Transcription
Recover is how the fastest growing brands in e-commerce win back the carts everyone else loses. Your SMS platform can only message customers who've opted in. Everyone else who abandons checkout just disappears. That's revenue walking out the door with nobody chasing it.
Recover fixes that. When a shopper abandons checkout and isn't on your SMS list, a human agent reaches out to them directly with a personalized text from a named rep on your team. The first message looks something like, "Hey, this is Jess from ThreadCo. Saw you were checking out. Want me to see if I can get you a discount?"
When they respond, we send a unique discount code and get them back to checkout. Every code is generated per customer, so nothing leaks to coupon sites. If they have questions, our agents handle it. Or you can enable AI trained on your site, your products, and your FAQs. They can answer shipping times, product details, even order status.
We wait 30 minutes after abandonment, check subscription status, and only reach out if your existing tools can't. Your SMS list stays clean. No overlap, no double messaging.
Pricing is simple. You pay nothing for the messages. We only charge a commission when we recover a sale. If we don't make you money, you don't pay us anything. Everything is automated. Let's get you set up.