. But sometimes we all need help. Even you. Even me.

You need help, too?

Of course. Last week, your uncle Carlos helped me fix my broken cabinet. I couldn't do it alone.

I didn't know that.

Because I didn't tell you. I didn't want to worry you while you were in the hospital. But the point is everybody needs help sometimes.

That makes me feel better.

Good. Now, what did you learn at the pharmacy?

How to take my medication and how to check my blood sugar with a little meter.

You learned all that today?

Yes. The pharmacist showed me everything. I even practiced.

Look at you learning new things. I'm so proud.

Thanks, Mom. I'm trying.

You're doing more than trying. You're succeeding. So, what are your

Plans for tonight?

I'm going to do some yoga when I get home. The doctor said exercise is important. Then maybe we can go shopping together.

Shopping for what?

For a healthy dinner. You said at the hospital you would teach me to cook healthy food. Can we do that tonight?

Of course, I would love to. Let's shop for ingredients after your yoga. I'll show you how to make a traditional family dish that's healthy.

That sounds perfect. Thank you, Mom.

You're welcome, Miha. Let's go home so you can do your yoga. Then we'll cook together.

Yoga at home. Okay. Yoga. The doctor said exercise is important. I can do this. Just follow the video. Breathe. Relax. Why do I feel so stiff? This doesn't feel relaxing at all. My back hurts. Am I doing this right? Wait, how is she standing like that? That doesn't look right. Or maybe I'm not doing it right. Let me watch again. Okay. Arms up, one foot against the other leg. That's the tree pose. Breathe in. Breathe out. Focus on one point. Find your balance. Okay, I think I understand now. That's better. I can feel the balance now. Stand tall. Breathe in. Breathe out slowly. This is actually nice. I can feel my body working. Just focus on breathing one breath at a time. Just like asking questions, one question at a time. I can do this better. Much better. Small changes, just like David the nutritionist said at the hospital, small changes make big differences. I asked questions today. I learned something new. I practiced yoga. These are all small steps. I'm doing okay. I can take it slow.

Shopping for dinner.

Okay. I promised you at the hospital I would teach you to cook healthy food. Tonight I want to show you how to make polo asado. That's grilled chicken. It's a traditional family dish and it's very healthy.

Polo assado grilled chicken. That sounds delicious.

Yes, it's one of my favorite recipes. Your grandmother taught me. Now I'll teach you. Let's see what we need.

What do we need to buy first?

Chicken breast. Let's go to the meat counter.

Okay. What else?

Bell peppers. Red, yellow, and green. Very colorful. I like the red ones. We'll get all three colors. They taste a little different and they're so pretty on the plate.

What about these zucchini?

Perfect. Zucchini is very healthy. Let's get two.

And onions.

Yes, one yellow onion. Good thinking.

Should we make a salad, too?

Excellent idea. Lots of fresh vegetables. What do you want in it? Lettuce, tomatoes, cucumber, and avocado. Avocado has healthy fats. Very good for you.

I love avocado. Oh, and we need olive oil for the salad dressing.

Good memory. Yes, olive oil. And we need lime juice and fresh coriander for the chicken. Those give it the perfect flavor.

Lime juice and coriander. I'll remember. What about rice? Can I eat rice?

Brown rice is better than white rice. It's healthier for your blood sugar.

Okay, brown rice. I can do that. See, shopping for healthy food is easy.

You're learning fast.

I'm trying. It's not as hard as I thought.

That's because you're asking questions and learning just like at the pharmacy today.

You're right. I just needed to ask.

Cooking together.

Okay. First, we wash everything.

I'll wash the vegetables.

Good. I'll prepare the chicken. We need to cut it into pieces.

The bell peppers are so bright and colorful.

Yes. Food should look beautiful. That makes it taste better.

Should I cut them now?

Yes. Cut them into strips. Not too small, not too big. Like this.

Okay, I can do that. You're doing well. Now, let's prepare the salad vegetables. Chop the lettuce. Slice the tomatoes and cucumber.

What about the avocado?

We'll cut that last. It turns brown if we cut it too early.

I didn't know that.

Now you do. Cooking is full of little tricks. Now add the chicken to the pan. Hear that sizzle? That's good. It smells so good. That's the cumin and garlic. Now add the peppers, zucchini, and onion.

Should I stir it?

Yes, gently. Let everything cook together. The vegetables will get soft and the chicken will get a nice color.

What about the lime juice and coriander?

Good memory. We'll add those at the end. The lime juice adds freshness and the coriander adds flavor. But if we add them too early, they lose their taste.

How long does it take to cook?

About 15 minutes. We'll know it's ready when the chicken is golden brown. The rice is almost done, too. Perfect timing. While that cooks, let's make the salad dressing. Olive oil, lime juice, a little salt. That's all. Simple is best. The vegetables are already delicious. We just add a little flavor.

Okay, now I'll add the lime juice and coriander to the chicken.

