Transcription
Unit one, greeting customers.
"Good afternoon. Has anyone helped you yet?"
"No, not yet."
"What could I do for you?"
"I'm looking for some socks."
"What kind of socks?"
"Well, I'd like to buy some warm winter socks."
"I'm sorry. All we have is thin dress socks."
"Do you know where I can buy winter socks?"
"Yes, there is an outdoor clothing store located on the third level."
"Oh, okay. I'll try there. Thanks for your help."
"You're welcome."
"Hello."
"Hi."
"Can I help you find something?"
"Sure. I'm looking for a tie."
"Oh, all of our ties are in the middle aisle."
"Thank you."
"You're welcome."
"Oh, by the way, are any of your ties on sale?"
"Yes, all of our silk ties are on sale today."
"Oh, do you have any thin ties? I prefer the thin style."
"Yes, we do. Although we don't have many left. You will find some located on the back rack."
"One more question. Um, do you have any solid color ties without any designs?"
"No. I'm so sorry we don't. All of our solid colors have been sold."
"Good morning. May I help you?"
"Uh, not quite yet. I'm still looking."
"Okay. Let me know if you have any questions."
"Sure. Thanks."
"Excuse me. Do you have any items on sale today?"
"Yes. Our men's clothing department has a sale on belts."
"And where's the men's clothing department?"
"Go straight ahead and turn left."
"Okay. Thanks. And have a nice day."
"Thanks. You too."
Unit two, asking for more information.
"Hi. Do you need any help?"
"Yes. Could you tell me how much this shirt costs?"
"Uh, this shirt is $9.95."
"That's a very reasonable price. Do you have this one in black?"
"I'm sorry. We only have this shirt in four colors: gray, pink, blue, and green."
"I like the one in green, but do you think the colors fade?"
"Oh, the colors will definitely not fade. These are pre-washed shirts."
"I would like the one in green, please. But can you tell me, do you have a size XXL? I'm buying this shirt for my husband, and my husband is very big."
"I'm sorry. We only have four sizes of this shirt: small, medium, large, and extra large."
"Could I see the extra large, please?"
"Sure. Here you are."
"I think this will fit my husband. It's 100% cotton. I wonder if it will shrink after a few washes."
"Ma'am, these shirts are pre-shrunk, so you don't need to worry about shrinking."
"That's good. I will take this one, please."
"Okay. Uh that will be $9.95. Here you go. Thank you so much for your help."
"You're welcome. Uh just one moment, please, for your change and your receipt."
"Hello. Has anyone taken care of you yet?"
"No, not yet. Could you help me find a pair of jeans, please?"
"Sure. What style do you like?"
"I like the loose fitting style."
"And what is your size?"
"My waist size is 29 in."
"What length are you looking for?"
"Approximately 30 in. And what color do you like? We have black, light blue, and navy blue."
"I like the navy blue."
"Okay. You might be interested in these."
"Yes, I like this style very much."
"They're very popular. We sell a lot of them. Can I try them on?"
"Yes, of course. The fitting rooms are over there to your left."
"Hello. Can I help you with something?"
"Yes, please. I'm looking for some ties."
"Well, you are in luck because we have some ties that are on sale today."
"Really? Which ones?"
"Well, the ties on this rack are 30 to 50% off. And the ties on this rack are 60% off."
"Do you have any silk ties?"
"Yes, we do. We have some ties that were made in Thailand."
"Really? Can I see a few?"
"Sure. They're on sale for 30 to 50% off, too. Which do you like? Uh, solid colors, stripes, or designs?"
"Oh, I prefer solid colors."
"Okay. How about these?"
"Oh, these are nice, but do you have a wide tie?"
"No, I'm sorry. We only have the thin style."
"That's okay. I'll take these."
Unit three, asking for advice.
"Hi, is there anything I could help you with?"
"Yes, I'm going to a friend's housewarming party and I would appreciate some suggestions on what gift to buy."
"Sure. How about some detergents and utensils to help clean the house?"
"Oh, I'm sure other people will also buy detergents."
"What about a nice fruit basket? It's simple."
"No, I was thinking about getting them something more useful around the house."
"Is your friend a man?"
"Yes."
"Perhaps he likes fixing things around the house. Maybe you could get him a set of tools."
"That's a great idea. I'll get him a tool box. You can find it in the hardware section located on the third floor."
"Okay. Thank you so much."
"You're welcome."
"Hello. What can I do for you?"
"Well, I'm looking for a new outfit for this weekend."
