Transcription
Working with British Airways, we couldn't understand why there are only two flights. They're all business class, and they only seat 48 people from London City to New York.
Now, we thought logically, since so much of the traffic from London to New York is financial, we thought the flight to be overbooked every day. Weirdly, it's now down to one flight a day, and they're wondering about canceling that.
What might be going on, and this is what we survived, is this. If you're a PA or you're a corporate travel agent, you always put your boss on Heathrow-JFK. If you put your boss on a flight from Heathrow to JFK and back, if anything goes wrong, he blames British Airways. If you do anything original or imaginative, he might blame you. You can't ring your PA and go, "What the hell do you think you're doing putting me on a flight from the world's second busiest international airport, right?"
But you can ring your PA from London City and go, "If you hadn't booked me for this sodding toytown airport, I'd be in New York by now." So the decision taken is not necessarily the best one for the passenger.