Yes. Pour the lime juice over everything and sprinkle the fresh coriander on top. Then stir it gently like this. Perfect. Now let it cook for one more minute. Beautiful. I can do this. This is easier than I thought. Cooking doesn't have to be complicated. Just fresh ingredients and simple recipes. This looks beautiful, Mom. We made it together. That's what makes it special. I can't believe I cooked this. You did. And it's healthy, too. Good for your blood sugar. Thank you for teaching me. That's what mothers do. Now, let's eat before it gets cold.

M. This is delicious.

See, healthy food can taste good. I was worried. I thought eating healthy would be boring.

No, no, it just takes a little learning, just like asking questions at the pharmacy. You learned something new today.

I learned a lot today. How to take my medicine, how to use the glucose meter, how to cook healthy food.

And you learned something else.

What?

That asking for help is okay. That you don't have to do everything alone.

You're right. I did learn that. It wasn't so hard to ask.

I'm proud of you, Miha. You're taking care of yourself. That's the most important thing.

I feel better now. Not just because of the food, because I'm not so scared anymore.

Good. You're going to be just fine. One day at a time, one small change at a time.

One question at a time.

Exactly. Now, eat your dinner. You need your strength.

I love you, Mom.

I love you, too, Miha. Always.

Thank you so much for watching today. I hope these conversations helped you learn useful English for the pharmacy and for healthy living. Did you notice how Maria learned to ask questions? At first, she was afraid. She didn't want to bother the pharmacist. But when she asked, the pharmacist was happy to help. He slowed down and explained everything clearly. This is an important lesson. Healthcare workers want you to understand. Asking questions is not bothering them. It's taking care of yourself. Which conversation was most useful for you? Was it asking about medication, learning to use the glucose meter, or maybe the shopping and cooking scenes? Please leave a comment and tell me. Remember these important phrases. Can I ask some questions? I didn't understand everything. Can you explain that again? And thank you for being patient. These simple phrases will help you talk to pharmacists, doctors, and nurses. If you enjoyed this video, please give it a like and subscribe to our channel. Share this with a friend, family member, or colleague who is learning English. And don't forget to watch another video to keep practicing your English. Remember, small changes make big differences. You can do this. Take care of yourself and I'll see you in the next lesson. Goodbye.

Hello everyone. Welcome back to Speak English with me. Today we have 10 real conversations at a hospital reception desk. You will hear people checking in for appointments, asking questions, and solving problems. These are situations you might face at a hospital or clinic. Some people are nervous. Some people forget things. But the receptionist is always patient and helpful. Let's learn together.

First time here.

Good morning. How can I help you today?

Um, hi. I have an appointment, I think.

Okay, great. What is your name?

My name is Jake. Jake Anderson.

Jake Anderson. Let me look in the computer. And what time is your appointment?

It's at 10:30. At least that's what the message said.

Perfect. 10:30. Yes, I see it here. Can I see your ID, please?

Sure. Here is my driver's license.

Thank you. And what is your date of birth?

September 12th, 2002.

September 12th, 2002. Got it. Is this your first time at this hospital?

Yes, it is. This is my first time here.

Welcome. That's okay. I can help you with everything.

Thank you. I'm a little nervous. I don't really know what to say.

That's completely normal. You're doing great. Let me ask you some questions. Okay.

Okay.

Do you have insurance?

Yes, I do. I have my insurance card here.

Perfect. Thank you. Let me make a copy of this. One moment.

Take your time.

All done. So, you have an appointment with Dr. Martinez at 10:30 today. Is that correct?

Yes, Dr. Martinez. That's right.

Good. You're in the right place. The waiting room is right over there. Dr. Martinez will call you when he's ready.

Okay. So, I just wait over there.

Yes, exactly. Just have a seat. It won't be long.

Thank you so much. You really helped me.

You're very welcome. Good luck with your appointment.

Thanks.

I forgot my insurance card. Excuse me. Hello.

Hi there. Are you checking in?

Yes, I have an appointment. My name is Anna Morales.

Anna Morales. Let me check. Yes, I see you here. 11 a.m. with Dr. Thompson. Can I see your ID and insurance card?

Yes, here is my ID, but I need to check my bag for the insurance card. One moment.

No problem. Take your time.

I know it's here somewhere. I put it in my bag this morning. I'm sure.

It's okay. Don't worry.

Oh no. Oh no.

What's wrong?

I forgot my insurance card. I don't have it.

That's okay.

No, I'm sorry. I left it at home on the kitchen table. I remember now.

It's really okay. This happens all the time.

But I need it, right? I don't know what to do.

You don't need to worry. We can still check you in.

Really? Are you sure?

Yes, I'm sure. Do you know your insurance company name?

Yes, it's Blue Cross.

Blue Cross. Good. And do you know your member ID number?

I think so. Maybe I have a picture on my phone. Let me look.

That's perfect. If you have a picture, that works.

I'm looking. I'm looking. I'm so sorry about this.