"Okay. Um, may I ask what the occasion would be?"
"Yes. It's a casual party."
"Uh, would this be for yourself?"
"Yes."
"Okay. What price range are you thinking about?"
"I'm looking to spend between $150 and $200."
"Well, we could start by looking at some pants."
"I like these uh navy blue slacks. How much are they?"
"These are $60. Would you like to try them on?"
"Oh, yes, please. I really like these slacks. What color shirt would go well with them?"
"Well, if you're really brave, I would recommend this red shirt."
"Do you have anything else?"
"We have these silk shirts."
"How much are they?"
"The silk shirts are $60. Would you like to try them on?"
"Yes, please."
"I like the texture of silk, but I think these shirts are too tight for me. Do you have anything with a loose fit?"
"Yes. Do you like this loose fit shirt?"
"Yes, I do. I'll take the black and white one, please."
"Okay. Oh, but don't you think this one is nice, too?"
"Please. I think I'm done here."
"Okay. Very well. Uh, please pay at the cashier counter over there. Thank you very much for your help."
"Sure."
"May I help you?"
"Yes. Father's Day is approaching and I'd like to get a gift for my dad."
"Do you have any ideas for a gift?"
"Not really. I thought I'd shop around for some ideas first."
"How about some clothing?"
"No, not clothing. I get him clothing every year. This year I want to do something just a little bit different."
"Would you like to look at our men's accessories?"
"Sure. What do you suggest?"
"Well, that depends. Does your father wear suits?"
"Oh, yes. He's a businessman. He wears suits every day."
"Then would you like to look at our tie clips or cufflings?"
"That sounds great. Let's see your cufflings."
"Sure. Step over the counter with me and I'll show you what we have."
Unit 4, asking for discounts.
"Good afternoon. Is someone taking care of you?"
"No, not yet. Um, could I ask you about the prices for these shoes?"
"Yes. Which shoes are you interested in?"
"I'm interested in these two pairs of shoes."
"The first pair is $65. And the second pair, which just arrived yesterday, is $85."
"They're quite expensive. Could you give me a discount?"
"I'm sorry, sir. The prices are fixed throughout this store."
"Could you give me a discount if I bought both pairs of shoes?"
"I'm really sorry, sir, but there is no bargaining in this store."
"Okay. A discount really would have helped me to buy both pairs of shoes."
"Sir, if you need shoes with lower prices, I could show you some."
"No, that's okay. Um, I'll take this pair."
"All right, then. That will be $85."
"Good morning. How are you?"
"I'm very well, thank you. I would like to direct your attention to the televisions."
"They're very nice. The overall design is very modern and sleek. How much are they?"
"Well, the 14 in, the 20 in, and the 21 in are 110, 180, and 210 respectively."
"I really like the 21 in. Um, do you give discount?"
"The TVs are already on sale. These prices are sales prices. 20% off the regular price."
"Oh, but I was expecting bigger discounts."
"I'm sorry. And I should mention to you that this is a special promotion sale for a limited time only."
"Maybe I should wait for a clearance sale."
"You could do that, but the model you want may no longer be in stock."
"Okay, it's a little bit expensive, but I'll go for the 21 in."
"Hello. How may I help you?"
"I have come to buy the new Sony stereo which was advertised in the newspaper last week."
"Ah, that's just right over here."
"The price for the new model was advertised at $179. But the price on the price tag shows $199."
"Yes, the $179 was for the weekend sale. The weekend's over now."
"But I came in expecting it to be $179."
"I'm sorry, ma'am, but as you've missed the weekend sales period, I'm afraid I cannot offer you the weekend sales price."
"Let me talk to the manager."
"Okay, one moment, please."
"Hello, Simon. Yes, can you help me with some customer service, please, over at Sony? Thank you. One moment, please."
"Good afternoon. How can I be of service to you?"
"I came in expecting to buy the new Sony model for the advertised price of $179, but your salesperson tells me I have missed the sale period."
"See, it is correct that the sale price was only for the weekend. However, if you purchase the stereo for the regular price of $199, what I could do is give you discount coupons for your next purchase at our store."
"Okay, thank you. Then I will take the stereo and the discount coupons."
"Great."
Unit five, bargaining.
"Hi."
"Hi. Can I help you?"
"Uh, yes. I'd like to buy a new GSM phone with internet capabilities."
"I think this Panasonic would be the best phone for you."
"Okay. How much is it?"
"It's only $375."
