Virtual Assistant - Week 2

Of the class. Happy happy Sunday, beautiful people. Um, hello Lea. How are you? Welcome Josiah, Timi, Solomon as Hi Rose. Welcome.

So we are going to just use two to three minutes to wait for others to join us so that we can start. We have I have a lot packed for you guys today. And um so Rose, how was your week?

>> Good evening ma. It was great. Thank God. yours.

>> Oh, I had a very busy week, but I thank God. Why is my Why is my Give me a minute. Okay. Sorry, I had to change my background. Welcome. We have um nine people. Let's just say eight minus me and minus uh Mr. Solomon. So, Bri Johnson, you are welcome. Chair Kaj John, you are welcome. Holy Spirit, help me with these names. I hope I pronounce that correctly.

>> You're welcome. Josiah, welcome again. Perpetual, welcome. Raymon, welcome.

>> Welcome. Rose and welcome, welcome, welcome.

So, today I said last week we are going to be having a live class. We we're going to be talking about Gmail. A lot of people thinks that Gmail is just to send message and receive message. But there is so much more we can do with Gmail. Uh not just Gmail, we have the entirety of Google Suite. So the Google Suite app comprises of um Gmail which is Google mail comprises of Google drive, Google spreadsheets, um Google PowerPoint, so many Google forms, we might not be able to exhaust everything that has to do with the Google suit but we are going to have to there's Google maps, there's Google calendar and today we are doing Gmail and Google calendar.

you're going to see so much on how to clean up your client's email. So, interestingly, I decided that I'm going to add to my services cleaning up a client's email. Now, there are a lot of clients that have their a lot of CEOs that have their emails. You will see 3,000 unread messages, all this, you know, stuffs that people subscribe to that they don't even use. My boss, my client has 60,000 unread emails. I told him, I was telling my friend, now they didn't pay me for this. You got to pay me to clean up your emails because your emails need to be cleaned up. 60,000 red emails. Oh my god. Right. So there, let me tell you, you can offer that as a service. I'm giving you a tip.

So, I was listening to one of the VAS that I look up to on YouTube. So, I was listening to her and she said a client paid her $150 to clean up his emails. It's not big money when you So, you can you can take that as a service to, you know, offer that as one of your services. I'm going to clean up your emails for you for let's say you can say a,000 emails. you clean it up for $100 or 150 or 200 depending on you. You can say more than 5,000 emails. You want to clean it up with maybe $500 to $1,000, you know, just based on you. So everything is you. And so as a VA, you can offer so so so many services.

I hope you can hear me loud and clear. Let's get down with our emojis. Give me the emojis if you can hear me. You remember the rule of our class. There's no dull moment here. So you got to give it to me back to back. There's no dull moment in this class. I don't do I don't appreciate dullness. Thank you. Thank you. Thank you. Thank you for the emojis.

So um I think last week we had like I do not want to exaggerate 18. Let me just close it out at 18 people in this class. Where are where are the rest of your people? What's happening? I do not want someone to draw me back as soon as my as soon as I start teaching. I don't understand. I don't understand. I'm going to be as slow and steady because one thing I do know is everybody do not have the same capacity to assimilate. I'm a very slow learner. Yeah, I'm a very slow learner. When I was in school, my best friend when she reads when she reads like a handout, she understands it in one go. But for someone like me, I have to read that over and over and over and over and over and over and over and find stories that I can put around it so that it sticks to my head. So I know there are a lot of people that do not have the you know capacity to assimilate as fast and I am going to promise you that the class is going to go as slow. If you're a fast learner you grab it. If you're a slow learner I got you right. I'm going to do as much as I can for you to also learn. And as usual you are going to collect the recording from Mr. Solomon.

It's nice to have you guys on board and um for Google Calendar. Okay, let me wet your appetite for what we're going to be doing in Gmail. So, you're going to be learning how to grant access to your clients. So, let me just give you the theory before we go into the practical, which I'm still have to still reiterate again. So, there are a lot of clients that you work with that want you to manage. Now, if you're going to be doing a service that you're going to be cleaning up a client's email, the clients might not trust you enough to give you access to their email like to give you their password. So, because one, you are might be in a whole thousands of miles, you know, country distance from where your client is and he doesn't trust you. So, what do you do? There are different ways you can your client can grant you access without giving you password to his email. You're going to be learning that tonight. We're going to be learning how to create labels, how to start emails, how to automate.

So I have in my >> my slide may do you want something for me? Do you have something to tell me? Did you cook rice that you want me to come and eat? Invite me. You are m on mute. So maya please mute your mic. Thank you. Okay. So I said something and now I am lost.

>> You're talking about trust between client and you maybe they will not allow you to access their email.

>> Thank you. Yes. Thank you. So when you meet a client that doesn't want you to that doesn't want to give you access, it doesn't trust you yet to give you access to his mail. You will say, "Don't worry. Worry not, sir. I have a way you can grant me access as your admin without giving me your password. I don't want your password. Just give me just help me grant me access to be your admin and you kick off from there. So without much ado, let's get right into it. I'm sharing my screen. Oh, let me share my screen. Entire screen. you. If you can see my screen, give me my emojis. I need to have my emojis. If you can see my screen, give Caesar, give to Caesar what belongs to Caesar. Emojis belong to me.

All right. So, if you can see the materials we have, this is what um we are going to be doing. two types of email management. Basic email management and um advanced email management. So we are going to be sharing assets labels, star email, signature. If you've seen some emails, you'll see their picture or something about their logo and you're wondering how did they do this? You're going to be learning that today. how to schedule and how to use artificial intelligence, how to use chat chippity to draft out your emails. We're also learning advanced email management, ebox cleanup, filters, templates. Then calendar management is the next thing if we have enough time to go through that. Um, if I should leave this um what was it called? Let me get here. Oh, okay. Nice.

So, first thing first, if you want to go into your email, what you would do is so when you go to your Chrome. So, now if you're using your system, you don't need to download Gmail into inside your system. But when you are using your phone, you need to download Gmail on your phone in order to be able to access Gmail. But on your system, you don't need to. Once your Chrome is set up, what you do is you can either see Gmail here or the best and fastest way you can access all the Google apps. If you see if I if I toggle my mouse on it, you'll see it says Google apps. So the best way to access every of the Google app is on this nine dots. You have your 1 2 3 4 5 6 7 8 9. Let me move this. So on this nine dots you have here you can see drive, email, Gemini, Maps, um search, calendar, so many of the Google apps that you would need. So today we are going to be um working on Gmail and I have started. Please at any point you do not understand. I might not see your message in the chat box. Unmute yourself and tell me to speak to go back or this is you page. You are here to learn. You can't see my screen. Please, who else can't see my screen? Oh, if you can see my screen, please say I can see your screen. Don't go to the chat box. unmute yourself please. I I can see your screen.

>> I can see Johnson. Bri Johnson, please can you log out and lo again? Thank you. Could be your next.

>> Okay, ma'am.

>> Thank you.

>> So, what we have first is to um you go to settings if you want to share your client.