Please don't apologize. You're doing fine. This is not a problem.

Here, I found it. I took a picture last month.

Great. Can I see your phone?

Yes, here.

Perfect. I can see the number clearly. Let me write this down. So, it's okay. I can still see the doctor.

Yes, absolutely. You're all checked in.

Thank you so much. I was so scared.

I understand. But everything is fine now. Please have a seat in the waiting area. Dr. Thompson will call you soon.

Thank you. Thank you very much.

You're welcome. Have a good appointment.

New patient forms.

Excuse me. I'm sorry to bother you again.

Hi, Jake. No bother at all. What can I help you with?

The nurse gave me these forms to fill out, but I'm a little confused.

That's completely normal. New patient forms can be confusing. Let me take a look.

This part here, what does this word mean? Pharmacy.

Pharmacy is the place where you get your medicine, your medications.

Oh, okay. So, I write the name of the pharmacy I use.

Exactly. Do you have a pharmacy?

Yes, I use the CVS near my apartment.

Perfect. Just write CVS there.

Okay. CVS. Got it. And what about this section? It says emergency contact.

Emergency contact is a person we can call if something happens. Maybe your mom or dad or a friend.

Oh, I see. So, I write my mom's name and phone number.

Yes, exactly. Her name and her phone number.

Okay, that makes sense. And what about this part? Some of these boxes are empty.

Which boxes?

These ones at the bottom.

Oh, those are optional. You don't have to fill those out if you don't want to.

Really? So, I can leave them blank.

Yes, you can. They're just extra information. Not required.

Okay, that's good to know. I was worried I was doing something wrong.

No, no. You're doing everything right. Just fill out what you can.

This part asks about medications. I don't take any medications.

That's fine. Just write none in that box.

Write none. Okay.

And if you have any questions about the medical history section, the nurse can help you with that.

Okay. Thank you so much. You explained everything really clearly.

You're very welcome, Jake. Take your time with the forms. When you're finished, just bring them back to me.

I will. Thanks again.

No problem at all.

Visiting a friend.

Excuse me. Can you help me, please?

Of course. How can I help you?

I am visiting my friend. She is a patient here. Her name is Susan Park.

Okay, let me check for you. Susan Park. Yes, she's here. Room 412.

Room 412. Okay. Where is that?

It's on the fourth floor. Do you see the elevators over there?

Yes, I see them.

Take the elevator to the fourth floor.

To the fourth floor. Okay. When you get off the elevator, turn left.

Turn left. Got it. Then walk down the hallway. You'll see the room numbers on the doors.

On the doors. Okay. Room 412 will be on your right side.

On the right side. Thank you. My friend is very sick. I am worried about her.

I understand. I'm sure she'll be happy to see you. Visiting helps a lot.

I hope so. I brought her some flowers.

That's very thoughtful. I'm sure she'll love them.

Can I ask one more thing? What are the visiting hours?

Visiting hours are until 8:00 p.m. tonight.

Until 8:00 p.m. Good. So, I have time.

Yes, you have plenty of time. Take the elevator, turn left, and look for 412.

Elevator, turn left, room 412. Thank you so much.

You're very welcome. I hope your friend feels better soon.

Thank you. That is very kind.

Lunch break desk.

Hello. I need to find the laboratory. Can you help me?

Uh the laboratory. Um let me check. I'm covering for Linda during her lunch break.

Okay. I have a blood test appointment.

A blood test? Okay, give me one moment. Let me look at this map.

Sure, take your time.

I think the lab is on the second floor. Or maybe the third floor. I'm not totally sure.

Second or third floor.

Sorry, I just started working here last week. Let me check the directory.

That's okay. I understand.

Here it is. Okay. The laboratory is on the second floor. I was right.

Second floor.

Second floor. And how do I get there?

You take the elevator to the second floor. Then um I think you turn right.

I turn right. Actually, wait. Let me check the map again.

Yes. Turn right when you get off the elevator.

Okay. Elevator to second floor, then turn right.

Yes. And the lab will be at the end of the hallway. There's a sign on the door.

At the end of the hallway with a sign. Got it.

I'm sorry. I wasn't sure right away.

No problem. You helped me. Thank you.

You're welcome. Good luck with your blood test.

Thanks.

Maria checks in.

Hi, Linda. Good to see you again.

Maria, hello. How are you doing?

I'm doing really well, actually. Much better than last time.

That's wonderful to hear. You look great.

Thank you. I've been following Dr. Chen's advice.

That's good. What have you been doing?

I started going to yoga classes twice a week.

Yoga? That's fantastic.

Yes, it helps me relax and I've been walking every morning. Just 20 minutes, but it feels good.

That's a great start. Exercise is so important. And I'm cooking more at home instead of eating fast food.

That makes a big difference. What are you cooking?

My mother taught me to make polo asado, grilled chicken with vegetables.

Polo assado. That sounds delicious and healthy.

