Transcription
Amazon doesn't seem to treat its warehouse workers very well. They charge for aspirin, I think. Jeff Bezos is hard on his employees. My answer is, what proportion of Amazon's actual costs are really labor costs? I would imagine when I buy a typical Amazon product and I pay, you know, 9 pounds 47, what proportion of that is labor? My guess is a bloody rounding error, right? Why would you do that?
If you look at the great entrepreneurs of kind of, you know, the early pioneers of Unilever who created Port Sunlight. And actually Henry Ford in a sense created the two-day weekend. And I think he doubled all his workers' salaries more or less overnight. Why would you not replicate that rather magnificent Victorian thing?
Uber is now getting greedy with its drivers. Now, Uber has the potential to become an insanely dominant wealthy organization for the simple reason that it's a screen business, not a taxi business. It removed the uncertainty I used to suffer between ordering a cab and the cab arriving. Right. Which is, you know, where is it? They said 10 minutes, he still hasn't arrived. Is he round the corner? Oh god, can you go out in the street and see if he's gone around? Oh god, maybe he's left. Now, I just look at the map and go, "Oh, look, he's stuck at those traffic lights. I'll have another pint." So, Uber solves this problem beautifully. The more you use it, the easier things come.
So, why hasn't Amazon significantly redesigned, revolutionarily redesigned its page? Because we just love familiar. My question is with Uber, why is it getting, you know, it's going to make a bloody fortune because it's hacked this fantastic thing. It's got magnificent ability to scale up. The one thing that might stop me using that damn service is the driver grumbling to me about how they're a bunch of bastards and I want to use Lyft.