Transcription
[music] [applause] [music] demotivation why a subordinate hates a manager that is we will now go through the actions of managers that cause well like demotivation yes that is which not only causes some resistance but causes such a rather negative effect that it takes a long time to fight with yes that's the idea so about what should be done because what should not be done that is there are actions of managers company practices that are absolutely natural are done not out of malice but as they say it is natural but we know natural and correct are not the same so it affects practically always badly for whatever reason we do it remember the reasons do not matter so corporate problems for thinking people first strategy in the head of the first person and why is this a problem for thinking people we already know yes because when people do not understand what will happen to the company when people do not understand where certain conceptual things come from they feel some kind of hopelessness stupidity they are not comfortable in which two cases is this not a problem that is when the strategy is absent in the form of a document the first situation when the head of the company is a genius and strategy is replaced by hot faith well you know as there was such a constant well like an anecdote or international if you see a Swiss banker jumping out the window jump after him the business is obviously profitable yes yes but this is an old tale I don't know how correct it is now but the idea is clear yes so we believe the genius so he said go left you need to think why you need to go left with a piece of bread it will be interesting it will be great the second case when the company is small yes and there is such a term a company at one table yes why strategy is not always needed in the form of a document for people for the company it is definitely needed honestly the sooner the better yes and for motivation why because the information field there is so simple that everyone understands everything approximately the same yes there is indeed a common astral yes when there are 5-6 people yes they are indeed in the same information field and the logic of the decision-maker is usually absolutely clear to everyone by the way this also ensures a powerful unity of the company at the start yes there are few people the information is the same the decision is obvious there is generally management often receives yes yes yes I understand I'm already doing it yes because everyone is connected by Wi-Fi then this situation breaks down because there is a lot of information people are different floors procedures yes and this breaks the unified information flow which as we know should be replaced by more technological things uncomfortable working conditions well the idea is clear yes I have already mentioned this topic I am a staunch opponent of excessive luxury from toilets to air conditioners bad monitors stupid keyboards with which everyone has to struggle this always humiliates a thinking person when he is forced to shovel a pile of sand with a knitting needle yes because he sees no logic in it he perfectly understands that the whole issue is in the wrong parameters of successful work of different departments if buyers receive from savings then everyone else has to deal with it have you encountered such an effect when these motivations how much they disrupt the tender and they receive bonuses they disrupted the tender bought something cheaply then the whole company is interested in it through its mouth as it were in general yes well and this is like this is no longer their problem yes this is because there was a command to save costs and the boss looks at the account and says why is it so expensive can't we find something cheaper we can't afford excessive expenses you understand there are basic things for example it is known that when the temperature approaches 24 degrees the productivity of labor drops by 70 percent immediately it's biology yes you can't escape it so when oh when some companies in which there are air conditioners but it's actually hot you want to understand guys why are you saving yes so you saved on obvious things on direct costs and how much do you lose on indirect ones on low productivity on severe demotivation of people who understand that they are being kept in vain the idea is clear so the advice yes don't be luxurious but ensure comfortable conditions correct policy powerful comfortable conditions excuse me professional operation but a person working should not think about what chair he is sitting on and why he has a bad monitor screen you understand so we must provide him with the tool and excuse me recoup these costs and not torment him on the principle of one damn herd doing nothing office plankton yes why should they have a good keyboard I say why do you have plankton some fool hired him and who signs the checks every day in general yes essentially who is this show me this person what's the point of hiring if it's plankton yes then what's the point of hiring him hire normal people further quests what are quests so quests are quite often in a company management is confused oh of course this does not apply to small companies yes but it applies to large companies and people spend a crazy amount of energy trying to figure out who is actually dealing with this issue have you not encountered this and thinking people this is incredibly motivating yes because they as they say while trying to find out who the hell needs this besides me beloved every time the thought is what it was born for it is useful mudda a Japanese term sounding like an unpleasant Russian word mudda a process procedure action meaningless increasing costs not adding value well that is an incorrect procedure a meaningless signature an incomprehensible regulation a stupid approval yes which is incomprehensible by the way I encounter that often a person signs yes he does not read why he is signing it not sometimes there is a legal meaning attention yes legal contour why I always separate it from managerial yes because sometimes in order for the world not to pick on you there must be a certain number of signatures this cannot be understood this must simply be remembered yes so as they say do not excuse there is such a harsh expression do not look for brains in the ass yes so the law is why it is like that it doesn't matter yes so that good people who come to see how we are don't pick on us yes we must have these signatures but then when we give this to people to sign we need to explain the legal meaning of this paper not the physical meaning yes the signature is needed that's all and there are completely different papers yes which and well often those papers that carry managerial meaning people put signatures without reading they don't understand why they don't understand for example that your signature says that you agree with everything that is in it and not that you are familiar with it by the way yes what is the point of familiarization familiarization well and familiarized what next what follows from this often nothing but I am familiarized no from this follows something else entirely for example yes mudda meaningless procedures practices when why so well it's how we do it yes but this is wrong well this is wrong yes well it's just how it turned out for us that the right heel has to scratch the left ear yes that you can't do it this way logically so but you have to do it this way have you encountered this in companies yes this also drives thinking people crazy but it cannot be canceled because it just turned out this way stinginess stinginess well it's a bit of an Odessa expression you understand so when the company is stingy on matches have you not encountered this symptomology when things are senselessly cut or canceled that it's not very clear what they give the company but they incredibly annoy people yes and this annoyance sometimes manifests excuse me starting from tea varieties to toilet paper yes when people I have seen companies with a rich office where people bring their own toilet paper why because the corporate one is not enough or it is excuse me of such quality that you know how to use it you know like this place is not someone else's so this is not a joke yes and when I talk to a colleague I say everything is great only I say you either have to remove the aquarium from the lobby or buy different toilet paper as in one anecdote yes Ivan Abramovich either take off the cross or put on your underwear yes because together it doesn't work yes so you either have to remove it then everything is fine you can't have it together if the manager cannot drink the coffee that employees drink fearing for their health then something is wrong in the company I am by no means a supporter of equality and democracy absolutely not but on the other hand I am a staunch opponent of inflated privileges yes which are actually called airs yes so inflated privileges yes a top manager should have privileges but these privileges should not be against the backdrop of discrimination of other people you understand the idea yes so people should have it good the top manager should have it better but again in what way better as it is well again next to each other sometimes there is a canteen for ordinary employees yes there is nowhere to drop an apple to eat it's impossible there are queues the food runs out a separate canteen for top managers there is a five-star hotel yes no let it be so but then it should be good here and what does the practice of those armies where officers eat from the soldier's pot show the soldier's food is good for some reason I don't know what kind of karmic connection there is between them but there is yes there is some of that that is impossible to understand yes but I have noticed so when there are no such reserves in the company as if for the especially gifted but the overall level is good then sometimes the need for special so to speak luxuries disappears yes so it is very demotivating it is always visible and often the economic effect is a penny but the motivational demotivational effect is hundreds of millions of rubles clear yes so my recommendation is what I have listed try if your company exists try to walk through Mr. Mana has such a completely brilliant definition of touchpoints yes but it works not only in terms of marketing yes but try to look at your company at the touchpoints where your employees every day understand what you consider them to be [applause] [music]