It is, and it's not difficult to make. I was worried it would be hard, but it's actually easy.

I'm so proud of you, Maria. You're taking really good care of yourself.

I feel better. I have more energy now.

That's wonderful. Dr. Chen will be very happy to hear this.

I hope so. I'm trying my best.

You're doing more than trying. You're succeeding. Let me check you in. Same information as last time. Yes. Everything is the same. Same address, same phone number. Perfect. Dr. Chen will see you in about 10 minutes.

Thank you, Linda. You're always so nice to me.

That's my job. And you make it easy. Have a seat and Dr. Chen will call you soon.

Thank you.

Insurance problem solved.

Excuse me, Linda.

Oh, hi, Anna. Did the nurse call you already?

No, not yet. But I wanted to show you something.

Of course. What is it?

Remember I forgot my insurance card earlier?

Yes, but we checked you in with the photo on your phone. Everything was fine.

I know, but look, I just got a message from my insurance company.

Oh, they have a digital card now on my phone in their app.

Oh, that's great. Let me see here. Is this okay to use?

Let me check. Yes, this is perfect. I can see all your information here.

Really? So, this works?

Yes, absolutely. This is even better than a photo. It's official.

I didn't know they had this. I just downloaded the app now while I was waiting.

That's very smart. Now you'll always have your insurance card with you.

Yes, I won't forget it again.

Exactly. This is a great solution.

I feel so much better now. I was so worried earlier.

I know you were. But you see, everything worked out.

Thank you for being so patient with me.

Of course, that's what I'm here for. Now you know you can use the app next time.

Yes, I will show my husband, too. He forgets things sometimes.

That's a good idea. The app is very convenient.

Thank you again, Linda. You helped me so much today.

You're very welcome, Anna. I'm glad everything is okay now.

Which doctor am I seeing?

Excuse me, miss.

Hello. How can I help you?

I have an appointment, but I forget which doctor. I'm sorry, my memory is not so good anymore.

That's perfectly okay. What is your name?

Giovani Rosi.

Giovani Rosi. Let me look in the computer. Yes, here you are. You have an appointment with Dr. Wilson.

Dr. Wilson. Okay. Can you say that again, please? I want to remember.

Of course. Dr. Wilson. W I L S O N.

Dr. Wilson. Okay. Would you like me to write it down for you?

Yes, please. That would be very helpful. I forget names very easily.

No problem at all. I have a pen and paper right here. Dr. Wilson. Here you go.

Thank you. This is very kind. What time is my appointment?

Your appointment is at 2:00 p.m. That's in about 15 minutes.

2:00 p.m. Good. I am a little early.

That's perfect. It's always good to arrive early.

My wife always tells me that. She says, "Jovio, go early."

Your wife is right. Early is better than late.

Yes. Yes, she is always right. Where do I wait?

The waiting room is just through those doors. You'll see comfortable chairs and a television.

Comfortable chairs. Good. My back hurts today.

I'm sorry to hear that. Maybe Dr. Wilson can help with that.

I hope so. Thank you for writing the name. I have it here in my pocket now.

You're very welcome, Mr. Rossi. Dr. Wilson will call your name when she's ready.

Dr. Wilson. I will remember. Thank you, miss.

My pleasure. Have a good appointment.

You did everything right.

Excuse me, Linda. Can I ask you something?

Of course, Jake. Come here. What's on your mind?

I gave you my forms and I gave you my ID and my insurance card. Is that everything?

Yes, that's everything. You're all checked in.

Are you sure? I'm scared I forgot something.

I'm positive you did everything correctly.

I filled out the form, all the parts you told me to fill out.

Yes, I have your form right here. Everything looks good.

And I wrote my mom's phone number for the emergency contact.

Yes, I saw that. Perfect.

I just don't want to make a mistake. This is all new to me.

Jake, listen to me. You did everything right.

Really?

Really? You brought your ID. You brought your insurance card. You filled out the forms. You asked questions when you were confused. That's exactly what you should do.

I asked a lot of questions. Maybe too many questions.

No such thing as too many questions. That's how you learn.

I just felt so nervous when I came in.

I know you did, but look at you now. You're checked in. Everything is done. You handled it perfectly.

Thank you. That makes me feel a lot better.

You should feel good. This was your first time and you did great.

Next time will be easier, right?

Next time will be much easier. Now you know what to expect.

Thank you for being so patient with me, Linda.

That's my job. And honestly, you are a wonderful patient. Very polite and prepared.

Thank you. That means a lot.

You're welcome. Now, go have a seat. Dr. Martinez will call you very soon.

Okay, I'm ready.

It's okay to ask. Hi, Linda. I'm sorry. I have one more question.

Anna, of course you never have to apologize to me for asking questions.

I know, but I already asked you so many things today, and that's perfectly fine. What's your question?

The nurse told me to go to the laboratory after my appointment for a blood test.

