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Why small details shape perception

The Bottleneck Podcast0:47

Transcription

Because actually, those moments, I was, you know, at a provincial hotel. Actually, I'll plug it, fantastic place, the Angel Hotel in Abigavveni.

And you turn up, and now, you know, bear in mind it's a hotel in a market town on the Welsh borders. You go, "What's the latest?" You do breakfast, and you're going, you know, you're expecting to go, "Well, it's 8, you know, it's 8:30 during the week, but since it's the weekend, we keep open till 9." And then just go, "11:00." You go, "Okay, this is my tribe."

Okay, I don't want to get up in a hotel room and go, "Oh God, we need to decide whether to have breakfast." You know, it, it's fundamentally an imposition having a 9:00 breakfast cut off. And those tiny little things which are just eccentrically good, they're the ones that carry all the freight, I think, in terms of your perception.