Transcription
Excuse me. I need to check in for flight BA247 to London.
Good afternoon. May I see your passport and ticket, please?
Here you go. I'm really sorry I'm running late.
Let me check your booking. I'm afraid I have some bad news.
Bad news? What's wrong?
Check-in for this flight closed 45 minutes ago. The flight departs in 20 minutes.
What? But I'm here now. Can't you still check me in?
I'm very sorry, sir. Once check-in is closed, we're not allowed to reopen it.
This is a nightmare. I was stuck in traffic for over an hour.
I understand how frustrating that can be, but airline regulations are very strict.
I have an important business meeting in London tomorrow morning. I can't miss it.
I'm sorry to hear that. Let's see what other options are available for you. Are there any flights to London later today, even with another airline?
Let me check the system for you. One moment, please.
Please do. I really need to arrive today.
I've checked all available flights. Unfortunately, the last flight today is fully booked.
So, there's absolutely nothing today.
I'm afraid not, sir. The next available flight is tomorrow morning at 7:00 a.m.
Tomorrow morning, my meeting starts at 9:00 a.m.
I understand your concern. Would you like me to look into rebooking options?
Yes, please. What happens to my current ticket?
May I confirm your fare type first?
I bought the cheapest economy ticket.
In that case, the ticket is non-refundable and non-changeable. So, I lose the ticket completely.
Yes, sir. You would need to purchase a new ticket for tomorrow.
How much would that cost?
The price for tomorrow's flight is $850.
That's unbelievable. That's more than my original ticket.
Last minute tickets are usually much more expensive.
This is really stressful. Is there any way you can help me? Let me speak with my supervisor and see if there's anything we can do.
Thank you. I really appreciate that.
You're welcome, sir. Please wait here for a moment. I'll be right back.
Okay. Thank you.