Transcription
Hello, this is City Vision Center. How may I assist you today?
Hi, my eyes have been feeling very dry and itchy lately.
I'm sorry to hear that. Would you like us to schedule a checkup for you?
Thank you. Do you have any openings this week?
Let me check. Are you a returning patient?
No, I haven't been there before. I'm a new patient.
Okay, we have a slot available this Friday at 2:00 p.m.
That works for me. What information do you need?
I need your full name and a phone number, please.
My name is Victoria and my number is 555-0199.
Got it. Do you have vision insurance?
Yes, I have VSP. Do you accept that?
Yes, we do. Please bring your insurance card with you.
Should I also bring my current glasses?
Yes, please bring them so the doctor can check your prescription.
I also wear contact lenses sometimes.
Please don't wear your contacts to the appointment.
Okay, I will wear my glasses. How long is the exam?
The exam usually takes about 45 minutes.
Will my eyes be dilated during the exam?
The doctor might dilate them to check your eye health.
Does that mean I cannot drive home?
Your vision might be blurry for a few hours, so be careful.
Maybe I should ask a friend to drive me.
That's a good idea. We also have sunglasses for you to wear.
Where is your office located?
We are at 789 Vision Way next to the library.
Thank you. I will be there on Friday at 2:00.
We will send you a confirmation text shortly.
I received it. Thank you for your help.
You're welcome. See you on Friday.