Yes, that's right. Dr. Thompson ordered some blood work, but I don't know where the laboratory is. I was scared to ask.

Why were you scared to ask?

I already asked you about my insurance card and then I came back about the app. I didn't want to bother you again.

Anna, listen to me. It's my job to answer questions. That's why I'm here.

Really?

Really? You can ask me anything. You can ask me a hundred questions. I don't mind.

I was scared you would think I'm stupid.

No, no, no. I would never think that. Asking questions means you're smart. It means you want to understand.

Thank you for saying that. Now, let me tell you about the laboratory. It's very easy to find.

Okay, I'm listening.

After your appointment with Dr. Thompson, go to the elevators.

The elevators. Okay.

Take the elevator to the second floor.

Second floor.

When you get off the elevator, turn right.

The lab is at the end of the hall. There's a big sign that says laboratory.

Turn right. End of the hall. Big sign.

Exactly. You've got it.

And what if I get lost?

If you get lost, ask anyone. Ask a nurse. Ask another person at a desk. Everyone here is happy to help.

Okay, I will try to remember. Turn right on the second floor.

You'll be fine. And Anna, remember something important.

What?

It's always okay to ask. Don't ever feel bad about asking questions.

Even if I ask many times.

Even if you ask many times, that's what we're here for, to help you.

Thank you, Linda. You are so kind. You made me feel safe today.

I'm so glad. That's the most important thing. You should always feel safe here.

I do now. Thank you.

You're very welcome, Anna. Good luck with your appointment and your blood test.

Thank you. I will see you next time.

I'll be here. Take care.

Thank you so much for watching today. I hope these hospital conversations helped you learn useful English. Did you notice how Jake learned to feel more confident and how Anna learned that it's okay to ask questions? Linda showed us that hospital staff are there to help, not to judge. Being nervous is normal. Forgetting things is normal. Making mistakes is part of learning. Which conversation was most useful for you? Please leave a comment and tell me. Was it Jake learning to check in or Anna solving her insurance problem or maybe Giovani asking for help remembering the doctor's name? If you enjoyed this video, please give it a like and subscribe to our channel. Share this with a friend or family member who is learning English. And don't forget to watch another video to keep practicing your English. Thank you again for learning with me today. I'll see you in the next lesson. Goodbye.

Hello everyone. Welcome back to our channel. Today we have 10 real conversations about calling the doctor. You will learn how to make appointments, ask about insurance, leave voicemail messages, and more. These are important skills for living in America. Are you nervous about calling the doctor? Don't worry. After watching this video, you will feel more confident. Let's get started.

Making your first appointment.

Good morning, Riverside Clinic. This is Linda speaking. How can I help you today?

Oh, hello. Um, I want to make an appointment, please.

Of course, I'd be happy to help you with that. Can I have your full name, please?

Yes. My name is Peter Anderson.

Okay. Peter Anderson. Can you spell your last name for me?

Yes. A like apple. N like um Nancy, D like dog. E like egg, R like restaurant, S like sun, O like orange, N like Nancy again.

Thank you, Peter. So that's A-N-D-E-R-S-O-N Anderson as in alpha November delta echo Romeo Sierra Oscar November. Is that correct?

Yes, that's correct.

Perfect. And can I have your date of birth?

March 10th, 1998.

March 10th, 1998. Got it. Now, what day would you like to come in?

Um, maybe next week.

Okay, I'm looking at next week. We have openings on Tuesday or Thursday. Which day works better for you?

Tuesday is good.

Great. On Tuesday, we have 10:30 in the morning or 2 in the afternoon. Which time do you prefer?

Um, 2 in the afternoon, please.

Perfect. So, I have you down for Tuesday next week at 2 p.m. That's Tuesday, February 10th at 2 p.m. Is that correct?

Yes, that's good. Thank you.

You're very welcome, Peter. We'll see you on Tuesday at 2:00 p.m. Please arrive about 15 minutes early to fill out some paperwork. Have a nice day.

Thank you. You too. Goodbye.

Goodbye.

Child's vaccine.

Hello. Is this Riverside Clinic?

Yes, this is Riverside Clinic. My name is Linda. How can I help you?

Hi, Linda. My name is Mary Johnson. I need to make a vaccine appointment for my son.

Okay, no problem. What is your son's name?

His name is Tommy Johnson.

And how old is Tommy?

He is 5 years old. He needs his kindergarten vaccines before school starts.

Ah, yes, the kindergarten vaccines. That's usually the DTAP booster and the MMR vaccine. Let me check our schedule. We have availability on Monday or Wednesday next week. Which day works better for you?

Monday is better for us?

Perfect. On Monday, we have 9:00 a.m. or 2:30 p.m. Which time is better?

2:30 p.m., please. He has preschool in the morning.

That works perfectly. So, I have Tommy Johnson for Monday, February 9th at 2:30 p.m. for his kindergarten vaccines.

Yes, that's right. Um, what should I bring?