>> Thank you. If you want your client to share access, you go to uh when you open the email. So now this is you telling your client what to do. You can send a screen recording. You can send screenshot. So when you you tell your client go to settings in the mail, go to see all settings. You click on it. You go to account and import. You click on it. Then you will go to grant access to your account. So if you see grant access to your account, you go to add another account. So now you are telling your client on how to grant you access. So you will tell him when you go to settings, you go to account and import, you scroll down where you see grant access to account. So now these are the various ways. um when you want to grant access, he's going to have to see, you know, all these um security stuff that he needs to do in order to grant you access. So, I'm going to use my phone to grant access to to my system so I can be able to add a mail. So, I want to add my second email to this account. I'm sharing. I want to grant myself access. Next step. So what it says here is you are about to grant goret 212@gmail.com access to your mail. You will be able to revoke this later. So now please mute to my thank you. So now now what this does for your client is your client has the bigger um I wouldn't want to say the burden of proof because he's not proving anything right so now your client still has the 100% control over his account because it says here that you are about to grant so so and so person access to your email now you will be able to revoke this later so anytime your clients probably you guys are done with your job with your project your client can go back and revoke the assets he has given you. Now this is way much better than giving you password. The danger of your client giving you his password there has to be a level of trust. Now the danger of your client giving you his password which I don't think anybody here should have the mind to do is that you can change his password at any point in time which is a crime. You can do a lot of things because you have the password to his account which as a virtual assistant that has integrity, you are not allowed to do any of that. So, but why does granting access works better? The client has full control of his account. He can revoke it at any point in time. So, send email to grant access. Yes, please. A confirmation request has been sent to Goreti blah blah blah. So what do I do? I will go to my account here to accept the assets that has been granted that has been given. So the first email here says, "Amarachi has granted you access to their Gmail account. Accept or deny. Hi Anazodo, Amarachi, that virtual assistant girl has granted you blah blah blah." So what will you do to accept this request? You have to click on this link to reject. You click on it. So it's giving you now the options to either accept or um reject. So let's go back. I don't want to I don't want to give access to myself. So once assets has been given you are going to when you click so in order to know that assets has indeed been given if you come to your picture here you would see um another account added to your stuff here. So in case you're unable to see you can just refresh it will be here. So when you see it here you will now be able to click on your client's email and you are in. So please do you did you understand up to that point

>> this is confusing is your phone you're using or is your laptop to grant the access

>> ma'am ma'am please can you come again with the steps the steps just by saying it for those of us that are shutting down

>> sure no problem I'm using my laptop So if sorry um the person that asked for the stab give me a second I will get back to that. So if you notice what happened I granted access from this email this email here is my dad's virtual is my company's email I granted access from that virtual assistant girl to my to my other email. So what did I do after I granted access so that you don't get confused please I left this place I left this chrome so if you work with systems you know you can have so many um different chrome account in your system I left this chrome please just follow my mouse as just follow this thing that is moving pay attention please I left it I clicked on this place I went to my other email and I saw I got the notification Amarachi has granted you access to their Gmail account. Everything I'm doing is on my system. This thing can also be done in your phone. But because I want to have a better view, I am using my system. So now this is I'm because it's a practical class. I don't want to be saying it. I am doing it so that you see. So now this is Goret's this is the other email. authority 212 that I granted access. So now I am acting as the client and the freelancer. What I'm doing now is I am acting as if I am the client granting access to me the freelancer. I don't know who asked that question. Did you understand it now? Thank you. Thank you. So now I have confirmed access and I am going back to my client account. I am going back. Now I am back to my client's account. Right? So what I said earlier for the person that said I should go back to this step. So now I I did not accept the the assets I granted initially but I have done it now. So if you accept if your client accepts the as if you accept the assets that your client has granted, what your client will see at the top of his email is Bri Johnson has now delegated access to your account. This notice will end in seven days blah blah blah. If you accept it, it's going to say Bri Johnson has accepted this that blah blah blah. You can decide to review settings here and revoke the assets that is for the client. So now for the person that said I should take the step by step for the person that is now do you know what happened? I have accepted it. That's why he's no longer here. Network can be very slow. So it's not it might not be moving as fast as we are in Nigeria. So even if I I am using 5G in fact 5G MT 5G you are you are still going to experience network issue. There's nothing that can be done it. So when you are letting your client know, now this is a step by step. You are letting your client know to grant you access. You will tell him go to your settings up here. Follow my echos see all settings. He will click on it. You will say go under account and import. If you are using your phone, you might not be able to see this way like this as it like this. It might be straight like this. I don't know. I'll have to check that again. So, you say go under account and import. Then scroll to where it says grant access to your account. If you see here grant access to your account, you see that access has already been granted to go 212 here and it shows that I have accepted it. If you are following, please send me emojis. I am asking if you're following so that I can take everybody step by step. It's not easy so that everybody learns it. This is something you can offer as a in fact it is one of the it's one of the services I offer. I manage client's calendar. I have two clients that I I currently manage their calendar. So pay attention is a is a skill to manage a client's calendar. It's not everybody that can manage a client's calendar. So it is Q. So access has been granted. Let me refresh this network can be networking. Okay, this is giving me a slow a slow vibe of network. Let me go to myel because what I don't Please just give me a second. I should go back to the MCN. back to the NCA Sorry for the break. Sorry for the break. Sorry for the break. Please, if you can hear me, let me just know that you can hear me, please. Thank you. Um, let me share my screen again. My entire screen.

>> Okay, I'm sharing my screen. Please, if you can see my screen. Can you all see my screen? Thank you. I know. I love you. Okay, we would have to come back to that. I wanted to show you guys something. So, we'll come back to it. Okay, so the next thing we will do. So, now this is the steps to show um what was it called? To grant access to your account. Let me leave this space. The next thing we are to do which we have on the slide after your client has granted you access. Now it depends on what you and your client decided to do.

>> It depends on what you and your client decided to do. So if your if your client is if you and your client's project is to clean the inbox, there are different ways of inbox cleaning. But right now we are starting from the basic to the advanc. The advanc is where you'll see inbox cleanup. So we are going to just look into these and what the what they mean. Inbox is where you get your messages you you get new emails that comes in. Star. So when you want to start a mail, when you want to start an email, let's say the email is very important and you don't want to forget it. probably you are busy at the point and you don't want to just lose that email or let it just go down. What you do is you just start the email. Now there are a lot of um there are so many different colors of star you can use. Basically anything you are going to be doing in your email you are going to have to set it up from your settings. So now I want to change the color of star. Now let's say I want yellow to means for my information. Let's say I want yellow star to mean to me for my information. I want red to mean audience. I want purple to mean maybe my clients or something. I just want to give them different colors. So what you do is you would come to your setting. Now you you are under the general settings. So you will go to where it says star and if you look into this place you'll see different colors here. So what is only available that is in use right now because if you notice when I clicked on my star it was only the yellow that popped out but I want all the stars I want all the stars to be in use. I have in use. Now what did I do? I clicked on all stars. So, let's go back to the inbox so I can be able to start the mail. Sorry. Whenever you do anything in your in your settings, please save changes. Always save changes in order for it to have effect. So, now I don't want this to be yellow. I want it to give me different colors. You see as you click on it, it brings out different um color. Right? This is a blue star. If you can see that, please let me know. Just emojis. See, I want to get this energy from you all. I know in as much as you are muted, but there is something that happens when an energy when I'm getting an energy from you, it encourages me. It's not easy to teach anywhere. So, please help me. So let's say now blue is signifying that oh probably my client has sent a mail and I just I want blue to be for my client so that when I go back to star I can easily just click on what I want. So this I've start this particular email. If I don't if I now come into my inbox instead of going looking for the email let's say it's very urgent. You don't need to go back to your inbox to start looking for the email. What do you do? You just go to star and you see there start with the blue the blue you put it. You just click on it and do whatever you want to do. You don't need to go back to your inbox to start looking for a mail that you have star. Don't stress yourself. Just go to star. It has its own its own chin here. So now that star we are done with star is funny thing is most of these things are just something that anybody can do. So what do you do? Snooze is to let's say a reminder. You put a mail you can snooze it to give you a reminder on your email for you to send. You know when you set up an alarm, you snooze the alarm. Your alarm rings you up. You know one wake up, you snooze it for the next 5 minutes or so. That's what it does. You know what sent when you send any email you send out, you find it in your sent box. Any email you do not you you you were drafting and you did not send and you clicked. Let's do um this thing. So I want subject be a VA students recipient um go togmail.com. Now I want to send hello viewers. It is my honor. I'm just going to do it is my honor to welcome you to this class. And let's say as I'm as I was typing or as I'm typing my hand mistakenly went to and then you are now oh the email did it delete blah blah blah. No, there's no email that delete except you delete it. Just go to your draft. It will be waiting for you in your draft box. So I know that there are so many of us that already know what this does. But there are a lot of people as well that don't. So don't it's not going anywhere.

