Transcription
So there's a company I dealt with, actually a very brilliant company called Airportter. They collect your luggage from your home in the home counties, and they don't basically check it in at Heathrow or Gatwick. And actually, that's sometimes really, really useful because you can now take public transport to the airport.
You get your luggage collected a few days beforehand if you've got a really early flight. You basically can go straight through to departures. I've used it quite a few times. I had to ask the question, have you ever lost a piece of luggage? "No." They said, "Maybe you should tell people that." And they go, "We're too frightened. It's tempting fate." See what I mean?
They've never had a single failure, which is pretty damn impressive. But it's a bit like claiming to be a design classic or using the phrase luxury.