"Wow, that's too expensive. The last Panasonic model that I bought was only $250."
"Yes. Well, the internet capability has pushed up the cost of phone."
"Really? $375 is not that expensive. Well, could you lower the price to 300?"
"No. The best I can do for you is 340."
"Okay, I'll take this new Panasonic model."
"Good morning. How are you?"
"I'm fine. How's business?"
"Business is going good. How is your business doing?"
"Our business is not so good. Uh, everybody in the market is reducing their prices."
"Have you lowered your retail prices?"
"Not yet. But when we do, we would like to ask for you to reduce your prices to us."
"How much of a reduction in price do you need?"
"Well, everybody else is reducing their prices between 10 and 15%."
"Well, as you know, costs are increasing. It will be very difficult for us to reduce our prices."
"Well, as you know, if we cannot remain competitive, we will lose our business."
"Yes. Well, we understand and we want to work with you. However, we simply cannot cut our prices by 10 to 15%."
"What is the best deal that you could offer us?"
"Well, we could reduce your prices by 5% and if you buy more than 50 units, we can give you an additional 5% discount."
"Fair enough. Deal."
"Hello. How can I help you?"
"I'm looking to buy a car for my wife."
"Did you have a specific model in mind?"
"Yes, I'm most interested in the Saloona with automatic transmission and full option package."
"That's a very popular model at the moment. The price is $13,500."
"That seems quite expensive. Is it possible you could give me a discount?"
"The best we could do is $13,200. Uh, additionally, we'll also include $300 worth of shopping coupons at Central Department Store."
"Well, maybe you could throw in a spoiler and other accessories. Or perhaps you could absorb the cost of insurance."
"I'll have to check with my manager. Please hold on for a moment."
"Okay. In addition to the $300 discount and the $300 shopping coupons, we will also include the spoiler and a CD player. As for the insurance, you'll have to pay for that yourself."
"Okay. Thank you very much. I'll take the saloona."
"Great. Come this way. Someone will show you to sign the necessary forms."
Unit 6, mistakes about a price.
"Excuse me. Could you help me for a moment?"
"Certainly. What can I do for you?"
"Well, I think there might be some mistakes about phone prices in your store."
"Really? Can you tell me some more details about this mistake?"
"Yes. Well, the price quoted on a special advertisement for this phone was $25, but the tag on the phone says $30. What is the correct price?"
"I don't know, but I'm going to check. One moment, please."
"You are right. This phone should only be $25. I'm so sorry about the confusion. I'm going to find out who's responsible for this mistake and have it corrected right away."
"Thank you."
"Thank you for helping us."
"Good afternoon."
"Good afternoon. Will this be all?"
"Yes, just one pair of pants."
"That will be $39.99."
"Wait a second. I thought the sign back there said $29.99 for these pants."
"Really? Let me try to rescan the barcode and see."
"The computer still shows the price of $39.99. Let me check with the floor salesperson. Please wait a moment."
"Thank you, sir. The price is $39.99. You may have misread the prices."
"Okay. Well, is it possible to cancel this purchase? I would like to look for another pair of pants."
"Sure."
"Thank you."
"You're welcome."
"May I help you?"
"Yes. I'm looking for the Ralph Lauren cosmetic set."
"Oh, great. You're in luck. We still have three sets left."
"Great. I will take one, please. It comes with a complimentary bag. How nice."
"Is there more than one color for the bag?"
"Actually, we have two colors, silver and black. Which one would you like?"
"I'll take the black one, please. Great. That will be $85."
"Excuse me. According to the advertisement in L magazine this month, one set cost $65."
"Yes, the ad quotes $65 for the set, but you must bring the ad in order to receive the discount."
"Let me check with my manager whether we can still give it to you with a discount."
"The manager has agreed to give it to you for $65."
"Thank you so much."
"You're welcome."
Unit 7, How will you be paying?
"Can I help you find anything else?"
"No, that should do it."
"How would you like to pay today? Do you accept Mastercard?"
"No, I'm sorry. We only accept Visa or American Express."
"All right, then. I'll pay with my Visa card."
"Okay, wait a moment, please."
"I'm sorry. This card has been denied. I wonder what the problem is."
"Well, the computer indicates to contact your bank."
"All right, I'll do that immediately. It looks like I'll be paying with cash today. I'm so sorry for the trouble."
"It's quite all right."
"Have you found what you were looking for, sir?"
"Yes, I have. Thank you. I'm ready to pay."
"Will you be paying by cash or credit?"
