Transcription
This is a communication role play, and the main aim of the role play is to look at some communication strategies for an initial interview session. Um, I'm playing the role of an employment consultant, and Tash is a long-term unemployed client coming in and looking for support in terms of finding her employment. We will now begin the role play.
"Oh, welcome Tash. How are you?"
"Not bad, thanks. How you going?"
"Yeah, I'm good. My name's Claire, and I'm one of the employment consultants here at Zero Employment Services. So, we'll be having a chat today about, um, looking for employment."
"Great. Awesome. That's why you're here."
"I hope it's the only reason I'm here, otherwise I'd be out there riding those waves."
"A surfer? Oh, that's good. How often do you surf?"
"Every day."
"Oh, great. So you live near the beach?"
"Yep. Right on."
"Oh, well, not right on, like, but I walk there."
"Excellent. Yeah. Now, what are your expectations of this session today? What is it you hope to get out of it?"
"Yeah, get a job."
"Good. So today is really about, uh, catch up, informal catch up about, um, what it is you want to be doing, uh, types of jobs that you're interested in, and obviously looking at at whether or not you want part-time or full-time."
"Oh, part-time. Part-time."
"So you can surf?"
"Yeah, excellent. Good compromise. It's the only way I'll be able to do it."
"Yeah, excellent. Now, before, before we start, I need to have a chat to you about a few things, um, within the service. So, a few boundaries we need to to chat about. One of those is confidentiality. So, are you aware of what confidentiality is?"
"Or me?"
"Yeah, yeah, yeah. Like, that's, um, like you're not allowed to go and tell anyone about, like, what we talk about, you know? Like, you can't go and tell my mom, for example, like a doctor and stuff."
"Yeah, absolutely. So, um, I will be taking, um, obviously notes after session. Yeah. Um, they'll be put in, obviously, a secure filing cabinet. Um, that's something that we need to do. Um, but the information we discussed today will be kept in those files and won't be discussed with others."
"Cool."
"There is one exception to that that I need to chat to about. Um, so if I think there's any issues or any risk, um, of harm to you or to others, um, that you know of, then sometimes I need to discuss that with other authorities."
"Oh, yeah."
"So, um, that's the only real exception that I need to talk to you about. Um, I will bring that up with you in the session if I think there are issues, and we will talk about that."
"All right."
"So today's session will be about, as I said, initial chat, find out what you've been doing, find out what you want to be doing, um, and looking at how we can support you to do that. So, just give me a bit of background of, of what you've been doing. So, have you been working before?"
"Like, I've worked, um, at, like, Maccas. Like, everyone. God, that's hard work. Is that what it is?"
"It's full on, really."
"Yeah, busy all the time. And, um, I've worked at, like, a clothing store, but I'm going to be a professional surfer. That's what I want to do."
"Yep. Okay. So what did you like about the clothing shop?"
"Liked meeting the people, like the fashion. It's a bit girly, but it was all right."
"So what is it you think you want to be doing? Where would you ideally like to be working?"
"Well, ideally, I want to be a pro surfer, but I can't do that. So, I know, surf shop maybe."
"Oh, yeah. What do you think some of the issues might be?"
"You don't, I don't know how to work the cash registers."
"Oh, well, that's, they're fancy."
"Yeah, well, that's a minor thing. You can do training for that, can you?"
"Yeah, absolutely. Okay."
"Yeah. But when you're obviously talking to employers about that, you know, you need to be open about, you know, doing some training, um, and they'll obviously support you to learn the cash register. So that's one of, you know, that would be a minor issue that I think you'd need to deal with."
"So what do you think some of your strengths are?"
"A lot of people. Yep. And, uh, pretty outgoing. Yeah, that sort of thing."
"Okay. And what sorts of things do they have in the surf shop?"
"So have they also got boards and boards, wave skis, all that, clothes, um, you know, I could help out with, like, service in some of the stuff all around, really."
"Yeah. So it's not all just customer service and and serving behind the counter?"
"No, that would bore me."
"Yeah. So there's plenty of diversity or variation, which is what's important."
"How many days a week do you think you'd like to work or how many hours a week?"
"15."
"Is that over, over 5 days?"
"Or I don't care how it's arranged, but it can't be in the morning, and it can't be like in the afternoon, 'cause the morning I've got to surf, in the afternoon I've got to surf. So any time around other than that, I'm flexible."
"Okay. So again, that's something we need to talk to the employer about. So you need to be really clear about, you know, the types of hours that you'd like to be working and see if they can accommodate."
"Are you prepared to do a couple of extra hours if they need you?"
"No. If they need me, yeah. If the surf's no good, yeah, for sure."
"Okay. Good. Okay. So there's probably a couple of things we need to think about and a couple of things that I'd like you to, um, check out during the week. Um, so you need to have, have you had a chat to Centrelink about how many hours you can work so it doesn't affect your, your payments?"
"No."
"So you might need to give them a ring or or drop in and see how many hours you can do."
"Mmm."
"Cuz I think you can do about 15 hours and you'll still get, um, your payments as well."
"Great."
"Have you had a chat to any of the store managers or store owners?"
"No, not yet, but I probably could once I know what I'm doing."
"Yeah. So do you know them? Have you met them before?"
"Oh, yeah. They know me."
"Okay. Yeah. They won't, everyone knows me around the coast."
"Oh, that's good. That's a real positive. It's, yeah."
"Oh, none of them want to sponsor me, but they know me."
"Maybe if you, you know, get to know them more and and work for them, you know, the sponsorship might just be around the corner."
"Maybe."
"Have you got a resume?"
"No."
"Okay. So that's something else we'll have to have a look at over the next couple of weeks, because usually what we do is is send the resumes out and then contact the store owners or the store managers. Um, so you might just want to give them a heads up that you're going to send your resume in, just get a feel for whether or not there's work."
"Cool."
"Anything else you want to talk about today?"
"By two from here."
"Okay. So, um, just to summarize, so you're looking for something part-time, about 15 hours a week."
"Yeah."
"Um, days aren't really an issue as long as you still getting your surfing in, that's the main thing."
"Um, and also just looking at, um, obviously looking at retail, so in surf, surfing, which is what your passion is, which is important."
"Yep."
"All right. So, um, you happy to have another meeting next week? Any particular day or time?"
"Uh, about the same time would suit me."
"Okay. Yeah. So Wednesday again, and make it a week from today."
"All right. So if you can, um, just follow up those couple of things. What do you need to, to do?"
"Oh, maybe talk to the store owners and let them know my resume is going to come."
"Yep."
"And maybe see Centrelink."
"Okay. Good. Nothing else before we finish off today?"
"Okay."
"Well, that's great. Nice to meet you, Tash. Thanks a lot, and, um, you know, lots of good things come out, have come out of today's meeting, so that's really important."
"Appreciate it."
"And we'll catch you same time next Wednesday."
"Thanks a lot."
"Okay, great. Thanks, mate."
"Thank you."