So one very important thing I want to teach us today this evening is how to label give me a minute to connect to my power station. Nepa has just give me a second to connect to my power station. Okay. Yes, we're back. So, we're on drafts and we're done with draft. So the next thing we want to do is how to create labels. How to create labels. And what does label do? Label do like label does a lot of things. And not just creating labels. You we create labels manually and we automate labels. So if your client if your client is into sales for example and there's this email that comes in all the time all the time and you notice that the email is clogging your client's inbox what do you do you create label so let me see everything that is kindly here I want to create a label for it so now there's what is called folder and there's what they call label there are two different things so I want to create a label for What do I do? I have highlighted calendarly. So I can create a label. Now I want to create a label. So if you come here you will see create new. I already have some um usually there are labels that comes automatically promotion for rooms blah blah blah. But I want to create a new label. You click on create new. um I want to save this as kini. I don't want to nest it under anything. So let's say for example what this next label means is a subfolder a sub you know a subfolder. So but I don't want to because this is I'm just creating calendarly for the first time. Let me just create it. So what do you do? How do you find your labels you've created? You find them here. And now you see your you see them here like this calendarly. So now let's say there are urgent emails you want your client to look at in the morning when he opens his email. What do you do? Let me use this Google as another thing. You come here label as create. you say audience.

>> So as he opens his um email, he goes to the label titled or named urgent and he sees oh these are the things that are very urgent for him to handle in the morning. So he knows that these are the things he needs to urgently work on. I don't have much emails on this email but let me now say I want to um let me say even as this is urgent I also want to label it another thing even as it's urgent I also want to label it very important It can be urgent and not important. It can be urgent and very important. So like very important you create it. You see that here it is showing urgent and very important. So your client knows that as it's coming in in the morning he's seeing that he has a very an urgent email and very important email to attend to that he doesn't want to miss out on anything. So he attends to it right? If you are following give me emojis at this point so that I know that I am not talking to myself. So now I said if you are following another thing is if you are understanding if you are there are two things if you are following if you are understanding another emoji if you don't understand let me know please if I'm too fast call my attention I'm here to serve you all. So as many label you can create as many label as you want. Please, where are you lost? You can unmute. Where are you lost? Take me back. Where are you lost?

>> Okay, this label

>> like we the like when you're trying to talk how to create the label and for the audience me and the one that is very important. I think that's the place I lost it. My network was kind of bad.

>> Okay. So what I said is if you have a mail that is very okay so let's say you want you and your client your client will not be calling you all the time or sending you emails that what do I need to do what's very urgent what was blah blah blah you don't need to do that now this is where you your skill as a virtual assistant comes in to be able to make things work very fast so what do you do let's say you have a routine in the morning you check your client's email you guys work on that whatever in the evening before you go to bed you'd see pro you see oh this is what he needs to attend to in the morning you list them out and instead of you now waiting for him morning that when he wakes up people will come to avoid that stress just click on those just click on everything every email you want him to do because I have labeled this I don't want to label it again so that it doesn't look too cloggy so just click on it when you click on it there are Two different ways you can label. What I have been doing now, I've been right clicking. Another way you can do it is you can come to this more up here. Then you will see labelers. Once you click label as click now, why are you stressing yourself ahead? Once you click label, you come to create new. So if you already have very important and want you want to you know label the email is very important there's no need creating a new one just click what you already have here but if it's not here if you want to do something like let's say you are creating a label for his travel um and you put every important message or receipt now there are clients that come back and they tell you oh I want to do um reimbursement like my client when he his company there's a company that signed him. So whenever you travel company travel you know you don't use your money. If you use your money what you do is when you come back you send them receipt and everything you've spent for them to reimburse you. So now if you want to do that you create a new label and title it receipt so that what what he does is he doesn't let's say he traveled on March he traveled April he traveled May instead of you to now clog up all the receipts together now for income and start looking for them one after the other you can just highlight the May receipt and title it May receipt May receipt for him to be able to know that this is where all the mail receipts are. So that when he comes instead of calling you on phone or stressing or looking for them, he just goes to the label here and sees mail receipts and click on it and get the emails you want and he's good. Do you understand now? The person that asked me a question.

>> Yes, ma'am. Yes, ma'am. I understand now.

>> Okay. Thank you. So that's what you do. So that's you can create as many labels as you want. In fact, labels even help you. So if let's say without highlighting, let's say without highlighting, you create a label. Kichi, I'm here. Please ask me. Unmute and ask. I promise you guys I'm going to carry all you all along. So ask me.

>> Okay, ma. Good evening, ma. Um,

>> good evening.

>> I'm following you. I'm on my system here with me. So I'm trying to create um a label. I'm just following um what what you are doing. So I was able to to create a label but I don't know how to highlight um the messages that so that it will fit into the label. That's where I'm lost.

>> Just just use your Okay. Just use your mouse, right?

>> Okay.

>> Just use your mouse and click on this box. Just Can you see where my mouse is? Do you see it in your system?

>> Click on it.

>> Yes.

>> Did he highlight?

>> Yes, ma'am. So if if you if you're not careful, you might be clicking inside. Don't click inside. Just click on the boxes. It will be highlighting for you. Click on the boxes. Just take your mouse to the end part of it. How many have you been able to highlight now?

>> Okay. Four. Now

>> you are good to go. So you can highlight as many as you want. Is that understood?

>> But ma I thought if um if um I highlight it once you go to under the label and click on that particular um folder you will see all the highlighted message is not showing like that.

>> Did you highlight and create a label? You will not did you. So another thing that's what I wanted to tell I wanted to tell you. I said if you create a label, right? Let's say you created a a label and you you can create a label without highlighting. Now I did not highlight anything here. I want to create a new label. So because I don't have much emails in my brand um email, let me switch to a chrome where I have much email so we can work together. Oh my god, my email is a mess. So now now I don't want to highlight anything. I want to create a label. I will come here to create new label and I will click on create new label and I want to do create a label that says to do it is something that means any email that goes into this to-do label is work something I need to work on then I will create now what do you do now we are doing the manual one we've not gone to where you automate it We're trying to do a manual label now. So I want everything that has to do with I can just pick. So everything that has to do with this I just want to what do you do? You can either move it in two ways. You can right click and you see move to or you come to this box here up where my cursor is. You see move to then you move it to to-do. But in order to have something working for you well don't move different emails into one. I just did it just based on this class because I don't have time to go and start looking for emails that are similar, right? So let's say everything LinkedIn now I want everything LinkedIn. I want to create I already have a label for LinkedIn here. So I will now move everything LinkedIn. This is the manual way you would move it. Now there is a way for you to automate it so that any email that comes that is LinkedIn doesn't go to your inbox at all. just enters into the label. But that's we are going to go get right into it. So if you've been able to at least know how to create a label, you've been able to know how to, you know, create labels of different kind of labels. I think just give me an emoji. Ki, I don't know if I answered your question.

>> Yes, ma'am. Yes, ma'am. I've gotten it now.

>> I like it. So if you able to know understand how to create a label to this point, can I get an emoji from you all as my thank you?

>> Rose, I'm coming. You are breaking my heart. Only one person is church. Everybody let's leave. Let's close and go. Rose they've given me enough emoji that have s my spirit let's get to your question sorry did not get from me I don't understand problem please ask

>> if I want to ask if it's people that have laptop that are actually participating what about those using Android can we create all these using our Android.

>> Of course, you can create. Hold on.

>> You can create a label using your phone. So, I have to I have to stop sharing for a second so that I show I show Rose this thing from my phone. So, Rose Mala okay I'll do a screen record on phone and send to Solomon to send to you people that are using phone I will do a screen record does that work for you Rose