"Oh, credit, please."
"I'm very sorry. There seems to be a problem with your credit card. The transaction is not going through."
"Really? What's the matter?"
"I'm not sure. The computer knows to contact your bank."
"Well, can you try the card again, sir?"
"I already tried the transaction three times. I still received the same message."
"All right. Can you try this card?"
"Sure. Wait a moment. Okay, this one works just fine. Your total is 2818."
"Please sign the receipt right here."
"Thanks. Sorry for the confusion."
"Not a problem."
"May I help you, sir?"
"Is this tie on sale?"
"Yes, it is. How much is it?"
"It's $14.99."
"Can I pay with my Visa card?"
"Sure."
"Here you go."
"Thank you."
"Could you please sign here?"
"Okay. Here's your receipt."
"Thank you."
"Please come again."
Unit 8, exchanging merchandise.
"Could I help you?"
"Yes. I'd like to return these shoes, please."
"What seems to be the problem?"
"Well, the sole is coming off of the right shoe."
"Really? Do you have a receipt?"
"Yes, I do."
"You may exchange the shoes for any item with the same price."
"Actually, I like these shoes very much. Could I exchange them for another pair?"
"Of course you may. Although, do you have the same style of shoes in a darker color?"
"Let me check our stock."
"Yes, we carry a black pair and a navy blue pair."
"Great. I'll exchange these for the navy blue pair, please."
"May I help you?"
"I'd like to return this shirt."
"I'm sorry. We only have an exchange policy."
"What is your exchange policy?"
"You can exchange this item for any item equivalent to the shirt's price."
"I see. In that case, I may browse around a bit."
"Sure, feel free. Take your time."
"Thank you. I don't see anything else I like. Is it possible to get the same shirt, but only one size larger?"
"Sure, I'll look for one size larger. I'm sorry, we don't have this color, but we do have this size in other colors."
"All right, then. I'll look at some other colors."
"Okay. Let me know if you're interested in anything you see."
"Thank you."
"Hello, ma'am. May I help you?"
"Yes. I bought this purse last week and now the zipper doesn't work properly. Can I get my money back?"
"Oh, I'm so sorry, ma'am, but our store does not have a refund policy. You may exchange it for another purse."
"Do I have to get another purse?"
"No, not actually. You can exchange it for any item of equal price."
"Well, that sounds good. Uh, may I take a look around?"
"Yes, of course. Take your time."
"Could I see some of your women's wallets?"
"Yes. Actually, yesterday we just received a shipment of some really nice leather wallets for men and women."
"May I see the wallets that snap closed?"
"Sure. What color would you like? Brown or black?"
"Brown sounds nice."
"Follow me, please."
Unit 9, Making sales on the phone.
"Hello, P&J Flowers. This is Stephanie speaking."
"Hello. I would like to order a dozen roses."
"Would you like it in a box or a bouquet?"
"I would like a dozen red roses in a box with a card that says I love you from Lee."
"How sweet. Would you like anything else with it? Perhaps a box of chocolates or a teddy bear?"
"No, thank you. When are you going to pick it up?"
"No. Um, I would like those delivered by 7:00 p.m. to Miss Melanie Larson at 133 Sequoia Lane in Glendale."
"Could you spell Sequoia for me?"
"Certainly. S E Q U O I A."
"Thank you. The delivery will be arranged."
"Excuse me. How much is that?"
"That will be $70."
"Okay. Since I'm not in town, can I pay by my Visa card?"
"Sure. May I have your credit card information?"
"Yes. My name is Lee King. I'll use my Visa card. The number is 7543 2811 3049 7227. That expires December 25th, 2002."
"Thank you very much."
"Thank you."
"Hello, MA Books. This is Claire speaking. How can I help you?"
"Yes, I'm looking for J.R.R. Tolkien's Lord of the Rings Trilogy. Do you have it in stock?"
"Just a moment while I check our inventory, sir. Yes, we have the trilogy in stock. You'd like one set, I assume?"
"Actually, I would like two sets, please."
"Okay. Two sets at $17 each plus $4 for shipping comes to $38. May I have your credit card information?"
"Yes. My name is Andrew Arnold and I'll be using Mastercard. The credit card number is 7160 4218 93 97 1 432 with the expiration date July 15th, 2004. I also need your home address, phone number and email, please."
"Okay, my address is 10/4 Parkwood, Baltimore and my phone number is 410 488 3297."
"Okay. May I have your zip code, please?"
