Transcription
Johnny, hey Johnny. How's it going? How did the meeting go? Yeah, you remember to ask an open question? Good. You asked him what his key priorities for this year? Excellent. What did he say? You can't remember? When you say you can't remember, you weren't listening. Uh, do you remember what we said about listening, Johnny? We did. We said there's no point asking questions if you're not going to listen. So what do we talk about in terms of how to improve listening?
Yeah, we talked about active listening, repeating, paraphrasing. That's right. Leaning into the customer. Yeah, yeah. Demonstrate showing you're listening. Yes. So you know it, Johnny. What, what's happened? Why aren't you doing it? You panicked. Okay, you're going to write that on your hand. There's a theme here, Johnny. Okay, let's get this improved next time. Please. Good man.