>> yes ma'am be good

>> thank you all right let's go we've been able to create labels we've been able to know how to open all the tasks to be in use. The next thing we are going to do, let me share my screen back to entire screen. Um, what do I have for the next thing? How to schedule email. This has been one of the most resourceful resourceful thing that has helped me as a virtual assistant. how to schedule email. So because I know that my client and my client's clients are in the US and we don't have the same time zone, we have entirely different time zone. What do I do? Let's say today now that is Sunday. These people are not like Nigerians that you can do anyhow and send emails at any time. They value their time. So today that is Sunday. Now, I want my client or someone he wanted me to reach out to during the weekend. I want the person to be able to get a mail 8:00 a.m. in the morning, his time. What do I do? How do I schedule it? You come to compose, you put the name of the the email of the clients or you are applying for a job. You want them to get the email first thing and you don't want to start saying um start cracking your head to send the email and everything. Let's say in your leisure you were so relaxed. The ideas were just flowing in your head. The proposals were in your head. you were very so relaxed and you were typing you know like oh if you don't want to leave it in draft even is as you are sleeping you want to be very certain that this email goes out you type your email let's say I'm I'm searching for a job um there are some job proposals that they will tell you use the job title as the as the subject so executive virtual assistant assistant and just for the purpose of this class I will not be able to I don't want to type long so we are all able to have full understanding um and please if you are sending your mail in this time and error if I catch anybody saying dear ma dear sir you're in trouble especially as a freelancer 9 to5 they can be doing what they are doing but if I catch you saying dear dear sir kin in this time and era please don't do that let's move from that so as far as your eyes can see I always like to see me because whatever you cannot imagine you will not be able to get so if and one tip don't go and say hello Mr. Francis, they don't like address them as they with their name. They they want to know that you are talking to them. So now let's say I'm addressing Hello Michael. My client is in the US. His name is Michael. Why you disturbing my class? Please give me a minute. Someone is disturbing my class. I'm back. So, hello Michael. Whatever the proposal you want to write, Kini. Um, so let's say you want to apply for the role of executive virtual assistant. I came across your I came across your uh what was it called? Oh, where did my brain fly to now? So, I came across your whatever in Upwork, please. Thank you very much. I came across your job bro, your job advert, your job ad in Upwork. Let's say you don't want to send him this thing on Upwork. You were able to get his email. You carry the email and then and you put all those your sweet sweet things inside. You put all those your sweet sweet stuff in the this this thing is stress. Yes. Move. So you are done typing whatever you want to type instead of to go to send you want to schedule it so that he gets it in the morning. What do you do? You see this drop down here that is close to send. You click on it. You see schedule send. You click on it. Now already already my time is already in Eastern time which is my client's time. So if you for yours it will be WAT Lagos time. It will be what? Plus one already for you. Anybody that is using your email, check it and let us know what do you see already. My time is already in US time zone. This is what I have here in US time zone. And also before you schedule, make sure

>> ma please come

>> sir. Help me. What did you say? Help me. Help me.

>> He said you should come back again.

>> So where where are you lost? Let me pick you. Follow me. I am

>> But I'm lost from the beginning.

>> Please find us. Find us. Sorry.

>> So, but you're going to get the recording. I might not be able to go back from the beginning because of every other person, but you'll get a recorded call. Um, what's his name? Stanley, you said you are working with it on your system. Please, what do you see when you want to schedule send are you here with us? Yo, as we're looking at it only we go do we never even finish basic.

>> I'm not in my system now. I want to collect something. I'm coming. Hello. Okay. Tomorrow morning.

>> Tomorrow afternoon.

>> Monday morning.

>> Hold on. Under the schedule. Under the schedule. What do you see? You can see if you following my mouse, you can see Eastern Daylight Time. What do you see here? Here. What do you see here?

>> Yes. Not sharing.

>> You're not seeing my screen. Oh my god. Oh my god. Oh my god. talking to myself all this.

>> Can you see my screen now?

>> No.

>> No.

>> Other people were telling me that they were seeing it. Now if your screen is not showing and others can see please just log out and log in please so can be able to move forward. It could be a network glitch. Network network has been so bad. Please we are in Nigeria. Network has really been so bad. If you can see my screen again let me know please. Thank you. Thank you. So, I have Eastern Daylight here. I said initially this is my client's time. So, I want to schedule this. I want it to be for tomorrow, March 16 at 8:00 a.m. If you want it to be for 9:00 a.m., 10:00 a.m., whatever time, just come to this place that says pick date and time and set your custom listing yourself. So even if you want to schedule a email for next month, next December, you can schedule as you can schedule hundreds of email. So but I want this to go on Monday morning. I will now come here and say let's just save because I want the person to be able to still wake up early and not go and start checking his email 9 a.m.

>> Yeah, I think I'll end.

>> Ma'am, please I have a question. Let's hear it. For those of us in Nigeria, how do we change our time zone from West Africa to the time zone of the client? So, you would have to go to your settings, your clock, your date and time. Just the normal way you change for a phone. Just go to your settings. I'm going to have to um So, let me schedule this. Let me schedule this first. But you don't necessarily have to do that, right? So, instead, what you want to do, you can do that. There are two ways. So, but let me schedule this. So, I've scheduled it. How do you I'm coming to your question. How do you now find a mail that has been scheduled? You will see it here. You'll see it here. It says schedule. You see here it says schedule. Now, let me go to your question. Give me a second. I really don't like this noise. So, now you see here, right? You guys can now know where when you schedule a meal, you already know where to find it, right? So, let me go into his question.

>> Oh, I'm talking to myself.

>> We are here.

>> Huh? You people should not do this. So, please we we allocated this time to learn.

>> Listen. So you already know. So now let me answer his question. He asked a question. How do you change it to your client's time zone? While you can do that. Thank you. While you can change it to your client time zone to be able to be very easy for you, you can also come to your Google very easy. Life has been made easy for all of us. You can come to your Google and type let's say your client is in the EST time zone. EST to what? to be able to know. So let's say you are in Nigeria, you want to be able to set it. So EST they do they are 4 hours um EST 4 hours ahead of them. Now in order to be able to calculate that I love to use the survey time. So you just go to EST to what

converter. What does this do? You can be able to say now, let's say 8:00 a.m. my client's time. Let's go to 8:00 a.m. my client's time. Instead of even stressing myself, dragging it, just come to 8:00 a.m. my client's time. So, 8 a.m. EST time. Now is 1:00 p.m. It's 1:00 p.m. Nigerian time. You could see I was saying it. So, there are four hours. 8, 9, 10, 11, 12. 8 a.m. Sorry. Well, ahead of them rather. So, 8. How do I calculate this now? My brain has been braining. So, 1:00 p.m. 8:00 a.m. is 1 p.m. Yes. 12:00 p.m. Our time is um 12:00 p.m. Our time is. Is this correct? Yes, this is correct. I do know that I start work at 12. Yeah. So, 7:00 a.m. their time is 12:00 p.m. our time, which is correct. So, 8:00 a.m. their time is 1:00 p.m. our time. So, we're 4 hours um ahead of them.

So now, what do you do? Let's say now you're able to get this. You're able to figure it out to know that um 1:00 p.m. is already is going to be 8:00 a.m. their time. So now you come back to your email, right? You come back to your email and set it up. You want to schedule the in. So, you schedule it for 1:00 p.m. your time. Once you schedule it for 1:00 p.m. your time, it goes. The client gets it at 8:00 a.m. his time or 9:00 a.m. his time. So, if you are doing 12:00 p.m. your time, it's getting to him at 7 a.m. If you are scheduling it at 1:00 p.m., he's getting to 8. But remember, if you are doing it on your client's time, you don't need to change. You don't. If you are doing it on your client's email in, you don't need to change anything because it's already going to be in their time zone. You don't need to change anything if you're doing it.

So, secondly, how do you do? You come to your settings, your system settings. So, if whether you are using Mac or you are using um Windows, you just go to your settings, click um date and time under the general. So, you click date and time. You click date and time. And then you set. So, as you're setting it, you set it. But when it comes to time zone, the person that asks the question, when it comes to time zone, you can change it from what to Eastern. Eastern time. So, my is already saying Eastern Daylight, Washington DC in United States. So, you can change it from your settings. I believe that's clear. Can move to something else. Correct. The person that asked the question.