"Oh, my zip code is 2126."
"And your email?"
"My email address is mflim@hotmail.com."
"Great. Okay, I'll get those books out today and you should receive them within the next 3 days. Thank you."
"You're welcome. And thank you for shopping at MA Books. Goodbye."
"Hello PNS. and speaking. How may I help you?"
"I would like to order set menus for five, please."
"Yes, we currently have regular five course menus priced at $5. Your choice between beef, chicken, a vegetarian, or a fish menu."
"And what is included in the five course meals?"
"Well, there is rice, soup, a stir-fried dish, a main course, and a dessert."
"How long would it take to deliver?"
"The delivery time ranges between 10 to 30 minutes depending on the location. Where would you like them to be delivered to?"
"The address is the National Bank on the second floor of the MM building on Thompson Street."
"And may I have your phone number, please?"
"Yes, it's 58592348."
"The total bill will be $25. Please have it ready."
"Thank you. Thank you for eating PNS. Bye-bye."
"Bye."
Unit 10, Dealing with an unsatisfied customer.
"Oh, good morning. May I help you?"
"Yes. I would like an explanation on how the extra-large shirt that I bought two days ago now looks like an extra small shirt after just one wash."
"Sir, may I see the shirt?"
"Yes, you may see the extra small shirt."
"It's amazing how much it shrunk."
"Yes, it is. It is now the right size for my young son."
"Sir, did you read the washing directions before you did your laundry?"
"No, I just washed it in hot water with all the rest of my clothes."
"Sir, the washing directions clearly indicate that you do not wash it in hot water."
"Really?"
"Yes. I'm sorry. I'm afraid there's nothing I can do to help you."
"Well, then I guess my son has got a new shirt."
"Has anyone waited on you yet, ma'am?"
"Not yet."
"What can I help you with?"
"I purchased this shirt for my husband last week, and I'd like to return it."
"What is the problem with the shirt?"
"Well, I washed it once and the color has faded."
"Oh, did you follow the washing instructions on the shirt tag?"
"Of course. I did exactly what the instructions indicate to do."
"Oh, do you have a receipt?"
"Yes. Here it is. I'm not too happy about this because when the color faded, it ruined some of the other clothing."
"I'm very sorry to hear that. The only thing I can do is refund the price for the shirt."
"At least you can do that. Thank you."
"All right. Could you please fill out the return form?"
"Like I have, I, you, we, they. And plural nouns we use have. Okay? I have, we have. But for she, he, it. And singular noun we use has. Just like she has, my dad has. Remember it. I have one house. I have a house. She has one apple. She has an apple. We have six cars. My dad has three watches. My phone number is 84 987 083968. Our apartment is on the fifth floor. The fifth floor. The fifth floor. It was the first time I met him. How old are you? I'm 20 years old. I'm 20 years old. How many students are there in your class? How many students are there in your class? There are 15 students in my class. Can we meet this Sunday, the 19th? Sure, it's fine for me. or sorry I'm busy on that day. One more time. How old are you? I'm 20 years old. How many students remember the students are there in your class? Remember class? There are 15 students in my class. Can we meet this Sunday the 19th? Sure, it's fine for me. Sorry, I'm busy on that day. Honey, I'll go out now. Honey, I'll go out now. You can say go out now. Or you can say quickly go out now. Go out here. Usually the t uh a word that ends with t and then the next word begins with a consonant. Usually you don't have to say t here. You can say quickly. Okay. Go out. Now you can pause a little bit. Go out now. I'll go out now, honey. I'll go out now. Where will you go? I'll go to the shopping more. I'll I'll go to the shopping mall. Or I'll go to the shopping mall. Do you need to buy something? Do you Do you need to buy something? Do you need to buy something? Yes, I'll buy dresses and high heels. Yes, I'll buy dresses and high heels. I'll go with you. I'll go with you. I'll go with you. I think I need some new socks. I think I need some new socks. Which one? Uh, I'll go with you. I think I need some new socks. I'll buy and take them home for you. I'll I'll buy and take them home for you. So, will you go there alone? So, will you go there alone? No, I'll go with Jane, one of my best friends. No, I'll go with Jane, one of my best friend. Okay. When will you come back? Okay. When will you come back? Well, after shopping, I'll I'll meet another friend. Well, after shopping, I'll meet another friend. And I'll have dinner with her and Jane. And I'll have dinner with her and Jane. So, I think I'll come back by 10:30. So, I think I'll come back by 10:30 or so."