Good question. Please bring your ID and Tommy's vaccine record if you have it. The vaccine record is the little booklet with all his past vaccines.

Okay. My ID and his vaccine record. Got it.

Will the shots hurt him?

The shots are quick. Some children feel a little pinch, but it's over very fast. You can bring his favorite toy to help him feel comfortable.

That's a good idea. He loves his teddy bear. I'll bring it.

Perfect. And after the vaccines, you can give him a treat. Maybe ice cream.

He would love that. Thank you for the tip.

You're welcome. We'll see you both on Monday at 2:30 p.m.

Thank you so much, Linda.

You're very welcome. Have a great day.

You too. Bye.

Bye-bye.

When is the clinic open?

Good afternoon, Riverside Clinic. This is Emma.

Hello, Emma. I have a question about your hours. What time is the clinic open on weekdays?

We're open Monday through Friday from 8 a.m. to 6 p.m.

I'm sorry. Can you repeat that? You spoke a little fast.

Oh, of course. Sorry about that. We are open Monday through Friday. That's Monday, Tuesday, Wednesday, Thursday, and Friday. We open at 8 in the morning. We close at 6 in the evening.

8 a.m. to 6 p.m. Okay. Thank you. And what about Saturday and Sunday? Are you open on the weekend?

Yes, we are. On Saturday, we're open from 9:00 a.m. to 1:00 p.m. On Sunday, we are closed. So, Saturday is 9:00 a.m. to 1:00 p.m. and Sunday is closed.

That's exactly right.

Thank you. I have another question. I am a new patient. Where can I park when I come to the clinic?

We have a parking lot right next to our building. It's free for patients. Just look for the sign that says Riverside Clinic Parking.

Free parking next to the building. That's very good. And which entrance should I use?

Use the main entrance on the front of the building. You'll see glass doors with our clinic sign above them. We're on the first floor, so you don't need to take the elevator.

Main entrance with glass doors. First floor. No elevator. I understand.

Perfect. You've got it.

Thank you very much for your help and for speaking slowly.

You're welcome. Is there anything else I can help you with?

No, that's all. Thank you. Goodbye.

Have a great day.

Changing your appointment.

Good morning, Riverside Clinic. This is Linda.

Hi, Linda. This is Peter Anderson. I called yesterday.

Hello, Peter. How can I help you today?

I have an appointment on Tuesday at 2:00 p.m., but I need to change the time. Is that possible?

Of course. Let me pull up your information. Can I have your date of birth to confirm?

March 10th, 1998.

Perfect. I have you here. You want to change your Tuesday appointment. What time would work better for you?

Can I come earlier? Maybe in the morning.

Let me check Tuesday morning for you. Yes, I have two openings in the morning. I can offer you 10:30 a.m. or 11:45 a.m. Which one works better?

10:30 in the morning is good.

Wonderful. So, I'm moving your appointment to Tuesday, February 10th at 10:30 a.m. instead of 2:00 p.m. Does that work?

Yes, that's perfect. Thank you. Um, Linda, can I ask you a question?

Of course. What is it?

Last time when I spelled my name, you said some special words. Alpha, November, Delta. What was that?

Oh, that's the NATO phonetic alphabet. We use it to spell things clearly on the phone. Would you like me to show you?

Yes, please.

Okay. For the letter A, we say alpha. For N, we say November. For D, we say delta. So, Anderson would be Alpha. November. Delta. Echo. Romeo. Sierra. Oscar. November.

That's so helpful. Where can I learn all of them?

You can look it up online. Just search for NATO phonetic alphabet. There are charts you can print.

I will do that. Thank you so much, Linda.

You're welcome, Peter. So, we'll see you Tuesday morning at 10:30 a.m. Remember to arrive 15 minutes early.

I will. Thank you, Linda. Goodbye.

Goodbye, Peter.

Understanding insurance and co-pays.

Good afternoon, Riverside Clinic. This is Linda speaking.

Hello, Linda. My name is Robert Williams. I'm a new patient. I have some questions before I make an appointment.

Of course, Robert. I'm happy to answer your questions. What would you like to know?

Well, I'm new to this clinic. Do you accept my insurance?

Which insurance company do you have?

I have Care Health Insurance.

Yes, we do accept Care Health.

That's great. Okay, good. I'm sorry. I'm still learning about insurance. So, my insurance helps pay for my visit?

Yes, exactly. Your insurance helps pay for your doctor visit. You do not pay the full price. The insurance company pays part of it.

I see. So, how does it work?

It's simple. When you visit the doctor, you use your insurance. Your insurance company pays part of the bill. You pay a smaller part.

Okay, that makes sense. Now, someone told me I might need a referral. What is a referral?

Ah, good question. A referral means your main doctor sends you to see us. Your main doctor gives permission.

So, my main doctor calls you.

Yes, sort of. Your main doctor sends us a message or a form. It says you need to see our doctor.

I understand. Does Care Health Insurance need a referral?