>> Thank you. So, you've been able to learn how to schedule a message, an email rather, how to schedule an email. So, what is the next thing we're going to learn today? Signature. Signature. Um, I think I have a signature in like that virtual assistant girl. Have I been able to set that up? Let me see. Okay, fine. Thank God I've not set it up. So, let's set it up together. Let's set it up together. So, I want to set my signature. I don't know if. So, how many of you have seen emails that when when they come in, you'll see either the person's picture, the person's logo, or the person's signature at the end? So, when I say signature, I'm not saying it can be that as well, but let's let's let's just do the practicals. So, you go to settings, you go to general, then you scroll down to where you see signature and you create new. I want to create a new signature for my that virtual assistant girl page. So, the signature name I want it to be that virtual assistant girl. Assistant girl. I create it. So, now you would now add as so many things as you want. So, my name or I love this one best. At the end of the email, you always say warm regards, best regards, kind regards, whatever. So, I want my own to start from best. So many people have different ways where their email starts their signature starts from. But I want my own to start from best. Amarachi. I would add my email address, which is um, let me just use this one. I will add my email address. Anything you want to add for people to be able to easily get your emails so that you are not bothered. Oh, how will clients even know? Any client that wants to refer, you can even just come back to your email where you guys have already had a conversation. If he doesn't want to copy from there, you can copy from your signaturegmail.com. So, as many as you want to do. So, but I want this to be. I want to change the font. I want it to be in that that font that it is. Um, do I want a space? Yes. Let me have a space. So, you can decide to bold it. You can decide to large it to be like this. You can decide to put color in it so it pops. Yes. Then, if you have a website link, you want your website link to be attached here so that anybody can easily just go to your website. Just click on this link, put it website. I don't have a website link. So, you can go there, copy the URL of the link and put here. So, let me copy a URL just for the purpose of this class. is loading. So, let me just copy this URL. Hello. Let me just copy that URL. Come on. Come on. Come on. Come on. Come on. I'm having a beautiful time here. So, I paste it there to be my website link. For many of you that are doing businesses, you can add your link here so that it's easy for people to just go to your link. No, don't stay here. H no, I want you here. I want the link here. Delete this. Yeah. So, I want the link here. Um, let me just say another thing I can even do is just to even type it like this thing now that I have copied. So, what you can do once you do, just click on this thing here. Automatically it's it turns. This is my website link. So, now you.

>> Yes, sir. Please, my network went off. I didn't. I haven't really gotten anything from this.

>> Is it the signature part?

>> Yes. Yes.

>> Okay. So, let me reiterate it. So, when you want to set your signature, you go to your settings. Under settings, you go to the see all settings. You go to general. So, when you go to general, general here, you just scroll down, just from here, from the top, just scroll down, take your time, just scroll down a little. You will see signature. When you see signature, you will see something here that says create new. You create it. Put the name here. So, I put my brand, that virtual assistant girl here. Then, whatever you want to be inside the signature, you put it here. And like, you can put your name, your email, your phone number, whatever you want. You can put your website link. As a business person, you have a website. Add the link here. Now, as a business person, you have a logo. You can insert your image, your logo there. I don't. Google Drive. Let's go to Drive. I don't think I have any. Let me just upload it. I don't have. Oh, let me browse. Don't think I have uploaded anything with this email. Let me browse. So, if you have your um logo in your Google Drive, as long as it opens, just take pick find your. So, now I want to use my picture as my as my to be there. Let me take this one and add it. Is loading. If you can still see my screen, please emojis. Only four people.

>> Okay. Can you please ask.

>> Um, are we allowed to use our signature on our client email, an email we are managing for our client? We use our signature on it.

>> Why will you use your your signature? Your client's email.

>> Your client already. If so, now this is where you now come in. Instead of using your own picture, h use your. Set it up for your client. Let's say your client does not even have his signature. Probably he doesn't even know about it. Set it up using his using his website, using his logo and put it there. So, now if let's say. So, now there are two things. If let's say because there's one of the clients I'm working for. If it's a company now, they will create an email address for you. Right? So, let's say you are working for Dangote. Dangote creates an email address for you. So, that when you are now acting as a staff or an employee in Dangote, you have your email address. What do you do? You create your own signature there. Bri Johnson, so so and so. And not just you now put Bri Johnson and the role you play. So, if you are a managing director in Dangote, your email will now say in your SIGNATURE, BRI JOHNSON, MANAGING director, Dangote refineries. You will put the logo of Dangote there. Do you understand? Anybody that asks me a question and I respond and you don't respond, I'll blacklist you from asking me questions. Who is the person that asked me a question? Can you guys hear me?

>> Yes. Maybe maybe his network has gone off again.

>> Yes, Mar.

>> Okay. So, now if you notice that my picture is is um taking the bulk of everything that is here. So, you just click on small. Highlight it and click on small. And it's small. But I don't want it to be here. I don't want it to be here. I want it to be at the edge. So that so that my logo. Okay, let me take to be up more. Let me take it up more so that my logo can. Why are you stressing me? Why you stressing me? Why are you stressing me? Okay, here. I want it up there and this here. Okay, so we have been able to. You can do it anywhere. Anyhow. I've seen some people's signature that the picture is one side, the this thing is one side. So, anyhow, your logo can be one side. I've seen some people that even did their picture to be medium. So, it's occupying the bulk of the stuff. So, let's leave it at medium. And when you are done, don't forget. Look at this next step. If not, it will not show. So, for new emails, use signature that virtual assistant girl. Reply or forward, use that virtual assistant. And like I said, you save changes. So, let's go and create a new email so that you can be able to see the signature that we have set. So, you see. Oh, I did. What has happened? Why is my signature not fine? Let me go and change it. Nigeria's network will not stress me. You cannot stress me. It cannot stress me. It is not possible. It is not possible. Remove the go. Are you stressing me? Okay, I think we're good. People that are laughing, laugh at me very well. Nigerian network will not stress me. So, I think we are good. H when is this one the network problem or what is it? I have to remove it though. Cuz please, I did not teach you this one that your. Except you want to use double colors. But nah, that's not that does not that does not. Why are you not? Why are you stressing me? Please remove. Oh, sorry. If you see, are you see where my cursor is at? If you can see, you see. So, you'll see insert image. Josiah, did you see it?

>> Not yet, ma'am.

>> Are you looking at my screen? If you look at my screen where my cursor is, you will see the sad image just underneath where my cursor is.

>> Okay, I've seen it now.

>> Okay. So, everything here is what you have in Microsoft Word. You have font style. You. This one is size. This one is bold. You have them in Microsoft Word. It links on the line color. This is the link. This is insert image. This is to align. So, you can decide that this thing goes to the center. But I don't want it to the center. I want it left. To be left aligned. Anything you want to do, you can even number it. But don't number your signature. My. Please don't change color for me. Don't give me two colors that I did not send you. Oh, well, since my system to be dashing me colors, you guys already know what I'm talking about, correct? So, you can decide to bold it. You can decide to color it. It has already dashed me color to differentiate it. So, let's move it the color. So, move this down a little bit. So, I can avoid this color. But please don't move it. Yours you can just add it up. So, whenever you are done, ordinarily what I would have loved to to put my best on top of it, but it's like everything is trying to. I really don't know. I'm moving. Is not moving. So, now, once this thing is set, what you will is after this class, practice, practice. You cannot be able to understand if you don't practice. There is nothing you would understand if you don't practice. Practice it. So, you can decide to now send your email. Hello, whatever, whatever, whatever, whatever, whatever, whatever. And it goes. So, when your email, when when you send your email, at the end, at the bottom of your email, this is what they see. They will see your logo. They will see your name. They will see your email. Anything add it is your signature. Anything you think is reasonable to your business. Let me not go and say anything. Anything you think is reasonable to your business that is a selling point for your business. I remember a lady says she does makeup. So, if you do makeup and then you are sending emails, you can put your logo here. Put your. If you have a website link, you put it. If you don't, you ignore it. You can put your Instagram link. You can put your LinkedIn link. You can put your Facebook link. You can put anything you want people to see you from. You can put it there. So, for easy access. So, that there's no trouble. Nobody coming to tell you, oh, just put it there for easy access. Can put your email. So, that's done. If you're able to understand to this point, if you. Okay, if you were if you did not understand, let me know.

>> Ma, I have a question now.

>> Okay. For example, this VA assistance now, and you have any other business you want to like, you have any other business you're doing and you want to add it to this your profile, this your signature, can you add it?

>> You're going to be confusing. If you can have as many emails for different purposes.

>> Okay, ma.

