Transcription
Emotional intelligence problems. Delivering feedback to a direct report who's been underperforming but is going through a divorce. Navigating a negotiation where the other party's stated concern, their price, is not their real concern, which is control. Reading a boardroom and knowing that the CFO's silence means opposition, not agreement.
Managing a team through a reorg where half the people are afraid of their jobs and the other half are angling for promotions, which sounds a lot like AI org change management. Calibrating tone, timing, and transparency in situations where the right thing to say depends on dynamics no model can observe.
We actually don't have models that solve this part well. Models don't even attempt this with reliability. And this is a massive percentage of what makes management and leadership genuinely hard. It frankly makes being a solid senior individual contributor hard because there is no escaping this kind of emotional intelligence problem the farther you get into business.