Let me check that for you. No, Care Health does not need a referral. You can make an appointment directly with us.

Oh, that's easy. That's good news.

Now, there is one small payment you need to know about. It's called a co-pay. A co-pay.

What is a co-pay?

A co-pay is a small amount of money you pay at each visit. You pay it when you arrive at the clinic.

How much is the co-pay for Care Health Insurance?

The co-pay is $20.

So I pay $20 when I come to the clinic and the insurance pays the rest of the bill.

Yes, exactly. You pay the $20 co-pay, your insurance pays the rest.

Okay, I understand now. So, to review, you accept Care Health Insurance. I don't need a referral and I pay a $20 co-pay at each visit.

Perfect. You've got it exactly right.

Thank you so much for explaining everything, Linda. You made it very clear.

You're very welcome, Robert. I'm glad I could help. Would you like to make an appointment now?

Yes, please. When do you have openings?

Let me check our schedule for you. How about next Wednesday, February 11th? We have 9:30 a.m. or 2:00 p.m. available.

Wednesday at 2:00 p.m. works well for me.

Perfect. So, I have you down for Wednesday, February 11th at 2:00 p.m. That's Robert Williams. Can I get your date of birth and phone number?

Sure. My date of birth is June 12th, 1980. My phone number is 555-0198.

June 12th, 1980 and 555-0198. Got it. Please bring your Care Health insurance card and a photo ID to your appointment. And remember, you'll pay the $20 co-pay when you arrive.

Care health card, photo ID, and $20. I've got it all written down.

Excellent. We'll see you next Wednesday at 2:00 p.m. Please arrive about 15 minutes early to fill out new patient paperwork.

I will. Thank you so much for all your help today, Linda. You explained everything perfectly.

You're very welcome, Robert. I'm so glad I could help. Have a wonderful day.

You too, Linda. Goodbye.

Goodbye.

Leaving a voicemail for medicine.

I need to leave a message. Let me practice first. Okay. Hello, this is Sophie Martin. My name is Sophie Martin. Wait, I said that twice. Let me try again. Hello, my name is Sophie Martin. My date of birth is April 22nd, 1989. April 22nd, 1989. Good. I need a prescription refill. What's the medication name? Lisinopril. Lisinopril for my blood pressure. The pharmacy is Walgreens. Walgreens on Main Street. My phone number 555-0123. 555-0123. Okay, I think I'm ready. Deep breath, Sophie.

Thank you for calling Riverside Clinic. Our office is currently closed. If this is a medical emergency, please hang up and dial 911. For prescription refills, please press 1. For all other calls, please leave a message after the tone.

Hello, my name is Sophie Martin. My date of birth is April 22nd, 1989. I need a prescription refill for my blood pressure medication. The medication name is Lisinopril. My pharmacy is Walgreens on Main Street. My phone number is 555-0123. That's 555-0123. Thank you very much.

I did it. The message is sent. I feel so relieved. I was so nervous. My hands were shaking a little, but I said everything clearly. I didn't forget anything. The medication name, the pharmacy, my phone number, everything. That went better than I hoped. I'm proud of myself. Leaving voicemails in English is hard for me, but I did it. Next time will be even easier.

Clinic calls back.

Oh, there's a message on my phone. Let me listen.

Hello, my name is Sophie Martin. My date of birth is April 22nd, 1989. I need a prescription refill for my blood pressure medication. The medication name is Lisinopril. My pharmacy is Walgreens on Main Street. My phone number is 555-0123. That's 555-0123. Thank you very much.

Okay, let me call Sophie back.

Hello.

Hello. Is this Sophie Martin?

Yes, this is Sophie.

Hi, Sophie. This is Linda from Riverside Clinic. I'm returning your call about your prescription refill.

Oh, thank you for calling back.

You're welcome. I have good news. Your doctor approved your refill. Your medication will be ready at the pharmacy tomorrow.

Tomorrow? That's perfect. Yes. Now, you said Walgreens on Main Street. Is that the Walgreens at 450 Main Street?

Yes, that's the one. 450 Main Street.

Perfect. So, your Lisinopril will be ready tomorrow at Walgreens, 450 Main Street. You can pick it up anytime after 10 a.m.

After 10:00 a.m. tomorrow at Walgreens. Got it. Thank you so much, Linda.

You're very welcome, Sophie. Is there anything else I can help you with?

No, that's everything. Thank you again. Have a wonderful day.

You too. Goodbye.

Calling when you're late.

Good afternoon, Riverside Clinic. This is Linda.

Hi, Linda. This is Mary Johnson. I have an appointment at 3:00 p.m. today.

Hello, Mary. Yes, I see your appointment.

I'm so sorry, but I'm stuck in traffic. I'm going to be late.

That's okay. These things happen. How late do you think you'll be?

I think maybe 15 or 20 minutes late. Is that okay? There's an accident on the highway. The traffic news says three cars are involved. Traffic is really bad.