>> You can create as many. I think you can have like. I think I have like five emails and some I don't even use them. So, you can have like. So, let's say you are doing virtual assistant. Have an email for virtual assistant. So, that you know what this does. It makes is excellent. You don't confuse people. They know you for this. If you have another email for, let's say you have a a boutique, you sell clothes. Create another email for that. You get? Just have all of them in one in your system. So, you're able to. You can. You also have. I have my client's email in my system. I have my client email in my phone. So, you can have as so many emails. Any other question before we move on to the next thing? I wouldn't say we are pressed for time. I rather we understand than we don't understand at all. Communication is when the person communicating is the next person is able to decode what is being said. So, let me know if you have any question. If not, we move into the next thing. What do we have? No more questions. Okay. Thank you. Um, now another thing you can use for emails that I have been using. In fact, I think chat GPT. One thing a lot of people, you know, when something comes in new for a for in Africa or something comes in new to the world, Africans, we tend to find one thing or the other. Hey, this thing is ces. This thing is from the devil. I will not use charity. If you don't use it, that's your business. Charity is in fact, like they created it for me because it saves you a lot of time. A lot of things you can do with chat GP. I use chat GP to summarize meetings transcript from a from my client. So, I just take the transcript, put it there, give me action items, give me summary, what is the thing that I am I am required me to do? It gives you everything. And I will not even tell you, draft the mail. Draft the email for me to send. So, now if you manage your client's calendar, that what you do is you send out emails. You are the one that replies. As emails are coming in, you are the one replying. Now, you can set a template. I'm also going to teach you how to set a template. So, that you. So, um, if your client is into sales, let me use sales again. And you guys are always sending follow-up emails. You don't need to start creating follow-up emails all the time, all the time to hundreds of clients. What you do, you just set a template. So, set a template and when you want to send, you just click on the template, edit, put the name and the email and the email of the person and you send. You don't need to go and start sitting down to crack how do I follow this email up? Because let me tell you the truth, is that thinking is work. You use chat GP. Now, let me show you how to create a template. Let me put a subject here and say follow up. Now, let me write a mail that says, hello. So, when you are creating a template, don't put a recipient. You just need to put a subject and then the email, the email body. Hello, Michael. I just got a message. I just got the message from one of my students that says the prodigal son is back. Welcome back, prodigal son. So, hello Michael. Let's say your client sells um makeup. I'm trying to use makeup based on the lady that says she does makeup. And you sold and you sell makeup products. Hello Michael. Um, this is that's virtual assistant girl support support team. We want to follow up on the product you received. Is the product to your liking? To your taste? So, you know, anybody that buys a product already have an expectation of that project of that or what they want that product to do. So, is the product to your expectation? Let me use it that way. To your expectation. Blah blah blah blah blah blah blah blah blah. What you do is you come here. Okay. So, my template is not is not enabled yet. Let's go and enable our template. You go to settings. See all settings. Let me see. Let me see. Account. I hope I remember where this is. No. No. Okay. Status VP. When I mark folder size. Okay, sorry. Advance. Okay. So, when you come to um your email, you go to settings. Under here, you see chat and meet, you see advance, you see offline, you see teams. So, you click on advance. So, when you you come here, you see that my um template is disabled. So, you just toggle on the enable, click enable it, enable it and save and save changes. So, now let's go back to our email. It's I just enabled it. So, it's starting again. Give it a second. Okay. Now, let's go back to the email. Let's check our drafts for the email that we were creating. If you are if you are able to if you are still here to this point and you are following, I said I go buy this Josiah ice cream. You you understand? Do you get? You they follow? Please don't mind me. Thank you all. So, you we've been able to enable our template. So, you come here now. You see if you if you were following, you will notice that initially our template was not enabled. We couldn't find it here. So, now I have enabled the template. So, you click on the template. You will see save draft as template. Now, you will come here and say save as new template. Follow up. What this means is anytime. Let me save it. Anytime I want to send a follow-up message, right? Anytime I want to send a follow-up message, let me come to my compose. Anytime I want to send a follow-up message, I don't need to. The only person. The only thing I need to do is to put the recipient. I don't need to start cracking my brain or going to chat GP to create a new follow-up message. What I just do is I come to template. I click on follow up. It automatically shows. Did you get it? Okay. It automatically shows and you put the recipient and you send. So, three things. Oh, I say three things. We've been able to do more than three things today. I have shown you how to grant access, how to let your client grant you access into their email. I have shown you how I showed you how to star an email. I showed you how to schedule. I showed you how to label. I showed you how to add your signature, how to schedule, and how to template. Now, if you have any question based on what we have done, this is the moment to ask. If you don't, I will drink my water and move on to the next. We just. This what we've done now is just basic. We've not even entered advanced email yet though. So, if you're able to understand basic, please let me know before we move on to the advanc. If you don't have any question, type, I don't have a question. Are you guys sleeping?

>> Sorry, ma. The some sorry, ma. The methods are quite. How I um using um mobile phone. I don't know. Since you promise to do recording on mobile phones, will you cover up for all the steps you've mentioned? I'm thinking about it. I'm thinking about it. I'm thinking about it. Because it's like starting from the beginning. Please say please, ma. Do. I'll think about it. Please. It's like a whole lot of work for me. I fine. I consider because yes. Okay. You will get it. You guys will get it. Might this night or tomorrow, you will get it. So, let's go to the advance. Let's get into the next thing that we need to do. My water has finished. Syntax. Now. Good. So, we're done with um basic. Now, let's get into advance. So, for the advanc um, I think we don't have much, but I'm going to be teaching you guys how to clean up your client's email and how to automate your um, what was it called? How to filter and do automations in the email. How to f filter and do automations. I've already taught you guys how to create email templates, how to create labels. So, the next thing we're going to do now is how to clean up a client's inbox, and how to yes, automate. So, let's clean up. Let's clean up my inbox. Let's all of us clean up my inbox together. I might not finish cleaning up, but let's let's start from somewhere. Okay. Now, this inbox does not have so many things. Let's go to the one that has. Now, this inbox has. Oh God. 19,56 unread emails. Ha. See, let me tell you something. Let me just expose myself. You see this a. Do you know? You know there's a saying that a doctor treats other patients, but they don't. They don't treat. They they hardly treat themselves. You have to beg them to treat themselves. That's what happened to virtual assistant. You are managing other people's inbox, but you don't. You cannot manage your own. I am managing people and I cannot manage myself. So, now let us manage me together. One one major thing that occupies email inbox is subscription. So, if you see, you notice that you are subscribing to a lot of things you don't even know. You can just open an app and you don't even know that you have subscribed to start getting newsletter from those from the apps. You just notice that, oh, you are getting messages, newsletters. So, you open like the day I open Glo. I normally subscribed to their email letter. See, you can see Glo, you can see Corsera, you can see CNN, you can see a lot of things. How do you unsubscribe from them and delete them? You click on more. You click on more. You go to manage subscriptions. You click on manage subscriptions. You will now see so many unwanted things that you you subscribe to. So many, so many. Luckily. So, they might not be many, but the the newsletter that comes from them on a daily basis is occupying your inbox and you don't want it, right? What do we do? So, if you if up here it says when you unsubscribe, it can take senders a few days to stop sending messages. So, but before you start unsubscribing, just you can take a screenshot of all what you are subscribed to, or you can write them down one after the other. I have a reason for telling you to because it's not just about um unsubscribing alone. So, now when you get to your client's inbox, when you are helping your client clean the inbox, first of all, if there are questions to ask your client before cleaning their inbox, before you start cleaning your inbox, you guys would have gone on a discovery call. What what what emails are important to you? You can set a label for those important emails. So, you can let's say his work email. Let's say he works with Dangote. You can create a label that says Dangote. You can create as many labels as many emails that are important to your client so that you don't go and delete something. Probably he even subscribed to something to be getting a newsletter from a company. He wants to see how this company sends their newsletter. Probably he's in charge of, you know, sending out newsletters for Dangote. What do you want me to unsubscribe? Don't just go and start because you have access, you can't start unsubscribing. They will sack you. You see the way they employ that. Because communication, as a virtual assistant, communication is everything. Don't assume for your client. I think we said this the last time. Make sure you communicate what is important and what is not important. If he has now told you, oh, these things here are not important, what do you do? You write them down. I am with my notes. So, we can we will just unsubscribe like five emails here. So, the first one I have is listings. I don't even know what that is. Then we have better jobs online listings. We have CNN. Five things. We have Corsera. I'm going to really unsubscribe from a lot of things after this class. We have Expedia. I think I was supposed to unsubscribe this yesterday, but then I remember I have a class today. I don't want to unsubscribe from Fidelity. So, because I want to be getting their emails, but I'm going to unsubscribe from Global. So, now I've I've written them down, just five, just for the purpose of this class. So, what do you do? You start unsubscribing. You start to unsubscribe. Do you want to stop getting messages? Yes, please. You just start to unsubscribe. Please, please let me breathe. Do not suffocate me with newsletters. Let me breathe. 19,000 unread messages. Again, easy. Let me breathe. Let me breathe. So, now what the newsletters I said I'm going to unsubscribe. I've written them down and I have done that. So, what do you want to do after unsubscribing from them? Know that please pay attention. If you notice we have 19,56 unread emails here, even after you have unsubscribed from them, did they disappear? No, they are still there. So, what do you now do? You search. What do we have? The first thing we have is app listings. Yes. Oh, this is my email. I know my client's email. Yes. Okay. So, all these are giving me upna listings. Find search results for upna. Yeah. Is it network? It's not. So, what will you now do? You will just toggle on this thing. I don't even want to select anything because these emails have been here. Some have been here since last year, some this year. And I've not even opened it. So, I know they are not important. And what do I do? I am deleting. I am deleting. You toggle on it again and you just start to delete. That's what is work. So, there and I have not been able to do a research on it. But I do know. I do know that if I get a client that I want to clean up his inbox, I am not going to do this manually. There is something I always say. Necessity is the order of invention. If I get a client that wants me to clean his inbox, I will go and look for a tool that will help me do this very fast. Now, I'm teaching you the manual way. Go and research. I'm not going to teach you everything. The reason why I have not seen it as important is because I've not gotten a client. If I get a client that wants me to clean up his inbox, I'll go and look for a tool. I told you my client's inbox is 50,000. He has not told me to clean up his inbox. The moment he says, clean up my inbox, I'm going to pay you this additional money. You will see the other side of my creativity. So, now, if you see that this is reducing, it was in 19,500. Now, he's in 19,400. And so, you take your time and go and start to delete because the fact that you unsubscribe does not mean what was already there. You already have things that were there before. They will not go out. It's like you just start to delete them. You just have to delete them. You just have to delete them. So, if you if you can now decide to tell a client, oh, for me to clean up clean up your inbox, it will take you two weeks. Even though you know it's not going to take you two weeks, but to be on the safe side, you will say it will take you two weeks. And then you clean. You can even say you can even be done in one week and let the client know the client, oh my God, you are so good, you are so fast. I thank you for delivering blah blah blah, whatever, you know what you have. Right? If you're following to this point, you know what to do. Please, if you have any questions, please ask. Please ask.

>> Hello, ma'am.

>> Yes.

>> Yes.

>> Please. I wanted to ask what a situation whereby you you go to the click on more and then you find out that there is no subscribe, but you have um other messages. How do you? Is it still the same delete method without unsubscribing? If there's nothing subscribed.

>> So, if there's nothing subscribed, let's say it's emails from his, you know, office, then what you want to still ask him is, are these emails important? Because the thing is, the bulk of it's not just only subscriptions that are here. There are so many other things I'm not subscribed to that I get emails for. So, you have to ask, are these emails important? Another way for you to also know that the emails might not be important is if these emails are 2022, 2021, you know, then to be on a safe side, to be on a safe side, so that you don't go and delete a mail that is very important, what you do instead of deleting, just archive it. Just archive it. Just archive it. Just archive them. I don't want to archive them because now, how do you now find archive emails? If you want to find emails that you archive, just go to all mail. When you click on the email you are looking for, it will come. So, instead of deleting, once you archive them, they are no longer in your client's inbox. There is a rule that your client's inbox should not have any email at all so that it doesn't cause confusion for him so that he knows when a new email comes in. So, three things you are doing when we when we now get into automation. Now, you are now automating those emails that are coming in. Let's say he subscribed to a newsletter that is very important. So, instead of that newsletters coming into his inbox, you automate it to just go direct into the label so that it doesn't even appear on the inbox at all. Anytime he wants to go, oh, it's been a long time I saw um an email from these people. He just goes to that um label, click on it and see whatever he wants to see. Or, you know, you label it urgent to do what, whatever. But it to be on a safe side. I have. I think I I did this was last year. I deleted a mail that I wasn't supposed to delete for my client. I think that was where I even started learning my lesson. But luckily for me, I have access to a lot of things from him. So, I just went to the app, put his email, got what I wanted. If not, it was a very important email. If not, God help me. So, what I started to do, if I ask him and maybe he doesn't seem to know whether he's important or not at that point, I just archive them so that, you know, it doesn't clog his inbox. I just archive them. So, what you can do is just to archive instead of to delete. Just archive instead of to delete. Yeah. So, I don't know. Did that did that answer your question?

>> Sure.

>> Yes, ma'am. Thank you.

>> You're welcome. So, if you now. So, now that's how you unsubscribe from emails. I have a lot after this class. I'm going to. I might not. So, um, let me delete. Oh, and now if you mistakenly delete something that you don't want to delete. If you see down, let me stop. If I stop sharing now, you might not see it. But once you delete. So, let's say I deleted something now. Let me move this. You you've dropped my view. So, let's say yes, now. Sorry, Josiah. I just remember something that I didn't teach you guys that is very important. I would go back to it now. Now, let's say I deleted a mail that I wasn't supposed to. Actually, another thing, you can find email that you deleted in the trash. What what? But you know that emails in the trash, they delete permanently after 60 days. Now, why I why I was able to find it difficult to retrieve that email was because the client reminded me three months later, three to four months later. 60 days I had had passed. The trash had been permanently deleted. I couldn't find it. But if you deleted something by mistake and you want to move it back from your trash to your in. You want to get it back into your inbox, you can find it in your trash here. You can find it in your trash here. I'm going to click on spam. So, you can find it in your trash here and you want to move it back. You can just highlight it. As many as you deleted that you want to move back. What you do is just right click. You'll see move to. You'll see move to inbox. Move to move to inbox. Automatically it moves back to your inbox. So, you now get the email. Now, I was even telling you 60 days. Messages that have been in trash more than 30 days will be automatically deleted. Automatically deleted. And once it's automatically deleted, you will not find it. It's even saying 60 days. I mean, I was saying it's saying 30 days and me I was saying 60 days. So, you see now. There is something I forgot to teach you guys that just came to my mind. In case you are sending a mail, there is a there is a particular time you are sending a mail and now there is an app that what you do is that you can recall a mail. So, let's say you send a mail and you don't. You don't want that. Instead of going to say ignore, you can recall a mail. I didn't even know about it until a company I I opened an account for and I noticed that I received a mail. I I'm done reading it. They recall the mail. Now, the mail no longer stays in my inbox. It has been recalled. There is an app for it. But before we get into the app, what do you do? Let's say you are sending a mail and you immediately saw that you made a mistake in the email. Now, you don't have the app to recall. But you immediately saw that you made a mistake to the email. What? Let me even delete first of. If I can undo it. I can easily undo it. Now, if you did not set your email to 30 seconds to show you undo within this time frame of 30 seconds, if it's just in 5 seconds, which majority of emails are in 5 seconds, except you go to your settings to to set it to 30 seconds. If it's in 5 seconds, your email have gone automatically. Then before you now go and say, please ignore this email. Please ignore this email. But what do I do if I'm sending a mail? This tool has helped me so so so much that I can't even explain. I've been able to set my this thing to 30 seconds. So, you go to see your settings again. You go to your general. You go to undo send. You will see send cancellation period. So, before I said the general setting is for email is 5 seconds. So, what you do is you now put it in 30 seconds. So, in 30 seconds, before the email goes out permanently or automatically, you have an option of 30 seconds to recall that email to undo that email. So, you can either make your correction or when you delete a mail you are not supposed to, you undo it immediately or you go back to your trash and move it back to the inbox. Is that understood? Is that clear? So, it's clear. Thank you. Josiah, you had you wanted to ask a question.

>> Yes, ma'am. My question is if you're going to archive, if you put your um email to archive and you want to um get to the archive, how do you do that?

>> I said you should go to all mails. Every mail you archive is in all mail.

>> Okay, ma'am. Thank you.

>> Okay.

>> Yes. So, from this your menu menu bar, you will see all mail. You click on it. So, if you archived it by mistake and you unable to undo, just go to just move it back to your inbox. It's no biggie. Just move it back to your inbox. Just move it back to your inbox.