Oh no, that sounds serious. I hope everyone is okay. Let me check with the doctor. Hold on just one moment.

Okay, thank you.

Mary, good news. The doctor says 15 to 20 minutes is fine. We can still see you today.

Oh, thank you so much. I was worried I'd have to reschedule.

No need to reschedule. We understand. Accidents happen. Just drive safely. We'll be here when you arrive.

Thank you, Linda. I really appreciate your understanding. I'll be there as soon as I can. The traffic is starting to move now.

Good. Take your time and be careful. We'll see you soon.

Thank you again. Bye.

Bye-bye. Drive safely.

How to find the clinic.

Good morning, Riverside Clinic. This is Linda speaking. How can I help you today?

Hello. My name is James. I have an appointment tomorrow. I'm a new patient. Can you help me with directions?

Hello, James. Of course, I'd be happy to help. What would you like to know?

Well, first, where can I park?

We have a parking lot right next to our building. It's free for patients. Just look for the sign that says Riverside Clinic Parking.

Okay. Free parking next to the building. That's great. Is the lot big? Will I find a space easily?

Yes, we have plenty of spaces. You should find parking easily.

Good to know. And which entrance should I use?

Use the main entrance on the front of the building. You'll see glass doors with our clinic sign above them.

Main entrance with glass doors. Got it. And which floor is the clinic on? Do I need to take an elevator?

We're on the first floor. When you come in through the main entrance, you'll see our reception desk right in front of you. You don't need to take the elevator.

Oh, that's convenient. So, let me repeat to make sure. I park in the lot next to the building. Use the main entrance with the glass doors and the clinic is right there on the first floor.

That's exactly right. You've got it perfectly.

One more question. What's the address? I want to put it in my GPS.

The address is 320 Riverside Drive. That's 320 Riverside Drive.

320 Riverside Drive. Perfect. Thank you so much, Linda. That's very helpful.

You're very welcome, James. What time is your appointment tomorrow?

10:00 a.m.

Great. We'll see you tomorrow at 10:00 a.m. Remember to arrive about 15 minutes early.

I will. Thank you again. Goodbye.

Goodbye, James.

Checking your appointment.

Today is the day. My appointment with Dr. Chen is this morning. I changed it from the afternoon to 10:30 a.m. That's in about an hour. Let me call to confirm everything. I want to make sure I have the right time, the right doctor, the right department. I need to arrive at 10:15 a.m. That's 15 minutes early. I should bring my ID and my insurance card. Let me call now. I can do this. I'm not nervous anymore.

Good morning, Riverside Clinic. This is Linda.

Good morning, Linda. This is Peter Anderson.

Hello, Peter. How are you?

I'm good, thank you. I have an appointment today. I want to confirm all the details.

Smart idea. Let me pull up your information. Can I have your date of birth?

March 10th, 1998.

Perfect. Okay, Peter. You have an appointment today, Tuesday, February 10th, at 10:30 a.m. You'll be seeing Dr. Sarah Chen in the family medicine department. Tuesday, February 10th at 10:30 a.m. with Dr. Chen in family medicine. That's correct.

Great. And just to remind you, please arrive at 10:15 a.m. That's 15 minutes early.

Yes, arrive at 10:15. I remember. Should I bring anything?

Yes, please bring your ID and your insurance card. If you have any medical records from another doctor, you can bring those, too.

Okay. My ID, insurance card, and any medical records. Got it.

Perfect. Do you have any other questions?

No, I think I'm all set. Thank you, Linda.

You're very welcome, Peter. We'll see you at 10:15 this morning.

See you soon. Goodbye.

Goodbye.

Look at me now. Just a few days ago, I was so nervous about making that first call. My heart was racing. I didn't know what to say. But I did it anyway. Then I called again to change my appointment. I even asked Linda to teach me about the NATO phonetic alphabet. I looked it up online like she said. Alpha, Bravo, Charlie, Delta. I know them now. Today, I confirmed my appointment. I spoke clearly. I asked questions. I wasn't scared at all. This is progress. Making phone calls in English isn't so scary anymore. I can do this. I did do this.

Great job, everyone. You just watched 10 real conversations for calling the doctor. Did you notice how Peter became more confident with each call? At first, he was nervous, but he kept practicing. By the end, he felt confident. You can do the same thing. Remember these important tips. Speak slowly and clearly. It's okay to ask someone to repeat something. You can say, "Can you repeat that?" Or, "Can you speak more slowly?" Most people will be happy to help you. Also, did you see how Linda was always patient and kind? Most medical receptionists are like this. They want to help you. Don't be afraid to ask questions. It's better to ask than to be confused. Which conversation was most useful for you? Please leave a comment and tell me. I read all the comments. If you enjoyed this video, please click the like button and subscribe to our channel. Share this video with a friend who is learning English. And don't forget to watch another video to keep practicing your English. Thank you so much for watching. I'll see you in the next lesson. Goodbye.