Have just 7 minutes uh 8 minutes 9 minutes left. Um, let's if you if you've been able to just have. So, if you are you have been able to have a very full understanding of email, let's say before. Let me stop sharing my screen for a while before we go to the next thing. Now, let's have a let's let's let's let's commune. Let's come to the place of you know, communion. Let's commune. How many of you before now? Okay. If this is your first time of seeing everything that has been taught today, can I get an emoji or a chat in the inbox? I want to be able to tell myself that, oh yes, we were able to learn something today. If you knew. If you. If all these things you've known them before, just tell me, oh, ma, I you understand. So, let's. I'm getting some emojis, which is good. Don't dull my spirit. Don't dull my spirit. I'm getting angry. You know, a hungry man is an angry man. And right now, I can blow all of your head now. So, people of God. Okay. Okay. Okay. So, we we've been able to learn something new in today's class, right? Shocked. Okay. So, let's go to the last thing. How to automate. I think that's the last thing that we'll do. To teach is not easy. You Jesus. I'm supposed to go and buy wine for all my lecturers. Oh my God. Seriously, I'm supposed to go and buy wine. I said, "Thank you, sir, for 4 years of teaching me in school. It's not easy." Oh my God. So, now, let me share my screen and let's do the last thing to automate emails. Network. This is the last thing. I tell you. I'll go and sleep. Yes, please. Now, share screen. My system is. I do not want to believe that my system is telling me to shut down. Do not want to believe it. Okay, we're back. Thank you, my system, for not telling me to shut down. I'm trying to share my screen. If you can see my screen, please don't mind all those things that you're seeing. I went to give you guys access to all my screen. Okay. So, let me use this one. I'm not getting my person to person or this network because for the love of this, for the fact that I want to do this. Help me out here. Okay. So, I want to automate um email. Um, let me say I want to automate LinkedIn. I want to automate LinkedIn. Right? I you see this, you toggle to this place here. You click on it. There are two ways. Let me show you. So, you see from LinkedIn.

>> Is someone trying to grab my attention?

>> Can you mute your mic? Thank you. So, now I'm trying to automate LinkedIn so that any email that is coming from LinkedIn or if you have, if your client has an email that comes from a particular ular person, so many emails that come from different people, but he has like, let's say, a particular email. Even when you want to remember the newsletter I told you guys about. So, let's say he even subscribed to Glo. I don't think I've deleted my Glo yet, but let's say he even subscribed to Glo. This is LinkedIn. I want that any email coming from LinkedIn should not come to my inbox. Should just go automatically to the label. To the label. I don't want to see it in my inbox so that it doesn't clog my client's this thing. So, what do I do? I copy the email. So, let so that I'm telling this um filter that it is going to come from a from oblert at no reply at linkedin.com. Subject, I can put a subject that says LinkedIn. So, that it knows that any sub email coming LinkedIn, blah blah blah, this is it. Then I will go to create filter. Okay. So, it's saying filter searches containing label in is in containing label in is date range example before. This is a no reply stuff, but yes, let's continue. So, now what do I do? This is the options that you want your filter to take. I want it to skip my inbox. I don't want it to come to my inbox. I'm choosing the label and I'm choosing it as LinkedIn. Right? And if there are also other matching conversations that LinkedIn that comes from LinkedIn, I can apply it. But no, I don't have any matching conversations. So, there's no need to reply. What do I do? I create the filter. I create the filter which I have created. So, any email now that is coming from LinkedIn automatically goes into LinkedIn. It doesn't show in your email. Now, let me use another one of Glo or Junior. Let me even use Junior. Now, another way you can create automation if you don't want to go through this process here is let me see if I can see another Junior. Yes. So, that I know that if first of all, let me copy Junior's email. Or no, let me highlight it. Now, I've highlighted it. You right click. You would um filter. Hold on. Let me just. Why is my filter option not showing here? This is new. I'm just alternating between my uh what was it called? My Chrome. So, don't worry about it. It's not so much of a for you to worry about. It's not so much. Just want to understand something. I'll be back to that order, please. So, well, sorry. I've realized it was my mistake. So, let's get back to it. So, I have highlighted Jia. I've highlighted Jia. Um, is there any more Junior for me to highlight? Okay, you can just use one. So, initially, the first step I first step I told you is you can click on this place. So, the next thing you can do, you can just click on these three dots here. Click on this three dots here. Filter messages like this. So, why I do not want to copy the email is because I know that once I highlight it, automatically the email appears here. So, that's a very. It's even more easier. It's the more easiest way to do it instead of even going to toggle on this one. So, it already says automatically from this subject. I can put the subject as Junior if I want. If I want, I can leave it like that. But then create filter. I don't want this in my inbox. I want it to. Let me create a new label because I have not created a label for it. So, let me create a label. Junior. Yes. Create. Now, if you can see here, it says also apply filter to 16 matching conversations. Please apply. So, any conversations that has to do with Junior that has anything Junior. Be careful so that you don't go and say matching conversations and then anything that has to do with J or you or anything. It can the system can misread it. So, let me even don't toggle on it. I think I regretted doing that one time when I did it because it stressed me. But you can decide to match it or don't match it. Then you create filter. So, I have created it. Now, you might not necessarily see it now, but whenever I get a new email and the thing is, as you are auto as you are creating a filter, it is reducing. It is taking everything that it has that looks like it into the this thing. Now, it has put for me. I didn't have Junia before, but now every email that that I had here that is Jumia has already put it inside here for me. So, as new emails are coming in from Junior, I don't see it in my inbox anymore. Now, you can automate this for your client. If your client is into sales, I keep saying it because mostly people that are into sales that you automate things for. And if your client is someone that gets a lot of emails, just automate it from them, for them rather. It makes your work easy. It makes it makes it easy for both you from and for your client. Your client's inbox will no longer be so full with things that are irrelevant. You know that anything coming in inside your inbox of your client is very relevant to them. If you have questions at this point, we've come to the end of the class. If you have questions, you can ask. If not, I bid you all.

>> When you've automated this um mails, will you find it at the all this be showing as a title or how do you locate them?

>> It will be in your label. You know when I taught you label. If you noticed, if you notice, let me share my screen again. It will be in your label. Is it Chrome? No. Why is it not here? It will be in your label. Let me just share that. Network. Please leave me alone. I don't think I'm sharing my screen yet though. Okay. So, I'm sharing. If you can see my screen, please let me know. Okay. Good. So, it will be in your label once you've automated. Once you have automated, you'll find it under your label because there's no way you are going to automate without creating a label. You must create a label to to be able to so that whenever it comes in, it has a place that is going to. Do you understand?

>> Yes, ma'am.

>> Yes. You. You remember how to create labels, right? Do you remember how to create labels? Who asked me the question now? Okay, thank you. So, if there's no more question, this is past 8. Come to the end of the class and I hope I've been able to convince you and not to confuse you that email is much more than you think it is. Thank you. Thank you. I accept my flowers. Thank you. I accept my flowers. Thank you. So, you can put in your attendance before I close that so that they can screenshot it. Zab. I you know in my head I was like, where is Zayab? I've not seen Zayab. Where is Zayab? And then I just came and I saw you. How are you? I missed yourself. Let's talk. How are you? Zab. Zab, you are fine. Okay. Maybe you don't want to unmute. I did not. I don't know the particular time you joined. Can you take my memory back to when you came to the class? Please drop in your attendance so that um Mr. Solomon can be able to take that. Mr. Solomon. Are you here? Thank you, Zena. Thank you, Mr. Solomon. Solomon has left me. Has left me. Is my case. Okay. So, we can call it a night. Right. You guys are done with your attendance. We can call it a night. Please practice, practice, practice, practice, practice. The best way to have a better understanding is to practice. I'm going to see you guys next Sunday. We have two more Sundays. I have two two more Sundays. I say especially here, I have two more Sundays with you. It's been an awesome time to teach you. It's my. It's an honor to serve. It's always an honor for me to teach and I appreciate the opportunity to do that. I wish you guys well in your service, in your skill upleveling, and everything. So, see you guys next Sunday. Bye bye. Good night. Good night. Good night, my people. Good night, everybody. Bye.